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Click here or scroll down to respond to this candidateCandidate's Name
Mahopac, NY PHONE NUMBER AVAILABLE EMAIL AVAILABLE LINKEDIN LINK AVAILABLE 1I am seeking a career change into Leadership and Business Operations, a shift from a highly decorated Street Address Dispatcher.I am in the process of getting a Bachelor's & Master's, but nothing beats Experience! SKILLSHighly Skilled in Microsoft O365 Network management with Active Directory Cloud Management AWS/AZURE Desktop & Workstation conguration Diagnosis & troubleshooting of computer & network issues LAN & WAN conguration and managementEDUCATIONSUNY Westchester Community College Valhalla, NYDouble Associate of Applied Science in Computer Information Systems & Cybersecurity May 2026 Iona College New Rochelle, NY78 Degree Credits - Information Decision Technology Management Certications: CompTIA Security+ & Network +, CCNA Certication, Civil service 55a/b/c eligible EXPERIENCEWestchester County Dept. Emergency Services Valhalla, NY Emergency Communications Specialist I Training Oicer Apr 2008 PresentAnswering 100-150 calls per shift with excellent customer serviceExcellent documentation skills for instant transmission to First respondersUtilized a comprehensive database for tracking emergency events across Westchester County, optimizing data retrieval and reporting capabilities; facilitated real-time access for 60+ emergency departments.Coordinated operations for Fire & EMS units across Westchester County, managing over 180,000 emergency response events yearly; streamlined communication protocol that enhanced response times.A part of the eld communications unit coordinates incident dispatch teams and oversees communication operations. As a communications leader, I ensure eective communication among eld personnel and with the department's central communication hub.I assisted in developing and implementing company policies and procedures to ensure compliance with industry regulations and best practices.As a hands-on trainer and mentor for new employees, I provided one-on-one training and took the initiative to create a comprehensive training manual that outlined key processes, best practices, and company policies to serve as a valuable resource for new hires. Federally Credentialed COML & CPR Certied Emergency Medical Dispatcher. Verizon Wireless Zone Franklin Square Franklin Square, NY Assistant Manager/IT Specialist - Part-time Oct 2014 - Jan 2017 - Maintained inventory of store phones, including ordering and RMA's - Accounts Payable & Accounts receivable -Assisted Customers with setting up phones and tablets - Built, installed, and maintained VOIP phone systems for both stores - Maintained Server and Windows operating system between 9 workstations - Provided 24/7 ON-Call Technical help desk support - Responsible for maintaining token access through Verizon wireless business SSO, including adding and removing employees and granting access and permissions Candidate's Name
Mahopac, NY PHONE NUMBER AVAILABLE EMAIL AVAILABLE LINKEDIN LINK AVAILABLE 2Mt. Pleasant Police Department Valhalla, NYLaw Enforcement Dispatcher - Part-time Feb 2022 - Jan 2024 Experienced in using Slack & RapidSOS Administrator. Lonestar Towing and Repair Stamford CTOperations Manager -Full-time Jan 2005 - Jan 2010Managed Day-to-day operations.Managed Payroll and accounts payable and receivableResponsible for Maintaining network wireless and LAN and Administered extensive database, which included an AVL integration, Customer database, and Invoicing System.Provided 24/7 Technical Support for in-truck tablets & 7 workstations, which also included an extensive database for mechanics and RO and PO trackingVOLUNTEERPort Chester Volunteer Fire Department Oct 1999 2015 Fireghter Company Secretary & Secretary to the Chief of Department. Website Administrator & Designer.PS221Q PTA Mar 2020 Jun 2021PTA Executive Board Member Technology& Website AdministratorCreated, Administered, and Maintained WebsiteHandled E-Commerce website, database, stripeZoom Administrator up to 100 UsersMaintained Database and newsletter mailingsProvided reports for treasurer |
