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Click here or scroll down to respond to this candidateCandidate's Name
N Morningside Ct Oviedo, Florida Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEDiligent, dynamic, and meticulous professional with a strong knowledge in all aspects of LMS training administration and implementation as well as aiding in course production and testing. I thrive in the ability to coordinate, manage, and complete projects in a timely manner with exceptional accuracy. Over 12 years of experience means that I am not afraid to think outside of the box or designated job description. My goal is to find either a long-term, ongoing contract position or a full-time permanent one in which I continue to grow my skills and knowledge while contributing to an organizations continued growth and success.MS Word, Excel, Outlook, PowerPoint, Illustrator, PublisherHTML/CSSWordPressBracketsATOMDreamweaverAll LMS functionsGPMSProject ManagementTime ManagementCustomer ServiceAdult LearningCornerstoneIntellumSuccessFactorsBlackboardSAP SaaSOneNote SharePointServiceNow(SNOW)Workday SalesforceSCORM basicsArticulate basicsTableau basicsQADMS (Doc Mgmt SystemEXPERIENCE BMS, Bristol Myers Squibb via The Judge Group [05-08-2023 - Present]Learning Management System (LMS) AdministratorLMS Administration and record control of training information with input from users, subject matter experts, trainers, and other learning development personnel to ensure accurate learning plans/histories and availability of current training materials.Create curricula, training items, classes and learning history credit based on class attendance forms.Review training form submissions for adherence to good documentation principals, accuracy, and completion.Assign and remove curricula/training as needed.Oversee the creation, edit and/or retirement of training items and curricula in the LMS Edit/link training materials to ensure availability to users via the LMS File and maintain training records for easy retrieval.QA materials upon requestPartner with the inspection/audit subject matter expert to generate LMS reports and/or retrieve training records to support inspections/audits.Design, configure, schedule, manage, and run weekly and monthly KPI metrics/analytics to ensure compliance, records management, user status, identify trends, data gaps through research and analysis, etc.Apply LMS knowledge to provide front line technical support (or escalation) for users.Thoroughly research customer requests and questions and provide suggestions for resolution.Track and document all incoming customer requests, data entry and filing for department metrics.Maintain class offerings in the LMS. Ensure Good Manufacturing Practices training records are completed per good document principals (GDP).Monitor the Quality Training inbox to provide timely and accurate execution of customer training requests. Utilize a consultative approach and powerful questions in customer interactions and review training requests in order to address actual vs. stated training need.Create and maintain current and up-to-date SOPs, processes and data information in OneNote and sharepoint.Train employees and clients on new procedures, documents, and ticketing system (SNOW).Maintain Tableau site with Org changes for up-to-date information.Create and maintain Assignment Profiles within Cell Therapy Org.LMS Admin. for processing ServiceNow ticketsLed the discussion/implementation for the ServiceNow Dashboard for the Cell Therapy Org.Share information, answer questions, solve problems, and raise issues as necessary to promote an environment of teamwork and collaboration.META via IntraEdge Oviedo, FL (Home Position/Contractor)LMS Administrator/Implementation Specialist (January 2022-December 2022)General running of Intellum LMS.Built pages, courses, events, Hubs and Collections within Intellum, according to provided Metadata sheets, ensuring functionality, professional-look and feel and integration with any other systems.Implementation point of contact for multiple projects, including existing and new ones to be built from scratch.Ensure accurate content is available on-time within the appropriate course environment.Helps support the ongoing creation and maintenance of documentation.Developed one-off and ongoing monthly and general data reports.Aided with third-party vendors for integration and needs for on-time launches.Developed friendly and professional relationships with Partners to ensure a smooth and successful working environment.Collaborated with LMS admin team to ensure more complex LMS issues were resolved.Took on projects outside of job description scope in order to help teammates when needed and develop my skills as an Intellum Administrator.Solved access and completion issues.Updated coding, links, videos, and all other content as needed.Researched