| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
ServiceNow Developer EMAIL AVAILABLE
Professional Summary
Overall 12+ years of professional IT experience and 10 years of experience in ServiceNow platform as both
Developer and Administrator.
Integration Analyst responsible for Systems Engineering, Designing, Developing, Testing, and implementing
specifications provided by the client.
Experience in designing, developing, customizing & administering ITSM suite of applications.
Strong working knowledge of ServiceNow ITOM components such as Discovery, Service Mapping, Cloud
Management, Event Management, and CMDB Design
Experience in debugging and troubleshooting the existing codes.
Experience in performance tuning of ServiceNow Setups.
Supported the IT team responsible for the implementation and administration of the ServiceNow implementation,
including managing system configurations, gathered and documented user and process requirements, developed
workflow customizations.
Knowledge in object-oriented analysis design and application development.
Good understanding of Helpdesk / Service Desk, Change Management, Asset Management, Change Tasking, Service
Level Agreement and Service Request Management.
Strong analytical and problem-solving skills and the ability to interpret and communicate facts and data.
Hands on experience on various IT Services modules of ServiceNow tool like Service Catalog Requests, Asset
Management, Configuration Management, ServiceNow Administration, Incident and Problem Management,
Knowledge Management, Project Portfolio Management, Reporting, Gauges, Integration with Web Services.
Good Knowledge of ITIL and ITSM best practices.
Problem Management where recurring issues are ticketed and discussed in the global meetings in regular intervals for
enriched permanent solution.
Change Management where the configuration items' (CIs) change request are approved after understanding the
business impact, operation hours, duration of the change and reason for the change.
Knowledge Management/Document Management which contains SOPs for Incident Identification, Resolution, and
Escalation Contacts etc. are maintained with 100% availability of the documents upon regular audits.
Education: Certifications:
Bachelors in Business Management, Temple University. CSA, ATF, PPM, HRSD
Technical Skills:
ServiceNow (Madrid, London, Kingston, Bootstrap
Jakarta, Istanbul, Helsinki) Materialize
ReactJS, JSX Even Based Integrations
Babel Web services
JavaScript JDBC
WebServices Integrations FTP
Glide Script Jelly Script SFTP
Angular JS LDAP
Angular JS2 SSO.
ServiceNow Orchestration
Professional Experience:
Client: ITG (DOE, Fitara, PEW, HHS, NCI) July 2022 Present
Sr. ServiceNow Developer
Responsibilities:
Configure and Responsible for analyzing, designing and developing scoped application.
Work with HRSD module to build and configure needs per business requirements.
Responsible for modifying and maintaining HR forms to enhance and improve HR processes including
Payroll, Employee Relations, position vacancies, etc.
Customize and create workflow, data imports, and custom scripting using JavaScript.
Responsible for providing ServiceNow customization to end clients.
Created various forms, and associated Client Scripts, UI policies.
Create and maintained dashboards and reports.
Work on and create ACLs including creating new roles.
Configure Email Notification to update users about specific activities.
Create ServiceNow Applications, Modules, tables, columns as per requirements
Work on re-designing the service portal by configuring portal widgets as per the business requirements.
Created complex catalog forms using multi-row variable sets and including portal widgets when required.
Modify and maintain Knowledge Base and Articles as per requirements.
Update Inbound Email Actions to automate creation of Request and Requested item.
Create and use update sets to move customization between instances.
Design and implement new functionality using Business Rules, Client Scripts, UI Policies, UI Actions, UI
Pages, Script Includes, and Access Control Lists.
Document development work as needed for implementation (i.e., User Stories, Development and Scripting
documentation, Status, etc.).
Implement SLAs and configured the ACLs as per the requirement.
Create various front-end forms, and associated Client Scripts, UI policies.
Creation of Catalog Items and development of Service Catalog and Service Portal.
Designed and configured different Workflows for various Service Catalog items.
Modified, redesigned and customized Service Catalog widgets.
