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Click here or scroll down to respond to this candidateCandidate's Name
Saint Charles, IL Street Address , USA Mobile: PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLE EMAIL AVAILABLE LINKEDIN LINK AVAILABLECustomer Service ProfessionalI have an extensive experience in the aviation industry more than 10 years. I am playing a deadline-oriented role in a pressurized environment where every minute counts and have the capability to easily identify and resolve critical problem. I am good at capitalizing on new opportunities as well as ensuring high standards are being maintained when delivering services.Highlights of Skills#Corporate Communication # Teamwork#Team Leadership # Team Management#Team Motivations #Training and Development#Customer Service Excellence #Problem Solving#Microsoft Office # Customer Relationship ManagementProfessional ExperiencesJanuary 2019 Cathay Pacific Airways Limitedto December 2022Dhaka, BangladeshAirport Lead# Flight Operation Supervision (Check-in, Boarding Gate, Baggage Claims)# Trained on job training for new Staff# Supplier Management (GHA-Biman, GSA, Hotel)# Financial Report Supervision (FATT, EMP, PFA, Air Transport Bill and Hotel & Lounge Bill)# Airport AdministrationJanuary 2017 to Cathay Pacific Airways LimitedDecember 2018 Dhaka, BangladeshCustomer Services Officer# Check-In Counter and Boarding Gate Supervision# Mishandle Baggage Claims Settlement# Staff Grooming Supervision# Stakeholder Management (GHA, CAAB and Hotel)June 2014 to Cathay Pacific Airways LimitedDecember 2017 Dhaka, BangladeshCustomer Services Agent# HandlePassengers of CX from the airport customer service desk with a pleasant manner# Ensure repeat customers by providing consistent and proactive services.# Special Customer handling such as VVIP/VIP/CIP.# Identify and create the service opportunity from adverse situations.# Manage Customer Baggage Services and Claim Settlement# Maintain Financial Report for daily and monthly basis (FATT,EMP,PFA,ATB,Hotel &Lounge Bill)May 2013 to Global Aviation Services Pvt. Ltd.May 2014 (GSA for Hong Kong Dragon Airlines and Cathay Pacific Airways Limited)Customer Service ExecutiveJune 2010 to Regent AirwaysAugust 2011 Customer Service ExecutiveEducation QualificationsPassing Year 2010 Master of Business Administration (MBA) GPA 3.60 University of ChittagongPassing Year 2009 Bachelors of Business Administration (BBA) GPA 3.21 University of ChittagongPassing Year 2002 Higher Secondary Certificate (HSC) 1st Division Chittagong BoardPassing Year 2000 Secondary School Certificate (SSC) 1st Division Chittagong BoardAchievement# Award given to Cathay Pacific Airways for the recognition ofService Straight from The Heart (SSFTH) 2019# Betsy Award Winner, 2015(Highest accolade given to Cathay Pacific Airways & Dragon Air staff in recognition of their service excellence) for facilitating the rescue activities in Nepal Earthquake |