issues found in order to find solution and implement new SOPs.CAPELLA University/SEI via Apex Systems Oviedo, FL (Home Position/Contractor)LMS Technologist (April 2021-October 2021)Blackboard LMS.Built courses within LMS, according to provided course blueprints, ensuringfunctionality, professional look and feel, and integration with any other systems.Worked closely with Course Development, Interactive Design, Media, and other Information Technology teams to implement outstanding online course experiences for learners, faculty, and staff.Ensured accurate content is available on-time within the appropriate course environment.Helped support the ongoing creation and maintenance of documentation.Aided with third-party vendor integration and needs for term launches.Maintained communication and aids in the integration between LMS, the bookstore and the library.Collaborated with LMS admin team to ensure more complex LMS issues are resolved.ADVENTHEALTH Orlando, FLLMS Administrator/Executive Admin (June 2019-October 2020)Position discontinued due to COVID-19 and movement of office location.Instrumental in the training of employees to the migration of Workday.Editing/Testing/revising of all courses to be uploaded to Workday.Uploading Workday courses.Performance Management through Workday.General testing: This included testing functionality, new course pre-release, new vendor content packages, and innovative technologies in general on an as- needed basis.Review each presentation in the LMS system TalentLink and reviewed, edited and "cleaned up" the structure in order to make training and learning more effective and user friendly once migrated to Workday.LMS Administrative duties as well as scheduling for appointments, course due dates and maintaining overall LMS functionality.Implemented a new streamlined scheduling system.Answered/screened calls, greeted visitors.Replied to emails. Resolved partner issues as requested via email.Produced templates for communications in order to save time by not having to produce new correspondence for certain subject matter.Prepare expense reports, PAVS and supply orders. Prepare and update presentations, spreadsheets, etc.Develop and maintain relationships with clients and business partners.PWC via AppleOne Oviedo, FL (Home Position/Contractor)LMS Administrator (April 2018-April 2019)Usage of Cornerstone, Talent Link and ServiceNow (SNOW).Overall: Implement new SOPs for auditing, reporting and resolving LMS issues.Resolve partner issues as requested via email.Respond to inquiries regarding tech issues related to course malfunctions, course completions, course access, and transcript history.Responding to inquiries by the Customer Experience Team regarding tech issues for secondee and non-secondee learners related to course malfunctions, course completions, course access, transcript history, and more.General testing: This can include testing Vantage functionality, new course pre-release, new vendor content packages, and recent technologies in general on a as needed basis.Sole LMS Administrator for US and Canada.Usage of Cornerstone and Skillsoft/Skillport.Monthly metrics reports.LOCKHEED MARTIN via GP STRATEGIES Orlando, FL (Home & Office Position/Contractor)Training Administrator/Analyst (July 2012-September 2017)SAP LMS System.Discovered and implemented new techniques and procedures to increase productivity.Training Analyst/Administrator for all International and Corporate Sections of Lockheed Martin.Provided support via MyLearning Management System through Portal and GUI accessibilities.Added/deleted Courses, Course Programs, and Learning Plan Groups both on a small and large scale via Interface and PP01.Produced monthly Metrics/analytics regarding employees, non-employees, Courses, Course Types and Course ProgramsProduced weekly, monthly and quarterly reports/analysis on a large scale using VLook-up, formulaic and filter functions.Tracked and edited completions, repeat intervals, plan dates, and due dates.Created and updated OneNote on new and existing procedures.Maintained monthly tracking sheet.Trained International sections on general reporting, collecting data, creating variants in order to automatically receive monthly reports.Provided credit via Interface and manually through MyLearning.EDUCATION UNIVERSITY OF CENTRAL FLORIDA, Orlando, FLField of study: BA: English Literature and Philosophy Field of Study: Minor: Abnormal Psychology (currently expected 2025-26)ADDITIONAL EXPERIENCE/ QUALIFICATIONSEdited articles and postings for the Orlando Rugby team official website, throughout 2003 and 2004.A member of the Advisory Board for the Disabled from 2003-2005.Previous work as a Paralegal in a Bankruptcy as well as Intellectual Property Protection firm supporting the IPP and Trademark rights of clients such as Disney, Coach, Nike, Burberry, etc.Knowledge of medical terms. |
