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Click here or scroll down to respond to this candidateCandidate's Name
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EMAIL AVAILABLEPHONE NUMBER AVAILABLECareer OverviewI am a results-driven QA Manager with knowledge of the finance and Utilities industries. I have 19 years experience with the management of QA teams of all sizes.Qualifications: Expertise with HP ALM, Postman, JIRA, Enterprise Payments Platform (Dove Tail) RTP, RFP, TCH (The Clearing House) JIRA Migration Excel Tool, AZURE DevOpsSoftware capabilities and limitationsTOSCA ImplementationAutomation risk and benefit analysisBudgeting and QA effort estimationQuality Assurance methodology and SDLCScripting and DOS decision tree matrixScoping Knowledge of QA tools and Financial Services IndustryComfortable with change End to End testing and QA Portfolio managementInterface design, feeds, and batch jobs UAT management for Finance and Utility systems Security Managed Data Migrations for QA and ProductionProfessional Experience:Citizens Bank Mar 2023 to PresentQA Lead Testing and Technology ServicesAuthor and execute test scripts/stories in JIRA for regression and functionality testing of EPP SystemAttend daily Scrum and Stand-Up meetings.Manage defect lifecycle (create, Test, Retest, Close out)Perform Payments testing End to End from Access Optima to EPP DovetailUsed Eclipse Automation Test Tool (Test NG) and Postman for RTP and RFP payment processing testing.Partner with KeyBank to resolve testing issue with EPP and TCH Test ToolPerform Functional and Regression testing with Azure DevOps (TFS)Perform Main Frame testing for functional and Regression.Perform Main Frame testing for memo posting of debits and credits.Perform Main Frame testing for account inquiry.Perform Main Frame testing for account history.Perform Main Frame testing for account statements.Perform Main Frame testing for account status changes and updates.TD Bank May 2021 to Mar 2023QA Test ManagerManaged test team of 2 testers and 3 business SMEsProvided QA ALM/JIRA Admin support for 12 projects simultaneously.Managed full life cycle of QA projects using JIRA.Created projects in JIRAServed as JIRA AdministratorCreated folder structure for each QA projectManaged JIRA access (as JIRA Admin) for each project granting multi-level access to QA testers and business SMEs.Managed QA system of record conversion for ALM to JIRAMigrated 12 Corporate projects and over 50,000 scripts migrated from ALM to JIRAMigrated Requirements for 12 Corporate projects and created multiple RTMs Requirements Traceability Matrices in JIRAGenerated and published DSR (Daily Status Reports) for each project to key stake holders.Executed and reported daily system health checks.Obtained TOSCA level 1 and level 2 certifications.Perform Main Frame testing for functional and Regression for RTP/RFP and EPP Dovetail (FISERV Commercial) payment processing systems.Perform Main Frame testing for memo posting of debits and credits.Perform Main Frame testing for account inquiry.Perform Payments testing End to End from Access Optima to EPP DovetailUsed Eclipse Automation Test Tool (Test NG) and Postman for RTP and RFP payment processing testing.Partner with KeyBank to resolve testing issue with EPP and TCH Test ToolPerform Main Frame testing for account history.Perform Main Frame testing for account statements.Perform Main Frame testing for account status changes and updates.Fiserv Aug 2019 to Nov 2020QA Manager Data Safe Commercial Credit UnionManaged UAT for full cycle of Loan origination systemManaged testing initiatives for RTP/RFP/ACH payments processing through Data Safe Commercial Banking system.Managed UAT for loan repayments and interest calculations for Data Safe Commercial BankingExecuted UAT scripts.Perform Functional and Regression testing with Azure DevOps (TFS)TOSCA Automation implementationUtilized ISO8583 as part of testingManaged 7 On Shore and 16 Offshore QA Analysts education and training on TOSCA tool.Managed TOSCA automation conversion of QA manual test scriptsReviewed and provided input into TOSCA Automation conversion test plan/test suite.Managed application for and distribution of TOSCA licenses for 23 QA analystsManaged maintenance of QA test environmentsPerformed capacity planning estimates for 4 major releases contain up to 30 different projects per release.Managed the Data Safe QA PortfolioManaged QA Portfolio in Agile Scrum.Managed any and all QA team internal conflicts to resolution.Managed 28 QA Analysts 10 On Shore 18 Offshore in Nodia IndiaAllocated QA resources to fiscal year projects.Oversaw functional and regression testing of 4 major projects per year.Performed mid-year and end of year performance evaluations.Created budget for team merit increases.Managed Penetration security testing for each releaseAttended weekly Release Steering Committee meetings.Managed BETA testing programManaged training effort and automation conversion effort as team moves to automation on the TOSCA platform.Created QA Managed Services and QA embedded resources program.Vanguard QA Test LeadMay 2019 to Aug 2019Managed the QA Portfolio for Vanguard projects.Managed QA Portfolio in Agile ScrumManaged all QA team internal conflicts to resolution.Wrote test plans for functional and regression testing for Vanguard applications.Drove daily Kanban meetings in which production and project bugs were reviewed and diagnosed.Managed workload and gave out work assignments for 4 contractors.Wrote and executed test scripts for Project and Production testing.Used HP ALM to create QA projects which included writing and uploading scripts, script execution, building a Requirements Traceability Matrix, and defect management lifecycle.Used HP ALM to generate QA KPI reports.Barclays Bank Oct 2018 to Feb 2019SET/TE Program ManagerAttended daily