| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
Madison, Alabama Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEProfessional SummaryExperienced Release and Deployment Manager with top-notch implementation and project management abilities. Highly organized, methodical, and skilled at overseeing daily milestones across high-performance teams. Well-versed in analyzing planning and deployment. Proficient Operations Analyst with five years of insight managing complex systems deployments. Thoroughly manages customer data, expertly applying problem resolution via audits and troubleshooting. Extensively familiar with updated standards governing information management. Expertly applies knowledge to optimize quality control and data retention. Positive and upbeat administrative team member with exceptional interpersonal and conflict management skills. Familiar with fee structures, documentation requirements and processing practices for Data management.SkillsRelease and Deployment ManagementSoftware deployment managementInventory management and orderingRevenue management understandingRecords management proceduresConfiguration ManagementPythonPowerShellCiscoLan/Wan SkillsTime Management SkillLeadership SkillsManagement SkillsProblem solving skillsCybersecurityCloud SkillsHMTLLinuxSQLTroubleshootingWork HistoryRelease and Deployment Management, 04/2020 08/2024Missile Defense Agency Contract Company: Jacobs HomeDuties: To provide support for Delivery group Networking and DesignDetails work with Project managers on projects and help with getting work vehicles such as CRQ's Work Orders and Incidents that are related to the projects and making sure that those work vehicles get closed out in proper time when projects are due for close outAlso provide support when Engineers needs help with getting work vehicle to schedule to start on time for projects and if there are delays helping figure out a time frame to start the work vehicles that go along with project workAlso help with make sure work vehicles don't get stuck and go into pending statusIf work does contact the engineer to coordinate good time to get the work vehicle started back and get the approvals needed to coordinate with projects and make sure no more delays to get work vehicle closed outAlso once CRQ's are completed I help with post-imp task need to be completed so the CRQ can be closed out for project/s when dueRelease also sends out daily pre-imp report to let the Government body know what CRQ's are starting that day.Release also has what is called maintenance windows for certain work nights during the week, and Release does a report that shows results for the work that was done in the maintenance windows the next morning.also, Release will monitor bridge calls if there are outages or troubleshooting issues.As a Release Manager it is required to stay in close contact with project managers so I can help with the projects that are running to help relieve them reform doing all the work.Release also keeps in contact with network engineers who are doing the physical work to make sure all details of the work vehicles are correct and will go along with the projects that are activeWhen working on projects Release creates release packages to track in REMEDY and to relate vehicles for each project. Also, Release does PIR for the monthly report for CRQ work to be closed out.MDA IT Service Client Support/Network Admin, 03/2018 - 04/2020Missile Defense Agency Contract Company: Jacobs Redstone ArsenalProvided exceptional training to new team members, equipping them with the skills needed to excel in their roles as Client Support Administrators.Coordinated scheduling for both onsite visits and remote support sessions according to client availability and preferences.Boosted productivity by effectively managing, prioritizing, and organizing tasks for all client-related needs.Experience with DOD/NSS PKI issues with certificates on the SIPNET hardware tokens and management of keys and certificates.Developed and implemented preventive maintenance procedures.Active Directory with managing user accounts and Active Directory objects.Group policy in windows which allows control of operation accounts, applications also configure operating systems, computer settings and user settings.Experience with DNS naming system for computers, services and other resources.MDA IT Service Client Support/Network Administrator, 10/2007 - 03/2018Missile Defense Agency Contract Company: ASDDuties as a MDA IT service client support administrator includes supporting 14,000 GMD and MDA customers with their hardware, software and networking issues for both Unet and Cnet networksI work on an enterprise team on the JRDC contract that supports virtually and physically from Alaska to Poland as well as deployable to other major and remote sitesI have built a war room with machines on both Unet and Cnet networks to support flight-testAs a member of CSAFO, I work on incidents through the remedy ticketing system on a daily basisI work on hardware installs and configuration of Unet and Cnet machinesI also provide support on software installs and configurations on Unet and Cnet machines, whether it is physical or virtual installsI support OTA lab in the basement with Unet and Cnet