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EMAIL AVAILABLEPHONE NUMBER AVAILABLESummaryEnergetic office professional with over 10 years experience in high-level office and management roles. Organized & professional.Office Management Assistant specializing in administrative support to busy real estate offices. Committed to delivering high qualityresults with little supervision.Dedicated & focused Administrative Assistant who excels at prioritizing, completing multiple tasks simultaneously & following through to achieve project goals. Seeking a role of increased responsibility & authority.Receptionist who answers a high volume of incoming calls while handling in-person inquiries from clients & colleagues.Flexible & hardworking with the drive to succeed.NotaryHighlightsMicrosoft Office proficiency Resourceful Time management Excel spreadsheets Dedicated team player Professional & mature Meticulous attention to detail Strong interpersonal skills Schedule management Results-oriented Proofreading Meeting planningSelf-directed Understands grammar Mail managementAccomplishmentsSuccessfully planned & executed business meetings, lunches & special events for groups of 20+ employees.Received a merit raise for strong attention to detail, exemplary customer service & team-player attitude.Increased office organization by developing more efficient filing system & customer database protocols. ExperienceCompany: Palm Bay Academy Position: Office Clerk Term: Oct 2015 - October 2019Maintain student records, enrollment, attendance, discipline & student database.Direct personal connection with students, staff & administration.Maintained school clinic, administer medicine, provide care for students.Worked with Administration to ensure enriching changes were made to improve student, teachers & parent experience.Maintain staff scheduling, & tracking PTO database.Total recall of over 300 students names, parents, teachers, transportation, & siblings at a 97% accuracy rate.Managed the relationship between the transportation company and the school for 3 campuses.Field trip coordinator for multiple campuses.Company: eBay Enterprise Position: Customer Service Rep Term: Nov 2010 - December 2016Collected customer feedback & made process changes to exceed customer satisfaction goals.Provided accurate & appropriate information in response to customer inquiries.Made reasonable procedure exceptions to accommodate unusual customer requests.Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.Achieved customer satisfaction rating of 95 % within 6 months, exceeding corporate target.Demonstrated mastery of customer service call script within specified timeframes.Provided cross training to many staff members.Assisted with the development of the call center's operations, quality & training processes. Company: Camelot Realty Position: Office Manager Term: April 2006 - April 2007Maintained detailed administrative & procedural processes to improve accuracy & efficiency.Coordinated all department functions for team of 50 agents.Verified & logged in deadlines for responding to daily inquiries.Updated renters accounts & information on a daily basis.Created databases & spreadsheets to improve inventory management & reporting accuracy.Managed incoming & outgoing calls for busy real estate office.Scheduled & confirmed appointments for entire management team.Successfully established effective systems for record retention by creating database for daily correspondence tracking.Standardized department filing system to increase efficiency. Company: Olsten Staffing Position: Office Assistant / Accounting Term: Jan 1999- April 2006Reduced time & costs. Increased efficiency by introducing new accounting procedures.Renegotiated payment terms with dozens of suppliers.Calculated figures such as discounts, percentage allocations & credits.Opened & assigned new client accounts.Deposited third party checks, as well as monthly reserve transfers.Balanced batch summary reports for verification & approval.Researched & resolved billing & invoice problems.Verified that information in the computer system was up-to-date & accurate.Processed confidential tax form information.Identified & resolved system & account issues.Compiled statistical information for special reports. EducationCollege : Eastern Florida State College Currently attending Location: Palm Bay, FLBusiness Management ClassesPursuing a Criminal Justice DegreeMicrosoft Application courseHigh School: Palm Bay High Graduating Class of 1998 Location: Melbourne, FLEmphasis in English, History & Journalism.Coursework in Business Administration, Communications & AccountingMicrosoft Office Applications CertificateGraduated with Honors |
