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Title Business Administration Customer Service
Target Location US-CO-Denver
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Candidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLEProfileHistory as an honest, hardworking and motivatedemployee who adapts easily and learns quickly. Years of experience in direct sales in restaurants combined with exceptional verbal and written communicationskills allow me to succeed in building team andcustomer relationships and providing excellentservice. Results-oriented and focused on quality, as well as organized, resourceful and efficient, I am a problem solver.EducationMiddle Tennessee State University,Bachelor of Business Administration2017 Murfreesboro, TennesseeMajor: MarketingMinor: Business AdministrationAwardsDale Carnegie Human Relations Award,Middle Tennessee State University2017The Dale Carnegie Human Relations Award is given to the participant who best exhibits the values andlessons learned throughout the course. This wasvoted on my by all of my peers, and I still cherish the award and the small token I was given to rememberthe occasion.Jone's College of Business Sales Competition,Third Place FinisherThe Jones college of Business has a biannual sales competition for all students taking the Sales 201course for the semester. For the competition wewere given information about an insurance companyand some different coverage policies from a smalllocal insurance agency. We had to sell the insurance first to our teachers, then a small amount of students were selected to sell to an actual agent from theinsurer who was playing a potential client. I finished 3rd out of the entirety of students enrolled in the course, about 200 students.Professional ExperienceBartender/Server, Machete Tequila + Tacos04/2021  present Denver, ColoradoTruly a high-volume environment where speed isnecessary, and the only way to be fast is to remain organized and focused. Customer service is of thehighest importance. It's my responsibility to assess the wants and needs of the customers and to do mybest to offer the appropriate products to meet those wants and needs.Lead Bartender and Beer Buyer,Denver Milk Market06/2018  04/2021 Denver, ColoradoI started at Denver Milk Market as a part-timeemployee. I quickly caught the attention ofmanagement and was offered full-time hours. Within a year, I was in charge of purchasing all beer for DMM. Then the pandemic hit and the nature of thejob changed dramatically. We were forced to pivotand adapt new strategies. I accepted the role of Lead Bartender. My role was now all of the responsibilities of a bar manager without the title or salary. I placed all bar-related orders and kept inventories, and I took on further leadership roles. I started interviewing and hiring employees. I wrote the SOPs and trainingmanuals and had a hand in training the newemployees directly. I led educational courses on our food and drink programs. I helped create strategies for increasing revenues and enhancing customerexperience. I came into my own as a leader during a tumultuous time, and led a program that was doingabout $500 in bar sales per-day to doing well over$10,000 per-day after Covid shutdowns.CoursesDale Carnegie Course,Middle Tennessee State University2017This class was a requirement for graduation fromMTSU's Jones College of Business, and for goodreason. The certificate from this class means a great deal to me, as it does to Warren Buffet who proudly displays his to this day. The course is full of lessons on how to build and enhance relationships.Skills and AttributesRelationship building and managementStrong written and verbal communicationAble to thrive in high stress, high speedenvironmentsAttentive and effective customer serviceProblem solving and critical thinkingConflict resolution

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