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Click here or scroll down to respond to this candidate825 N. Somerset terrace Apt 201Olathe KS Street Address
Cell PHONE NUMBER AVAILABLEEMAIL AVAILABLECandidate's Name
OVERALLQUALIFICATIONSExtensive experience in transit in customer service, both in person and by phone. Outstanding interpersonal communication skills with customers, co-workers, and management. Well organized and highly efficient working in a multi-tasked environment. Independent self-starter with ability to plan, organize, and accept additional duties. Knowledgeable and experienced in ADA Rules and Regulations. Working knowledge of Trapeze software.PROFESSIONALACHIEVEMENTSCUSTOMER SERVICERecognized for Exceptional Customer Service Award in 2008 & 2019 Ambassador Etiquette Training for Visual and Physical Impairments WORK HISTORY TRANSDEV/RTA NEW ORLEANS2012 2021Responsible for scheduling trips for next day and multi-day service using Trapeze Reservation/Scheduling software.Provide new customers with information regarding paratransit services and answering all inquiries in relation to services. Additional responsibilities including handling customer concerns and/or complaints. LAIDLAW TRANSIT SERVICES, INC2006-2011Responsible for intake of customer reservations in need of care. Document and respond to customer complaints verbally and in writing in addition to customer commendations.Coordinate with user agencies to facilitate reservations process. Plan community outreach and informational meetings. Attend quarterly community Advisor Committee meetings. EDUCATION CAMERON BUSINESS COLLEGELegal SecretaryHOWARD UNIVERSITYPsychologyREFERENCES Available upon requestPage 2 Candidate's Name |
