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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE Newport News, VASUMMARYSeasoned professional with over 10 years of experience, including direct roles in remote customer service. Excelled at Live Ops, managing customer inquiries and financial transactions with professionalism and efficiency. Seeking to leverage meticulous data entry skills and customer satisfaction focus as a Remote Customer Service Representative. WORK EXPERIENCEEllis Management SolutionsApartment Assessment Aug 2023 - Present Conduct comprehensive evaluations of apartment agents' presentation and demonstration skills to ensure quality customer experiences. Perform detailed assessments of apartment landscapes, units, and complex amenities to maintain high standards of living and service offerings. Process assessment reports with meticulous data entry, ensuring accurate documentation of agents' sales and technical competencies.Live OpsRemote Customer Service Operator Jun 2019 - Dec 2019 Managed customer inquiries, effectively promoting products, and secured sales through proficient handling of incoming calls. Accurately processed financial transactions and sensitive personal data, contributing to the company's data management for insurance claims and medical equipment services. Anheuser Busch CorpLab Technician Aug 1990 - Aug 2016 Ensured adherence to quality standards by performing regular evaluations of finished products. Accurately gauged air, CO2, and fill levels to maintain product consistency. Executed meticulous inspections, effectively reducing product loss and operational interruptions. Machine Operator Aug 1990 - Aug 2016 Operated and monitored key machinery, including fillers, labelers, and packers, ensuring continuous production flow. Diagnosed and resolved equipment malfunctions promptly, reducing operational disruptions and preserving product efficiency. Upheld stringent safety standards and practices, complying with OSHA regulations to maintain a secure work environment.Supply Clerk Aug 1990 - Aug 2016 Efficiently managed inventory levels and distribution of raw materials and packaging components for production at Anheuser Busch Corp, ensuring optimal stock availability and adherence to inventory control procedures. Manhattan Factory OutletSales Associate Jun 1990 - Jul 1994 Provided comprehensive training to new team members, ensuring proficient customer service and operational efficiency. Enhanced store operations by assisting with customer inquiries, accurately processing financial transactions, and maintaining the integrity of the cash register close-out procedures. EDUCATIONThomas Nelson Community CollegeBusiness Administration1988New Kent High School 1986 |