defect, scrum project status meetings.Managed QA Portfolio in Agile Scrum.Managed QA Analysts assigned to current project.Managed all QA team internal conflicts to resolution.Reviewed business requirements document for clarity and consistency.Reviewed test plan and test scripts for accuracy and linking to the BRD.Instituted best practices for QA Agile environment.Worked with business analyst and line of business to ensure project stays on track.Prepared risk report for presentation to senior managementPrepared QA Acceptance document for official QA sign off.Used HP ALM to manage QA testing efforts for various projects.Performed End to End testing for TSYS upgrades and enhancements.Fulton BankJune 2016-Oct 2018QA ManagerManaged UAT for script execution for the Signature Core system for Fulton Loan OperationsVerified Loan documents and loan process BRD and FRDManaged the QA Portfolio for Fulton Banks PMO.Managed QA Portfolio in Agile Scrum.Managed any and all QA team internal conflicts to resolution.Managed a team of 16 QA AnalystsAttended senior management meetings at company HQ to report out on QA activities on projects.Performed and administered monthly and year end performance evaluations.Created and approved yearly QA budget.Authored QA standard validation procedures for software release across all business units.Executive management of 3rd party vendorsAuthored standard QA team employee onboarding process.Oversee QA initiatives for new technologies.Transformed QA vision into a reality by dividing team into 3 distinct testing units (QA Managed Services, QA Integrated Services, and QA Automation)Spear headed initiative to purchase load, stress and automation testing tools and training.Successfully managed project CLOS 10-million-dollar loan origination system through all phases of SDLCChaired the Change Advisory Board for all 270 applications at Fulton BankDirected change analyst and a team of developers to create a new Share Point automated site for the Change Advisory BoardAuthored Change Control policy #153 which governed all ITIL Changes made across all 270 applications at Fulton Financial CorporationChaired the yearly Fiserv Disaster Recovery testing which is federally mandated for all banks.Created job leveling for QA Analysts and created 4 distinct QA career paths: ITQA Associate, ITQA Analyst, ITQA Analyst, and ITQA Team LeaderCoordinated QA and CAB activities and worked with auditors from the Federal Reserve Bank for their yearly audit of FFC.Managed QA projects using HP ALM as the system of record.M & T BankMarch 2015-June2016QA ManagerWrote 300 UAT scripts for LOB SMEs to execute during UAT.Executed UAT scripts with LOB SMEsManaged QA Portfolio in Agile ScrumManaged QA Portfolio for Wilmington Trusts PMOManaged any and all QA team internal conflicts to resolution.Managed 2 contract QA testers and a team of 8 business users testing AWS system.Conducted weekly defect standup meetings.Worked with Dev team and managed and maintained the CERT Dev testing environments.Oversaw performance testing engineers automated scripts to ensure AWS is properly stress tested.Worked with Business Analysts and refined as well as created existing and new business requirements.Wrote System and UAT test plans and scenarios.Attended all manager level project and departmental meetings.VanguardJan-2014-Mar-2015QA AnalystManaged UAT for pre and postproduction releases for multiple Vanguard ETFsManaged QA Portfolio in Agile ScrumManaged QA Portfolio for Vanguards PMOManaged all QA team internal conflicts to resolution.Worked with developers to perform testing on Production Support tickets which had been fixed.Wrote test scripts for prod support tickets as well as new product launches and enhancements.Uploaded and executed test scripts into MQC HP ALM 12.0Uploaded Requirements into MQC HP ALM 12.0Produced Key Controls Artifacts for Compliance Board Review for Production ReleasesConducted Tech Interviews and HR screenings for new candidates.Brinker CapitalJan-2013-Jan-2014QA ManagerWrote UAT scripts for LOB SMEs to execute during UAT.Managed QA Portfolio in Agile ScrumManaged QA Portfolio for Brinker Capitals PMOManaged all QA team internal conflicts to resolution.Led brainstorming and client meetings for system inspections to identify issues and solutions.Wrote Functionality and Regression scripts for Salesforce/CRM SAP SystemPerformed cost analysis on solutions and give recommendation to client manager.Met with business lead and assisted in writing project documentation and test plans and user procedures.Served as backup tester for all phases of test cycle i.e., Unit, Systems, and AcceptanceUsed Mercury Quality Center Test Suite upload test scripts, traceability matrix and enter defects.Issued daily and weekly testing and defect reports to executive committee and to the company at large.Wrote functionality and regression scripts.Managed Production Support via help desk ticketing systemManaged 2 Production Support developers and 1 QA tester.Worked with developers to debug programs via SQL.Expert in testing in IE10, Firefox, and ChromeExelon EnergyFeb-2007-Dec-2012Business Systems/QA AnalystManaged and led UAT script execution and discovery sessions.Compiled UAT feedback from LOB SMEs and presented it to project management team.Provided expert analysis of IT business needs of applications, databases, web and mobile based software for IVR.Wrote Functionality and Regression scripts for Salesforce/CRM SAP SystemGathered Functional Design Requirements via interviews, executive meetings to determine system requirements then led requirements meeting and transform requirements into workable document for IVR upgrade.Attended Change Control meetings to ensure business needs and risks are identified and addressed and tracked.Met with design team to write use cases and requirements for IVR QA TestingMet with