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ReginaMyers 491PlymouthRockPlaceApopka,FloridaStreet Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEEXPERIENCEPublixWarehouseFreshKitchen,Lakeland,FlAssemblylineWorkerFebruary2023-January2024Supportedcolleaguesinwrapping,foldingandweighingproductsto streamlineproductionprocessesandmeetqualitystandards.Conducted thoroughcleaningbeforeandafterworkshifttoupholdcleanliness, hygieneandreadinessforsubsequentoperations.Metdailyproduction quotasbyworkingeffectivelywithinafast-pacedassemblyline environment.Collaboratedwithteammemberstomaximizeproductivity andensureseamlessworkflowontheassemblyline.Followedprotocolsto enhanceprotectionandmaintainsafeworkenvironment.DunkinDonutsBaskinRobbins,Birmingham,ALAssistantManagerJune2022-August2022Supervisedandexecutedfacilityopeningandclosingprocedurestoensure smoothoperations.Upheldhighstandardsofcleaningandsanitationto meetregulatoryrequirementsandcustomerexpectations.Conducted comprehensiveemployeerecruitmentandassessmentproceduresto selectthebestcandidates.Supervisedday-to-dayoperationstomeet performance,qualityandserviceexpectations.Ledweeklyteammeetings todiscussgoalsandreviewperformance,fosteringacultureofcontinuous improvement.Completedregularinventorycountstoverifystocklevels, addressdiscrepancies,andforecastfutureneeds.Maintainedcompliance withhealthandsafetyregulations,ensuringasafeenvironmentforboth staffandcustomers.Engagedwithcustomerstogatherfeedback,using insightstoimproveserviceandproductofferings.Cultivatedpositive rapportwithfellowemployeestoboostcompanymoraleandpromote employeeretention.ContinuumGlobalSolutions,Michigan,IDTier2TechnicalSupportFebruary2021-January2022Managedincomingcallsprofessionally,addressingcustomerordersand inquirieswithefficiencyandcourtesy.HandledescalatedcasesfromTier1 supportstaff,applyingadvancedproblem-solvingefforts.Diagnosedand SKILLSSafetyProceduresCustomerServiceDataEntryCriticalThinkingWorkplacecleanlinessMoneyHAndlingCustomerRelationsAttentiontodetailQualityControlAnalysisProductandServiceKnowledgeTeamMotivationStaffTrainingandDevelopmentProblem-SolvingEvaluationEmployeeperformanceEvaluationTeamLeadershipAWARDSServSaf3/12/2024-3/12/2027LANGUAGESEnglishtroubleshothardware,softwareandnetworkissues.Provided comprehensivetechnicalsupportforsupportforsoftwareandhardware, resultinginminimizeddowntimeforclients.Conductedrootcause analysisforpersistentissues,leadingtolong-termimprovementsin productstabilityandperformance.Enhancedthequalityofsupportby regularlyparticipatingintrainingsessionsandprofessionaldevelopment opportunities.AmericanDirectionGroup,Lakeland,FLCustomerService RepresentativeMAy2003-June2017Ensuredaccuratedataentrycollectionandmaintainedsurveyprotocol adherence.Managedhigh-stresssituationseffectively,maintaining professionalismunderpressurewhileresolvingdisputesor conflicts.Developedrapportwithcustomersthroughactivelisteningskill, leadingtohigherretentionratesandpositivefeedbackfromclients. Analyzedcustomerservicemetricstoidentifytrendsanddevelop strategiesforimprovement.Developedstrongproductknowledgeto provideinformedrecommendationsbasedonindividualcustomerneeds. EDUCATIONMooreMickensEducationCenter,DadeCity,FLDiplomaNovember2002-September2003HighSchoolDiplomaFloridaTechnicalCollege,Orlando,FLCurrentlyAttending August2024MedicalBillingandCoding.