network issues and configurationsI am the only CSAFO member with access to the OTA lab for support in the basement of VBIIII have in the past supported VIPS with all Unet and Cnet issues with direct contact, with no contact with service desk for ticket processingVIP customers would call me directly and I would support them in any issue they hadI have also supported printers for both Unet and Cnet networks, doing configurations of printers, replacing toner, and also replacing maintenance kits for network printersI have supported special projects flight missions and certain MDA and GMD customers for testingI currently, as a CSAFO member, have been appointed to support Cnet win 7 win 10, also still support Unet win7 win10.Experience with DOD/NSS PKI issues with certificates on the SIPNET hardware tokens and management of keys and certificates.Developed and implemented preventive maintenance procedures.Active Directory with managing user accounts and Active Directory objects.Group policy in windows which allows control of operation accounts, applications also configure operating systems, computer settings and user settings.Experience with DNS naming system for computers, services and other resources.Experience with Networking with configuring and manage computer infrastructure such as Router, switches and cabling in comm closets.MDA IT Service Client Support/Network Administrator, 03/2007 - 10/2007Missile Defense Agency Contract Company: Tek SystemsDuties as a MDA IT service client support administrator includes supporting 14,000 GMD and MDA customers with their hardware, software and networking issues for both Unet and Cnet networksI work on an enterprise team that supports virtually and physically from Alaska to Poland as well as deployable to other major and remote sitesI have built a war room with machines on both Unet and Cnet networks to support flight-testAs a member of CSAFO, I work on hardware installs and configuration of Unet and Cnet machinesI also provide support on software installs and configurations on Unet and Cnet machines, whether it is physical or virtual installsI have in the past supported VIPS with all Unet and Cnet issues with direct contact, with no contact with service desk for ticket processVIP customers would call me directly and I would support them in any issue they hadI have also supported printers for both Unet and Cnet networks, doing configurations of printers, replacing toner, and also replacing maintenance kits for network printersI have supported special projects flight missions and certain MDA customers for testingAs a CSAFO member, have been appointed to support Cnet win 10 but also still support Unet win 10.Experience with DOD/NSS PKI issues with certificates on the SIPNET hardware tokens and management of keys and certificates.Developed and implemented preventive maintenance procedures.Active Directory with managing user accounts and Active Directory objects.Group policy in windows which allows control of operation accounts, applications also configure operating systems, computer settings and user settings.Experience with DNS naming system for computers, services and other resources.Experience with Networking with configuring and manage computer infrastructure such as Router, switches and cabling in comm closets.EducationOccupational Associate Degree Network Engineer: Network Engineering, 06/2006Virginia College at Huntsville - Huntsville, ALCalhoun Community College - Decatur AlabamaUniversity of Alabama Huntsville - Huntsville, AlabamaAthens High School - Athens AlabamaGraduated 05/1996CertificationsA+ certification, Hardware, PC repair, PC diagnostic, Troubleshooting, Operating systems, DOS, WIN95, WIN98, WIN NT, WIN 2000, WIN XP, WIN7, WIN10 Installation, ConfigurationNetwork + Certification, 7 Layers of OSI Model, Emphasis on Physical Layer of OSI, Intro to Novell and Microsoft NT, XP, WIN7, WIN10 AdministrationSecurity+ Certification, computer security such as cryptography to apply to systems for layers of security with stand-alone or network machinesMicrosoft Certified Professional Certification, Installing, Configuring, Administering, and Maintaining Microsoft Windows XP ProfessionalMCSA- Microsoft Certified Systems Administrator, Configuring, Administering an Maintaining Microsoft Server 2003MCSE- Microsoft Certified System Engineer, Configuring, Administering an Maintaining Microsoft Server 2003 As well as adding and deleting domains as needed for networkSCSA- Suns Certified Systems Administrator, Configuring, Administering and Maintaining Solaris 9 Command line, Solaris Management consoleCloud+, Computing model for enabling network access to a shared pool of configurable Computing resourcesCSIS- CompTIA Secure Infrastructure Specialist, Cybersecurity SpecialistCIOS- CompTIA Operations Specialist, Operations SpecialistCSCP- CompTIA cloud professionalCCAP- Cloud Admin professionalSeeking Certification, CCNA, CySA+ and Azure 900AccomplishmentsVirginia College Perfect attendance: Summer quarter 2004, Fall quarter 2004, winter quarter 2004, spring quarter 2005, summer quarter 2005, fall quarter 2005, Spring quarter 2006Academic effort award winter 2004Academic achievement award summer 2005Graduated with HonorsReferencesAvailable upon request |
