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C O N T A C T O B J E C T I V E :S K I L L SE D U C A T I O NW O R K E X P E R I E N C EStrong communication skills andcustomer service experienceProficient in Excel and Candidate's Name
Social media management and contentcurationEvent organization and coordinationBachelor of Arts in African AmericanStudies and Cinema StudiesColby College2024High School DiplomaAchievement First BrooklynHigh School2017Union Office Receptionist & Office Clerk (2023-Present) Local Union 2 (Ozone Park, NY)Greeted and assisted visitors, members, and staff, ensuring a professional and welcoming environment.Managed all incoming calls, emails, and correspondence, directing inquiries to the appropriate personnel.Scheduled appointments, meetings, and conferences, coordinating logistics and maintaining calendars.Maintained accurate and up-to-date member records, utilizing database systems and managing filing systems.Assisted in organizing union events, such as member meetings, training sessions, and conferences.Managed office supplies, inventory, and equipment maintenance, ensuring smooth office operations.To contribute my passion for collective building, representation in media, and equity to an industry that prioritizes diversity and community development. I am seeking opportunities to utilize my skills and experiences to make a positive impact. L A N G U A G E SEnglishK A Y L A W E S L E YPatron Sales Associate (2022)Waterville Creates (Waterville, Maine)Communicated with customers over the phone, facilitating concert ticket, merchandise, and art course sales- Assisted in organizing concerts and events, including running concessions and bartending- Processed customer transactions and ensured exceptional customer service- Resolved customer complaints promptly and in a friendly manner Communicated with customers over the phone, facilitating concert ticket, merchandise, and art course sales- Assisted in organizing concerts and events, including running concessions and bartending- Processed customer transactions and ensured exceptional customer service- Resolved customer complaints promptly and in a friendly manner-Aquired experience in movie theatre industry, maintaining daily flow, handling money, and closing down.Social Media Manager (2022)Bask (Brooklyn, NY)Crew Member (2023-2024)Regal Cinema, Battery ParkGreet and assist customers in a friendly and professional manner. Operate concession stands, prepare and serve food and beverages. Assist with ticket sales, handle cash transactions, and provide information on movie schedules.Monitor theaters to ensure a clean and organized environment for patrons. Assist with crowd control and manage seating arrangements during busy periods. Uphold company policies and procedures to ensure a safe and enjoyable movie experience for all customers.