| Candidate Information | | Title | Customer Service Technical Support | | Target Location | US-FL-Jacksonville |
| | 20,000+ Fresh Resumes Monthly | |
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Click here or scroll down to respond to this candidatePROFESSIONAL PROFILEPatient-centered professional with a collaborative approach to assess, plan, facilitate and advocate for options and services. Able to meet individual needs through communication and available resources to promote quality outcomes also great people skills .Most of my experience is telecommunications within inbound/Outbound Customer service and technical support.KEY QUALIFICATIONSCustomer service with 10 years of call center environment quality control Case Management Aide and Coordination Health and Human Services Mental Health Strategies Behavioral Health Interventions Medical Terminology HIPAA Compliance Allied Health Care Community Outreach Activities Assistance Interview Techniques Intake Assessments Life Skills Competencies Crisis Intervention Skills Counseling and Social Systems Values and Ethics HHS Laws and Policies Social Services Liaison Client Advocate Public Health Assistant Domestic/Substance Abuse Aide Family Support/Visitation10/03/2023- CurrentInbound Participant Benefits service, Work from HomeBenefits policy and HSA, FSA also HRA plans outlined with customer.Billing for claim adjustmentsOffset or adjust necessary disputes.Offer empathy for omitted policy or update information in our portal/software program .Data Entry and browser settings supportHippa regulations and laws with each callPrivate Duty Care Jacksonville, FL 02/2014- 04/2023Direct CareEscorted patient to appointmentsCreated documents, charts, spreadsheets, and presentations and edited documents for approval.Recorded information, updated files or paperwork, and maintained documents.Scheduled and confirmed appointments for clients, customers, and supervisors.Assistant SupervisorPrecision Response Corporation Jacksonville, FLAssistant Call Center SupervisorFebruary 2000 to June 2004Answered escalated calls directed to supervisors.Trained representatives for new positions and provided guidance in completing job duties.Carried out procedures independently and responded to routine requests from our cliientHandled quality control functions and updated Excel sheets.Set appointments for new clients and Watson Reality Jacksonville, FL 06/2005 - 06/2010Administrative AssistantAnswered telephones and gave information to callers, took messages, and transferred calls.Microsoft Office, Word, Publisher, Excel and PowerPoint in meetings.Coordinated calendars, prioritized corporate meetings, and made travel arrangementsAmerica Online Jacksonville, FL 02/1996 - 01/1999Customer Service Representative / Technical SupportChecked to ensure that appropriate changes were made to resolve customers' and our issues.Marketing for Social Media monitoring, Billing data entryTechnical SupportEDUCATIONUltimate Medical Academy Associates of Science Degree Health and Human Services, 2017 |
