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Click here or scroll down to respond to this candidateCandidate's Name
Washington, DC PHONE NUMBER AVAILABLE EMAIL AVAILABLEI am a customer service professional seeking a Remote/Hybrid Customer Service role, using my excellent interpersonal and critical thinking skills to deliver exceptional service and initiative- taking customer resolution. I bring a pleasant personality to each interaction through my voice, active listening, and customer differentiation. Driven to implement efficient customer service processes, streamline customer support, and devise innovative solutions for customer inquiries, committed to driving customer satisfaction and bottom-line growth for my employer. Technical SkillsWindows Microsoft Office Slack Data EntryMeets SharePoint Dynamics 365 Salesforce/CRMProfessional ExperienceTalent Bridge/Amerisource Bergen June 23-December/23 Customer Service Representative Managing inbound and outbound calls, averaging between 50-60 calls per day, to assist patients, healthcare providers, and other stakeholders. Verifying patient-specific benefits for programs administered by contacting insurance companies. Asking relevant questions to ascertain the patients benefits accurately. Completing data entry tasks and filling out necessary forms to document patients' benefits coverage effectively. Ensuring timely and accurate communication with insurance companies to obtain relevant benefit information. Resolving any discrepancies or issues related to benefits coverage promptly and effectively. Collaborating with internal teams to streamline processes and improve customer experience. Efficiently managed data entry tasks, ensuring the timely and accurate information input into electronic databases. Maintaining thorough and organized records of all benefit verification activities. Adhering to company policies and procedures while performing duties related to benefits verification. Providing support and assistance to other team members to ensure smooth operations. Continuously updating knowledge of insurance regulations and industry trends to enhance service delivery. Upholding lofty standards of professionalism and confidentiality in handling sensitive patient information. Contributing to achieving departmental goals and objectives through initiative-taking teamwork and initiative.United Healthcare, Remote January/22-June/23Customer Service Representative/Care Navigator Answered inbound phone calls, emails, and faxes from healthcare providers, averaging between 50-60 daily calls. Providing provider's contact information for all patients of United Healthcare. Ensured resolution on the first interaction with each caller. Collected and gathered all necessary information for clinical review. Interacted with customers via inbound and outbound calls, data entry, emails, and other communication platforms. Consistently met or exceeded performance targets, receiving recognition for outstanding customer service and data accuracy. Provided exceptional customer service under the supervision of an operations Manager. Verified patient-specific benefits for programs administered by contacting insurance companies. Asked relevant questions to ascertain the patients benefits accurately. Completed data entry tasks and filled out necessary forms to document patients' benefits coverage effectively. Ensured timely and accurate communication with insurance companies to obtain relevant benefit information. Resolved any discrepancies or issues related to benefits coverage promptly and effectively. Collaborated with internal teams to streamline processes and improve the overall customer experience. Maintained thorough and organized records of all benefit verification activities. Adhered to company policies and procedures while performing duties related to benefits verification. Provided support and assistance to other team members as needed to ensure smooth operations.Cohere Health, Remote Feb /21-December/21Seasonal Call Center Representative Answered inbound phone calls, emails, and faxes from healthcare providers, managing an average of over fifty daily calls per day. Provided prompt resolution on the first interaction with the caller, ensuring high customer satisfaction. Collected and gathered all necessary information for clinical review, maintaining meticulous diligence. Cross-trained in various other positions within the company to enhance versatility and contribute to team efficiency. Interacted with customers via inbound calls, outbound calls, data entry, emails, and other communication platforms, ensuring comprehensive support. Phyllis Outlaw & Associates, Washington, DC January/17- July/17 Office Assistant Greeting clients and visitors and answering visitor inquiries. Answering and routing incoming calls on a multi-line telephone system. I conducted research for Ms. Outlaw as requested. Scheduled meetings and tasks as needed. Prepare legal documents, file, and maintain legal documents. EducationByte Back, Washington, DC 2021 Certification in IT Fundamentals (2018)American Hospitality Hotel and Lodging Educational Institute, Washington, DC 2019 Customer/Hospitality Guest Service Certification Emerson High School January 1996High school Diploma |
