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Click here or scroll down to respond to this candidateCandidate's Name
Blum, TX Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEBold ProfilePROFESSIONALSUMMARYAccomplished Service Manager with a proven track record at Nixon Medical Wear, enhancing customer satisfaction and streamlining service delivery. Expert in conflict resolution and team leadership, I significantly improved service efficiency and team performance. Skilled in customer service management and continuous improvement, my approach led to a notable increase in patronage and team productivity.SKILLS Positive Attitude Team Leadership Multitasking and Organization Problem-Solving Customer Service Critical Thinking Reliable and ResponsibleEmployee Training andDevelopment Customer Service Management Conflict ResolutionTeam Collaboration andLeadership Trustworthy and Honest Employee Relations KPI Monitoring Quality Assurance Workplace Safety Documentation And Reporting Crew Leadership Employee Supervision Outgoing and Energetic Service Scheduling New Employee HiringPolicy and ProcedureEnforcement Service Documentation Inventory Management Continuous Improvement Risk Management Coaching and Mentoring Service Delivery OptimizationWORK HISTORY SERVICE MANAGER 10/2015 to 08/2024Nixon Medical Wear Cleburne, TX Resolved customer complaints in professional and timely manner. Met with customers to discuss service needs and offer available solutions. Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.Hired, trained and supervised team of service staff members to meet business goals. Analyzed service reports to identify areas of improvement. Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use. Coordinated with other departments to maintain streamlined and productive workflow.FIELD SUPERVISOR 05/2005 to 03/2014Superior Energy Resources Floresville, TXMonitored employee performance for compliance with regulations and policies.Supervised field operations teams to complete projects within established timelines.Maintained accurate records of field activities, ensuring proper documentation was available for internal reviews and audits. Resolved customer complaints to maintain satisfaction and loyalty. Upheld company standards by enforcing strict adherence to policies and procedures during all field activities.Ensured quality control through meticulous inspections of job sites, identifying areas for improvement and implementing corrective actions.Collaborated closely with other Field Supervisors to share knowledge, expertise, and best practices in order to optimize overall performance.Facilitated collaboration between cross-functional teams to improve project outcomes and maintain a cohesive work environment. Investigated issues and developed effective solutions. Kept teams on task to complete milestones on time. Provided exceptional mentorship to junior staff members, fostering professional growth and development within the team.EDUCATION High Scool 06/1988Whitney High School, Whitney, TX |