business stakeholders on a weekly basis to ensure that the systems are meeting the business needs and to discuss design changes and upgrades to IVR.Wrote Project initiation document for launch of new pricing system.Acted as a liaison between IT development and business for the conversion to the new pricing and billing engines.Used Agile testing methodology to produce and test multiple iterations of the pricing and billing engines.Performed document analysis on stakeholder write ups for desired specifications.Participated in stakeholder focus groups where I served as scribe taking down the wish list and complaints of the business members.Worked with IT and business to write task analysis documentation for end-to-end sales process.Worked with IT to reverse engineer new pricing and billing systems.Collaborated with development unit on the design and implementation of the new data warehouse for sales team.Participated in focus group of stakeholders where SWOT Analysis was performed on the conversion and end to end sales process.Facilitated meeting between IT and Stakeholders where MOSCOW analysis was performed on the project functionality requirements to determine that both the needs and desires of the business were equally addressed.Participated in the design of system security matrix and access and authority give to various levels of users.Worked with developers and the business to ensure that full scoping was done for all systems and departments involved in the conversion.Acted as go liaison between IT, business and end users for the prototype of the pricing engine.Acted as both back up tester for batch jobs and data feeds that ran at multiple during the business day and overnight.Wrote business process flow documents using Microsoft VisioWrote synopsis on software capabilities and limitations of both existing software and possible software upgrades for executive consideration.Exelon EnergyFeb-2007-Dec-2012QA Analyst allLed brainstorming and client meetings for system inspections to identify issues and solutions.Wrote Functionality and Regression scripts for Salesforce/CRM SAP SystemPerformed cost analysis on solutions and give recommendation to client manager.Met with business lead and assisted in writing project documentation and test plans and user procedures.Served as backup tester for all phases of test cycle i.e., Unit, Systems, and AcceptanceUsed Mercury Quality Center Test Suite uploaded test scripts, traceability matrix and enter defects.Issued daily and weekly testing and defect reports to executive committee and to the company at large.Wrote functionality and regression scripts.Used SQL query to extract test data and retested and provided documentation of defects throughout the life of the defect.Worked with developers to debug programs via SQL.Wrote SQL queries to extract test data from mainframe data base.Used SQL query and extracted large portions of test data for data scrubbing and massaging.Managed Data Migration to QA and Production environments for testing and releases.MBNAMay-2004-Feb-2007QA Project AnalystDeveloped and executed user acceptance plans to verify integrity of IVR application releases.Facilitated working sessions of user acceptance plans and scripts for IVR release.Worked directly with business units Analyst to develop sale strategies to increase revenue.Managed reporting for project test suite and present to and review with project teamServed on rotating 24 hours on call schedule.Met with business units to review customer complaints about their systems limitations and wrote up change request.Presented change request at the executive level to get approval design changes.Performed SWOT and MOSCOW analysis of legacy systems for Bank of America/MBNA merger with business units.Worked with Development team on IVR security verification logic and software design and implementation.Evaluated the performance contractor company Line 4 as a telephony vendor for MBNA.Managed a team of 4 junior analyst and reviewed their script writing and QA methodology.Met with business unit leads and wrote design documentation for upgrades code changes.Co-wrote design and business process flow ad merged documents together for presentation to executives.Managed business unit releases for design change and interface code changesMBNAApr-2003-May-2004CRM ManagerBusiness Leader, lead department in monthly productivityMentored new credit lenders.Served as lead on the credit review board MBNA Bank.Taught credit and business strategies classes at MBNA UniversityWorked with IT to develop and implement auto increase and auto reduction strategies of customers credit lines.University of Pennsylvania Abramson Cancer InstituteJan-1997-Apr-2003Business AdministratorManaged Abramson Trust budget for salaries, employee benefits, travel, major equipment and suppliesManaged 25M of account balances for grants moniesPrepared monthly financial reports on all Trusts and Research grants.Generated monthly fiscal reports to present to Director and executive committee of the institute.Worked directly with institute auditors and attorneys reconciling yearend financial report.Performed process analysis of purchasing approval and record keeping process.Wrote up workflow diagrams on both current process and proposed new process and performed SWOT analysis on both.Met with finance stake holders and presented flow diagrams for both processes.Performed MOSCOW analysis with finance stakeholders for new purchasing and record keeping processes.Wrote up change control documentation and presented it to the university change control committee.Worked with IT to design functional requirements for the upgrades to financial and purchasing systems.Facilitated meeting between institute and university auditors and IT to a viable test design document.Wrote use cases for functionality, regression and security testing. |
