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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Briargrove LaneApt Street Address
Dallas, Texas Street Address
PHONE NUMBER AVAILABLEorPHONE NUMBER AVAILABLEEMAIL AVAILABLESummaryI am proficient in the use of PC software for credit and collections records and processing. Over 25 years accounting experience. I continue to demonstrate expertise in training, supervising, and motivating co-workers and staff. I possess strong oral and written communication skills, strong-analytical and negotiating skills. I have the ability to organize and prioritize work to meet strict deadlines. Problem solving is priority one. I am an active learner that handles arising problems with a pragmatic mindset.Office Proficiency SystemsSAP R3, MS Word, MS Excel, MS Access, MS PowerPoint, MS Navision, AS400, Quicken, Paradox, Adobe Reader/Editor, Peachtree, PeopleSoft, QuickBooks, Lawson Report Writer, Oracle, MAS90, Exchequer A IP software, Cisco, Citrix, ServiceNow.IT Purchasing Agent RemoteBridgestone/Firestone June 2022 to November 2023Verified purchase requisitions by comparing items requested to the master list and recommends alternatives.Provided purchasing planning and control information by collecting, analyzing, and summarizing data and trends.Forwarded available inventory items by verifying stock and delivering schedules.Prepared purchase orders by verifying specifications and price, while obtaining recommendations from suppliers.Secured approval from requisitioning department.Managed purchases by forwarding orders to suppliers and monitoring and expediting orders.Verified receipt of items by comparing items received to items ordered; resolves shipment errors with suppliers.Authorized payment for purchases by forwarding receiving documentation.Maintained information accessible by sorting and filing documents utilizing Excel & Access softwareUpdated knowledge by participating in educational opportunities.Accomplished purchasing and organization mission by completing related results as needed.Negotiated contracts with vendors; as well as, researching potential vendors.American Express internal Expense Credit Reconciliation daily.Weekly American Express Expense Reconciliation payment, posting and reporting.Haevy Volume Imvoicein Billing CorrerectionCustomer Service Specialist RemoteContinuum Global February 2021 to June 2022Take ownership of the customers problem and be the single point of contact for all inquiries related to the troubleshooting procedure, the expected resolution time, and updates on the progress made.Follow a customer-first attitude and leave no stone unturned in giving customers the best possible experience. Once a support ticket is assigned to them, they need to research all possible ways to troubleshoot the problem and quickly come up with a solution.Make sure that the problem is being communicated to the right internal teams and that they take appropriate action to resolve it.Follow up with the customer, determine and verify that resolution succeeded and met customer expectations. Document the customers suggestions on potential improvements to enhance their experience.Document my knowledge in the form of help content or solution articles so that the same problems dont occur in the future.In addition, I am competent in the following areas:Competent technical knowledgeAbility to multi-taskAttention to detailAbility to honor deadlinesPurchasing Accountant/Accounts Payable IIVeolia Environmental Services October 2019 to March 2020Inspect contracts for accuracy and updatesOrganize and update purchase ordersRecommend ways to reduce costs and enhance revenueCalculate and proof 3rd party time sheetsPrepare documentation for external auditorsProcess outgoing payments in compliance with financial policies and proceduresPerform day to day financial transactions, including verifying, classifying, and recording accounts payable dataGenerate reports detailing accounts payables and accounts receivables statusUnderstand expense accounts and cost centersUnderstands compliance issues around accounts payable processes (W-9, sales tax, etc.)Bill data-entry, responding to vendor inquiries, reconciling vendor statements, and issuing payments and reconciling the accounts payable ledger to ensure that all bills and payments are accounted for and properly postedReviewed, coded and processed invoices for appropriate payment. Enter into SageVerified and investigated discrepancies by reconciling vendor accounts andmonthly vendor statements and coded GL ledgers for profit and loss reportsPrepared weekly check run in accordance with department policies andensured check amounts requiring two (2) signatures have invoices attachedCoded and tracked credit card purchases on AP accountsGenerated A/P Status Reports; as well as assists in the month end financial reporting as neededCSR Tier 1 Tech Support Agent RemoteC3CustomerContactChannels June 2019 to October 2019Professionally handle a high volume of incoming callsThoroughly and efficiently gather customer information, assess and fulfill customer needs and educate customers where applicable regarding products and servicesAbility to utilize and navigate multiple systems simultaneouslyBe dependable and meet all attendance requirementsResolve customer issues via one call resolution guidelines and/or escalated processMeet or exceed company and client performance metricsMaintain a balance between company policy and client benefit in decision makingContinuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customersResponsible for call disposition or compiling and documenting customer information as requiredAbility to accept and embrace changes within the current business environmentStaff AccountantGateway Tours January 2011 September 2018Responsible for A/R and processing online credit payments for Disney, Royal Caribbean, and Princess Cruise Line. Reconciling month end receivables. Reconcile the accounts payable ledger to ensure that all bills and payments are accounted for and properly postedVerify and investigate discrepancies, if any, by reconciling vendor accounts and monthly vendor statementsProcess outgoing client invoices in compliance with financial policies and proceduresPerform day to day financial transactions, including verifying, classifying, and recording accounts receivable dataFacilitate payment of invoices due by sending bill reminders and contacting clientsGenerate invoice and account statements while performing account reconciliationsVerified balances to general ledgerSummarized receivables by maintaining invoice accounts, coordinating monthly transfer to accounts receivable account, verifying totals and preparing reports i.e. A/R Aging.Resolve invalid or unauthorized deductions by following pending deductions proceduresStaff AccountantIndependent Distillers, USA, ltd - November 2004 to December 2010 Process A/R and A/P to include coding and entering vendor invoices Reconcile and process all expense reports and expense checks via online banking for world headquarters Month end Balance Sheets/ P&L reporting for the USA and Canadian office Track and maintain monthly mileage logs for company fleet contract with Chrysler Corp and maintained monthly office supply budgets for Can/US Third Party A/R for Import/Export duty and processing Marketing and Promotional items from us office via New Zealand Reconciled monthly freight carrier invoices for international products, raw materials, liquid inventory, currency conversions, etc. Reconciled monthly raw materials inventory for Canadian manufacturing plant and coordinated monthly ops/ financial reporting for Can/US to New Zealand Over 55% travel via US and Canadian office for monthly internal audits, A/R system conversion and training staffAssistant Credit ManagerMcKesson Health Solutions-August 2003 to January 2004Supervisor of team leader and credit/collection staff of eight, including direct interaction with A/R billing, invoicing, deductions and payment processing unitsWorked with the Director of Credit to develop and implement strategies for increasing collections of U.S. and customer accountsAssigned customer lines of credit within grant of authority approvalsResponsible for account collections and formulated and recommended policies and objectives to ensure effective management of assigned accountsPrepares management reports and managed customer deductionsas requiredMade recommendations on customer account write offs and additions to the bad debt reserveReviewed and released customer credit holdsEducationB.A. in Communications -University Houston @Clear Lake College in progressAssociate Business Administration Galveston Community College |
