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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLE EMAIL AVAILABLESKILLS:Excellent CommunicationOrganized and MeticulousTime Management15+ years of experienceQuick LearnerDependableExperience:Palmer Group: West Des Moines, IA August 2020 to May 2024HIRTA Transit April 2024 to May 2024Contract ReceptionistPerformed administrative duties relating to transit operations, including but not limited to, compose correspondence; organize and maintain effective filing and tracking systems; copy and scan documents, maintain and order supplies.Process in-coming and out-going mail and maintain postage machineSend and track company welcome packets to new customersPrints and dates all invoice weeklyCount and record farebox revenueAssists in making outgoing phone calls to customers for informationDelta Dental November 2023 to December 2023Contract Scanning AssistantSorted mail/filesReviewed and processed return mailCompleted and mailed outbound lettersPrepared outbound mail projectsHandled data entry of claimsAmerican Enterprise July 2022 to December 2022Contract Claims ProcessorReviewed claim submissions, obtained, and verified informationCorresponded with agents and beneficiariesProcessed claim paymentsApplication Data EntryReviewed open enrollment and guarantee issue applications and filesNoted errors and send back to be reviewed and updatedUpon completion of review, issue policyPerfection Learning June 2021 to Oct 2021 & Feb 2022 to July 2022 & March 2023 to Oct 2023Contract Customer Service Representative & Data Entry ClerkInteracted with customers via telephone, email, online chat, or in person to provide support and information on an assigned product or serviceEnsured that appropriate actions are taken to resolve customers problems and concernsMaintained customer accounts and records of customer interactions with details of inquiries, complaints, or commentsUsed internet to look up meta data from websiteCompared copied data to existing data to ensure matchMarsh & McLennan August 2020 to February 2021Contract Open Enrollment Customer Service RepresentativeReceived inbound calls and provided excellent service to all clientsEducated and enrolled participants on Health and Benefits Enrollments for the upcoming plan yearResearched and resolved complaints to ensure customer satisfaction and retentionUnited Parcel Service: Des Moines, IA July 2003 to August 2019International ShippingShipped all packages leaving the United States from our hub facilityAdhered to international and domestic shipping regulationsProcessed all shipments through data entryCompleted documentations needed by customs and foreign countries for shipmentsCertified through testing bi-yearlyTarget Corporation: Des Moines, IA September 2004 to May 2018Flow Team MemberReceived truck from distribution center, assisted with unload and scan of merchandisePlaced packages and totes on to designated department palletsRemoved pallets from loading area to take to sales floor to be stockedStocked and removed remaining merchandise to be back stockedEducation:Roosevelt High School: St. Louis, MOHigh School Diploma |
