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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLE EMAIL AVAILABLESUMMARYOver 10 years of experience as a Business Analyst in implementing and configuring business systems in multiple functional areas; including business process analysis, requirements elicitation, technical documentation, system integration, testing, post go-live support. In-depth understanding of SDLC (Software Development Life Cycle) and end-to-end PMLC (Project Management Life Cycle). Committed Agile team leader that excels at driving projects towards their goals, harnessing an intricate understanding of systems engineering and business intelligence concepts. Known among team members as having a consistent record of success in researching, synthesizing information, identifying customer needs, and crafting business solutions that align technology with business strategy.CORE COMPETENCIESAnalytical Thinking Problem Solving Business Knowledge Excellent Communication Facilitating Workshops & Meetings Document Management Project RequirementsBUSINESS & TECHNICAL SKILLSApplications: Jira Visio Draw.io Java HTML5 OAuth GSuite Salesforce REST API GCL Regular Expressions Google Cider/Critique Microsoft Office 365 Smartsheets SWOT Analysis StoryboardingDatabases: MySQL Microsoft SQL Server SQL queriesDocumentation: RFP/RFI Business Case Project Plan Project Charter SOW Project Scope Document RACI Matrix BRD SRS FRD UML Data Analysis Process Flows UAT Plan Backlog Management Change Management Forms Training Manuals User AcceptanceMethodologies: Scrum Agile WaterfallAnalysis: Risk GAP ROI Cost-Benefit Feasibility Root CauseDomains: Finance Ecommerce Digital media Online advertising RetailEDUCATIONMaster of Science (M.S.), PACE University, New York CityMajor in Information Systems, Minor in Project ManagementCERTIFICATIONSIIBA - CBAP Certified Business Analysis Professional (Credential ID: 110321045)Salesforce Business Analyst (Credential ID: 3965033)Vanderbilt University - Prompt Engineering for ChatGPT (Credential ID: 7TC98XP2PY2K)PROFESSIONAL EXPERIENCEAccenture consultant @ Google, New York City Feb 2015 - Till DateProject: Google ShoppingRole: Sr. Business AnalystResponsibilities:Gathered and analyzed requirements to align with business goals and guide the development process.Developed RACI model to better assist stakeholders; Led and managed complete requirements gathering process.Developed the mapping process for current and future state and prepared gap analysis document.Facilitated JAD sessions, crystalized business requirements and determined needs of the system.Led cross functional team to analyze and understand the operational impacts and opportunities for technology changes.Responsible for creating business process rules, system requirements specification and mapping documents.Analyzed business requirements and prepare User Interface (UI) document and use case documents.Reduced QA failures by 20%, escalations by 32%, and incidents by 60%.Performed content reviews for blogs and public forums, ensuring accurate and engaging communication.Developed and optimized complex SQL queries to analyze data, generate reports, and support decision-making processes.Served as the backup for the project manager during their absence to maintain project continuity.Coordinated with the offshore team to ensure seamless communication, timely completion of tasks, and alignment with project goals.Project: Salesforce MigrationRole: Sr Business Analyst:Responsibilities:Facilitated Salesforce case migration by gathering and documenting requirements, ensuring alignment with business objectives.Conducted data mapping and analysis, ensuring accurate transfer of case information to the Salesforce platform.Documented current and future state processes, outlining changes in workflows and automation post-migration, and performed GAP Analysis to identify areas needing improvement.Led stakeholder communication, keeping teams informed on migration timelines and potential impacts.Defined and executed User Acceptance Testing (UAT) to validate case migration, identifying and resolving issues pre-launch.Developed change management plans and training materials to support smooth user transition to Salesforce.Assessed and mitigated risks associated with the migration, ensuring data integrity and minimal business disruption.Ensured post-migration reporting and analytics met stakeholder requirements for tracking and analyzing case data.Provided post-migration support, troubleshooting issues to ensure seamless business operations.Collected and analyzed user feedback post-migration, driving continuous improvement of Salesforce case management processes.Coordinated with the offshore team to ensure seamless communication, timely completion of tasks, and alignment with project goals.Project: Google Ads DevrelRole: Business AnalystResponsibilities:Elicited, analyzed, defined and documented business requirements including in scope, out of scope, assumptions, dependencies, constraints, current and future states.Created use cases, functional regulatory/compliance, functional and nonfunctional requirements.Planned and let JAD sessions with decision makers, system owners and end users to create models and prototypes products which reduce cost.Managed data mapping activities and supported the business partners in clarifying mapping specifications.Collaborated with PMO manager and Project Managers to validate business requirements.Designed and developed UML diagrams such as use cases and activity diagrams.Reviewed test plans and test strategies to provide feedback and assistance to the QA team.Researched and evaluated alternative solutions and recommended the most efficient and cost-effective solutions for report design.Coordinated with the offshore team to ensure seamless communication, timely completion of tasks, and alignment with project goals.Citi Bank, New York City Aug 2012- Dec 2014Project: InView AppRole: Business Analyst ConsultantResponsibilities:Collected and assessed requirements to ensure they align with business goals and direct the development processDeveloped user stories to support the creation of the iPad app for Hedge Fund services, optimizing business operations.Collaborated with cross-functional teams, including developers, designers, and product managers, to identify and resolve obstacles hindering project progressPropose solutions to address business challenges and optimize processes.Written SQL queries to extract data insights for generating reports.Created comprehensive documents outlining project requirements, processes and guidelines to ensure clear communication and alignment among all teams. |