Configured virtual agent to be hosted on an external site along with the associated flow.
Created a custom application from scratch and maintained form level logic.
Troubleshooted issues as they came and routed accordingly; including making necessary configurations
changes to drive the issue to resolved.
Data management manage data with tables and CMDB, manage data with import sets and update sets.
Configure Mid-Server to facilitate REST calls for further CMDB configuration and integration with third
party tools.
Integrate multiple data sources into a unified ServiceNow CMDB as well as integrating data between
ServiceNow instances
Experience in architecting and developing with SOAP and REST web services, in order to integrate
ServiceNow with third party tools.
Enhanced an employee digital workplace experience by configuring and maintaining a virtual agent chat bot.
Configured changes requested by client in order to externally host the chat bot.
Designed, developed, and maintained custom applications on the ServiceNow platform using App Engine,
meeting specific business requirements and supporting client needs.
Implemented advanced features such as event orchestration, event management, and service mapping using
the ServiceNow App Engine, enabling proactive problem resolution optimized end-user performance.
Provided technical leadership and mentorship to junior developers by facilitating regular knowledge transfer
sessions, fostering growth and development in ServiceNow platform development and App Engine usage.
Designed and implemented scalable and maintainable solutions within ServiceNow, leveraging App Engine
features to optimize performance and efficiency.
Intuit July 2021 July 2022
Sr. ServiceNow Developer
Led the end-to-end implementation of the ServiceNow Integrated Risk Management module for various
clients, ensuring robust risk management frameworks.
Conducted in-depth requirements analysis sessions with stakeholders to define risk management needs and
align them with IRM capabilities.
Designed and configured complex IRM workflows, including risk assessments, risk indicators, issue
management, and policy compliance.
Developed custom scripts, business rules, and client scripts to enhance the functionality and automation of
the IRM module, ensuring it met specific client requirements.
Integrated IRM with other ServiceNow modules and external systems (e.g., financial systems, third-party
risk tools) to provide comprehensive risk management solutions.
Implemented automated risk scoring algorithms and dynamic risk reporting, providing real-time insights
that improved risk identification, assessment, and mitigation strategies.
Provided in-depth training and mentorship to client teams on IRM best practices, module usage, and
ongoing maintenance.
Created detailed documentation, including user guides, technical manuals, and SOPs, to support ongoing
IRM operations and ensure knowledge transfer.
Managed multiple IRM projects simultaneously, ensuring deliverables were met on time, within scope, and
within budget.
Collaborated with cross-functional teams, including compliance officers, risk managers, and IT staff, to
ensure a holistic and integrated approach to risk management.
Successfully implemented IRM for a major financial services client, improving their risk visibility and
control, reducing risk response times by 35%, and enhancing compliance with regulatory requirements.
Developed a custom risk dashboard with advanced analytics, enabling stakeholders to monitor risk levels,
trends, and key risk indicators (KRIs) effectively.
Cengage Group April 2019 July 2021
Sr. ServiceNow Developer
Responsibilities:
Led the end-to-end implementation of the FSM module for multiple high-profile clients.
Conducted requirements gathering sessions with stakeholders, translating business needs into technical
specifications.
Designed and developed customized FSM workflows, ensuring alignment with best practices and client
requirements.
Optimized existing field service processes, resulting in a 25% increase in operational efficiency.
Implemented automated scheduling and dispatching, reducing manual intervention and improving
response times by 30%.
Integrated FSM with other ServiceNow modules and third-party systems to create a seamless service
delivery experience.
Developed custom applications and enhancements within the FSM module, including custom UI
actions, business rules, and client scripts.
Provided training and support to junior developers and client teams, enhancing their understanding and
effective use of the FSM module.
Created comprehensive documentation and user guides to facilitate smoother transitions and user
adoption.
Managed multiple FSM projects simultaneously, ensuring timely delivery within scope and budget.
Coordinated with cross-functional teams, including business analysts, QA testers, and project managers,
to ensure project success.
