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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLEEMAIL AVAILABLEAtlanta, GeorgiaOBJECTIVEBenefit SpecialistEDUCATIONClayton State University Morrow, GABachelor of Science in Psychology & Human Services December 2023PROFESSIONAL EXPERIENCEATLANTA VICTIMS ASSISTANCE Atlanta, GAInternship August 2023- December 2023Collaborate with advocates to develop daily logs including pertinent information necessary.Conduct intake interviews to formulate plans for victims.Review court records and appear in court with victims.Provide crisis assistance.Collect compensation claims according to agency policies and procedures.Handle specialized caseloads for victims of sexual assault, domestic violence, homicide, aggravated assault, and identity theft.CIGNA Atlanta, GAIntake Representative March 2022- March 2024Complete inbound calls and respond to inquiries, grievances, complaints, or appeals ranging from routine to moderate complexity.Connect emotionally with customers, through critical parts of their life.Achieve metrics efficiently while adhering to company guidelines.Demonstrate problem solving, critical thinking, and oral communication to assist customers.UFCW Atlanta, GABenefit Specialist April 2018-March 2022Assisted pension participants with day-to-day client services.Investigated and resolved pension participants inquiries in a timely manner.Demonstrated a high degree of empathy and applied customer service techniques to de-escalate situations.Executed daily tasks by entering in new pension employers and updating for returning employees.INSYNC STAFFING/ THE COCA COLA COMPANY Atlanta, GAVolume Analyst I (Contractor) March 2017-April 2018Managed assigned portfolio to determine trends, root cause analysis & resolution plans.Analyzed and validate Regional Producing Bottler (RPB) and Non-Regional Producing Bottler (Non-RPB) volume data.Collaborated with peers to ensure national customer/bottler/distributor issues are resolved in a timely manner.Executed daily reports in SAP to manage outstanding receivables for assigned customer portfolio.Assisted A/R analysts with Portfolio research & remittance issues.METLIFE Alpharetta, GACall Center Representative December 2014-January 2016Provided day-to-day client service and administrative support to retirement-plan sponsors by monitoring and ensuring work is being effectively performed.Responded to Plan Sponsors requests for information; resolves administrative or service problems, for 250+ pension contracts.Inputted transactions; reconciliated accounting systems; coordinated fund purchases and sales with little or no supervision.Ensured annuity cases were accurately installed within MetLifes payment systems by verifying with Account Managers.Liaised and assisted Account Managers with any inaccuracies and various issues while training new team members.SKILLSMicrosoft Office (Word, Excel, Access, Outlook)Community OutreachVictim Training CertificatesOrganizationLeadershipProblem SolvingResearchCase ManagementAttention to DetailCritical ThinkingStress ManagementTime Management |
