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Candidate's Name
Springfield, VA Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLESKILLS & ABILITIESBilingual in Spanish and EnglishCOMMUNICATION Being friendly and helpful to customers and co-workers. Meeting customer needs and taking steps to solve food or service issues. Working well with teammates and accepting coaching from management team. Communicating with customers, teammates and managers in a positive manner. Utilize public relations skills to ensure excellent customer relations Work ExperienceDental AssistantPrestige Dental Specialists - Springfield, VAFebruary 2022 to Present Efficiently manage patient care, office and laboratory duties within a multispecialty dental group Maintain patient records and lab equipment; sterilize instruments; assist office manager with patient scheduling and educate patients on postoperative and general oral health care. Working chairside assisting periodontal dentist with routine cleanings and specialized dental procedures, making patients feel as relaxed as possible and preparing them for treatment. Experience in dental X-rays (FMX, Panoramic, CBCT scans), impressions, and scanning with Planmeca Emerald S, and usage of open dental. Preparing periodontal equipment; and assisting with extractions and bone grafting, implant placements, gingival grafts, local anesthesia, suture placements/removals, and biopsies. Administered medications and Nitrous Oxide to patients. Worked with children.Member Service RepresentativePlanet Fitness - West Springfield, VAMarch 2021 to Present Greet prospective members and guests, while providing exceptional customer service Handle all front desk related activities including: -Answering phone calls in a friendly manner and assist callers with their questions or issues -Check members into the system. -Signing up members after explaining our plans. -Taking prospective members on a tour. Provide needed updates to member's accounts. Respond to member questions and concerns in a timely and professional manner and elevate to assistant manager or manager as needed. Assist in maintaining the cleanliness of the gym, each team member has a responsibility to clean a section of the gym while doing round the clock walk around to check if everything is clean and make sure our members are following our protocols. Enforce COVID regulations and make sure protocol is being followed by team members and the customers.Hostess/ServerGLORY DAYS - Burke, VASeptember 2017 to October 2020 Warmly greeted new and returning customers. Attend guests in an efficient, friendly and polite manner. The quality of service is very much a part of the atmosphere and experience of Glory Days Grill. Guests are our number one priority. Memorize over 30 menu items and rotating specials in order to give customized recommendations to guests. Served breakfast, lunch, and dinner to 50-100 customers per shift at a national chain restaurant. Being communicative and positive while talking to the customers. Took payments with cash and used the machine for credit card payments. EducationHigh school diploma in N/AWest Springfield High School - Springfield, VAAugust 2016 to June 2020Skills English Food Service Spanish Multilingual Public Relations Presentation Skills Busser Dental Assisting Chairside Assisting Front DeskCertifications and LicensesX-Ray Certification