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Click here or scroll down to respond to this candidateCandidate's Name
Customer Service Excellence in Glass Advisory: Navigating Claims with Care and Precision DeLand, FL Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEResults-driven professional with a strong commitment to excellence and a proven ability to adapt quickly to new challenges. Possesses excellent communication and problem-solving skills, with a keen eye for detail. Demonstrated capability in working collaboratively within a team and thriving in dynamic environments. Eager to leverage a combination of interpersonal and organizational skills in a role that values initiative, growth, and dedication.Authorized to work in the US for any employerWork ExperienceGlass AdvisorQuestx Work from home-DeLand, FLJuly 2023 to August 2024 Guided customers through the glass damage claims process, assuring efficient and accurate submissions. Gathered policy information and vehicle details to facilitate timely claim submissions. Coordinated with authorized repair shops for prompt service dispatch. Conducted outbound calls to insured customers to gather comprehensive claim information and complete online submissions. Utilized claim systems and databases proficiently to streamline processes and maintain accurate records. Addressed customer inquiries and concerns, delivering exceptional service and ensuring a smooth claims experience. Collaborated with cross-functional teams to enhance claims processing and customer satisfaction. Savings SpecialistAlorica Work at Home-Lake Mary, FLNovember 2022 to May 2023 Specialized in handling escalation calls, addressing complex issues and customer dissatisfaction, and assisting with escrow wires to title companies. Resolved customer concerns by providing guidance and support, particularly for those encountering difficulties. Assisted Tier 1 agents with call handling, procedures, and systems beyond their access. Maintained detailed documentation of all calls for reference and future analysis. Demonstrated expertise in navigating complex procedures and systems to facilitate efficient issue resolution. Collaborated with cross-functional teams to improve overall customer service effectiveness. Contributed to training material development to enhance Tier 1 agent proficiency and efficiency. Recognized for professionalism and effective communication in managing customer interactions. Customer Service Representative - AgentSitel (Formally Sykes, now Foundver) Group Work from Home-DeLand, FL July 2021 to July 2022 Provided exceptional customer assistance with a warm and professional demeanor. Processed various transactions, including utility, car payments, real estate taxes, and more, with a strong attention to detail. Managed customer accounts, verifying accuracy and promptly addressing billing issues. Efficiently handled a variety of customer concerns, contributing to a positive experience through attentive service and problem-solving. Maintained a high standard of professionalism in all customer interactions. Proactively assisted customers with navigating and resolving account-related matters. Shift LeaderSmoothie King-DeLand, FLOctober 2018 to August 2021 Started as a Team Member, specializing in smoothie preparation and blending. Managed tasks such as taking orders, using drive-thru headsets, and processing payments through the POS system. Provided exceptional customer service, assisting with retail purchases, answering questions, and addressing concerns. Prepared all items to ensure smooth daily operations and maintained cleanliness in the FOH, BOH, lobby, and restrooms. Efficiently handled dishwashing duties and managed inventory. Promoted to Shift Lead within six months, taking on leadership responsibilities including planning meetings, creating schedules, and overseeing inventory. Demonstrated strong organizational and problem-solving skills, managing keyholder and cash holder duties. Motivated and encouraged coworkers through incentive programs. Expanded responsibilities to include operating the smoothie truck, contributing to business outreach and growth.Team MemberKFC-DeLand, FLAugust 2014 to April 2016 Effectively communicated with customers regarding menu items and promotions. Proficient in taking orders and managing drive-thru headset operations. Processed payments seamlessly using the POS system. Maintained a clean and sanitary environment by regularly cleaning the lobby and restrooms. Packaged and distributed orders with attention to detail and efficiency. Prepared menu items and demonstrated cooking skills using grills and ovens at high temperatures. Successfully transitioned to a cooking role, showcasing competence in meal preparation. Contributed to dishwashing tasks and adhered to rigorous cleaning procedures. Departed due to a commitment to education and family responsibilities. EducationBachelor's degree in Allied Health ManagementFlorida Technical College - DeLand, FLJune 2023 to PresentGraduate in Medical Billing & CodingFlorida Technical College - DeLand, FLJuly 2021 to March 2022Skills Shift Lead (2 years) Food Safety (4 years) Customer Service (8 years) Claims Processing (1 year)Certifications and LicensesServSafeNovember 2018 to November 2023National Certified Insurance and Coding Specialist August 2022 to August 2025AssessmentsCustomer service ProficientJune 2021Identifying and resolving common customer issuesFull results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field. |