Successfully led the implementation of the FSM module for a global manufacturing client, resulting in a
40% reduction in field service operational costs.
Developed a custom mobile interface for field technicians, enhancing their ability to access job details
and update statuses in real-time, leading to a 20% increase in first-time fix rates.
Client: TX Health And Human Services Feb 2017 March 2019
ServiceNow Developer/Admin
Responsibilities:
Configure and customize Incident Management and Problem Management applications to meet Business
Requirements.
Customized and maintained Service Portal.
Responsible for creating documentation on developed integrations.
Prioritize the right projects and programs PPM.
Handled Service Catalog and Request Workflow Design and Configuration.
Design and implement custom UI for lab users using Angular JS, JavaScript and HTM.
Design and implement custom classes for enabling dynamic Inbound REST calls which is not provided by
ServiceNow.
Create Order Guides according to the client requirement.
Configured Event Management (ITOM) by configuring Connector Instances and Connector Definitions.
Maintain and administer the implemented instance of ServiceNow modules including: Incident, Change,
Problem, and service Catalog.
Write Business Rules, Client Scripts, UI Policies and UI Actions to customize the instance as per Business
requirements.
Create and load catalog items and record producers.
Work on the latest release London which is the advanced release and discovered ServiceNow upgrades.
Work on customizing user interface including forms, lists and create record producers for incident and change
management in Istanbul and Jakarta versions.
Create various front-end forms, and associated Client Scripts, UI Policies, including advanced customizations
that require modifications of UI Pages/Macros.
Build reports, gauges and home pages.
Optimize and Balance the Portfolio for performance and value delivery. Evaluate Trade-offs of Portfolio
objectives- balancing of short-term goals against long-term goals.
Create and use update sets to move customization between systems.
Search, populate and customize the knowledge base.
Involved in providing Implementation and production support for service Catalog, Asset Management,
Knowledge Management modules.
Handle incident resolution for ServiceNow instances and tenants including troubleshooting and patching.
Assist in enforcement of development deadlines and schedules.
Worked on integrations within and outside of ServiceNow.
Manage users and groups access rights, business rules, global controls and scripting.
Configuration of Email Notification and Alerts to notify users about specific activities in the system.
Designed and developed complex workflows, business rules, client scripts, UI policies, and UI actions using
ServiceNow App Engine, effectively automating manual tasks and streamlining business processes.
Spearheaded the migration of legacy systems to ServiceNow, utilizing App Engine to rebuild and enhance
existing applications while ensuring minimal disruption to end-user operations.
Client: Jeppesen
ServiceNow Developer/Admin July 2015- Jan 2017
Responsibilities:
Involved in ServiceNow Administration
Worked on creating various front-end forms, and associated Client Scripts, UI policies, including advanced
customizations.
Created Business Rules, Client Scripts associated Script Includes.
Designed Workflows, along with standard Workflow templates which can be reused.
Configuring Data sources and transform maps for CMDB.
Built Citrix integration to load virtual and desktop groups into CMDB tables.
Orchestrated the efforts of vendors, and internal divisions/departments to internalize new IT Asset
Management processes.
Worked on ACLs including creating new roles and moving them to next instances.
Responsible for creating homepages including basic reporting, gauge configuration and dash board
presentation.
Created scheduled jobs, scheduled reports and scheduled workflows.
Worked on developing and promoting scoped applications. Troubleshooting access issues within scoped
applications.
Create templates for request and approval notifications.
RTC integration with ServiceNow.
Appam Migration to ServiceNow to create/remove CMDB relationships between Configuration Items and
Business Applications.
Used REST API to populate Contracts and Suppliers from Salesforce using properties and server-side scripts.
Involved in implementing ServiceNow Service Catalogs, Incident, Change, problem and knowledge
management.
Involved in daily, weekly and monthly meetings on the work progress and discussions on the upcoming work.
Involved in moving update sets from instance to instance including testing the changes.
Client: American Electric Power
ServiceNow Developer/Admin June 2014- June 2015
Responsibilities:
Documented development work as needed for implementation (i.e., User Stories, Development and Scripting
documentation, Status, etc.).
Followed Agile Methodologies (Scrum) and involved in requirement gathering, analysis.
Created workflows for Service Catalog items
Designed and implemented new functionality using Business Rules, UI Policies, and UI actions.
Wrote script includes and invoked them in business rules and client scripts.
Configured and monitored ServiceNow ITOM component, Discovery, including development of custom
probes and sensors Programming experience with server-side and client-side JavaScript, Ajax, HTML and
XML, preferably within ServiceNow
Created and edited knowledge articles such as a policy or release notes to share information across the
organization.
Created filters to be available for different set of users for multiple modules.
Development of Service catalog which included creating/modifying catalog items, creating new variables for
the catalog.
Involved in creating new Workflows and also modified existing workflows using Graphical Workflow editor.
Involved in implementing multiple configuration changes and also in creating specific admin page in Content
Management.
Involved in subsequent releases to ongoing UAT instance.
Also, responsible for setting access levels for various Applications/Module menu items for users and the data
visibility.
Worked on Discovery schedules and set up mid servers and check for the connectivity.
Created, modified multiple dashboards and provided access at group level as per requirement.
Implemented, Customized and Maintained ITIL modules such as Incident, Change, Problem, Knowledge,
Service Catalog, CMDB in ServiceNow.
Wrote Catalog client scripts and UI policies to make client side changes.
Created and utilized Update Sets to migrate customizations from one instance to another.
Involved in creation of Email Templates, Email Notifications and Inbound Email actions.
Worked with reporting and configuring service level agreements (SLAs).
Worked on third party Web Services using SOAP Messages.
Created UI Actions on the forms and given ACL's to the users.
Rodan & Fields LLC May 2013 May 2014
JavaScript Developer
Responsibilities
Wrote components that hold model data and call back functions for the actions triggered from view.
Developed very clean and reusable code using advanced JavaScript concepts like OOJS, promises,
publish/subscribe etc.
Developed lot of quick POC (Prototypes) to demonstrate and evaluate cutting edge frameworks like Angular
Js, React Js, ember Js etc.
Involved in the coding of generating the Actions, Action Forms.
Wrote test cases using various JS based frameworks like Jasmine.
Implemented various Validation Controls for form validation and implemented custom validation controls
with JavaScript validation controls.
Used Require Js for dependency injection.
Used Twitter Bootstrap show and hide classes for different and grid classes to create RWD.
Worked in custom created framework called 'BLUEJS' which includes Bacon Js, Require Js, React Js, When
JS, Node JS and writing code that is modular and reusable.
Working with AJAX data consisting of JSON responses, parsing the same and presenting on the UI layer.
State Farm March 2012 April 2013
Front-End JavaScript Developer
Responsibilities
Used AngularJS, JavaScript, HTML, and CSS for developing Single Page Application and achieving two-way
data binding between html and JavaScript objects.
Configured the application into an SPA using UI-Router, and implemented dynamic form validation with
third party Auto Validate module with custom error messages and ladda spinners.
Connected the application to a REST API using ngResource.
Wrote Angular Unit Tests and E2E Tests for Controllers, Directives and Filters.
Wrote AngularJS Services to consume restful APIs and processing JSON data for rendering in UI.
Wrote and configured a web server using node.js powered ExpressJS framework to building dynamic html
pages using the handlebars/ejs template engine and persist application data using MongoDB and Mongoose
ODM and built a CRUD API.
Involved in creating styling framework for the web pages using CSS Bootstrap and extensively used 12
column grid layouts along with default, primary, success, info, warning, danger classes, modals, carousels,
forms, Navbars and tables.
Helped fix cross rendering issues using normalize, CSS resets, Respond.JS.
Version control management tool GIT and testing framework protractor for testing AngularJS web
applications.
|
