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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLEEMAIL AVAILABLEOBJECTIVEProfessional with experience in IT systems, networking and data administration. Develop best practices for the information technology department. Will offer reliable work and strong customer service skills.SUMMARY OF QUALIFICATIONS AND SKILLS:Excellent interpersonal, oral and written skillsProficient in Windows & Office systemsProficient in SharePoint and ExchangeProficient in VB Scripting and PowerShellNetworking configuration and maintenanceExcellent in imaging different PC modelsProficient in antiviruses protective systemsProficient in monitoring different systemsProficient in TCP/IP Internet, NetworkingHardware and software maintaining and troubleshootingProficient Active Directory configurationFootprint and School Dude ticketing systemFirewalls, DNS Configuration, DHCP ServerKnowledge of databases and system security and troubleshootingPrinters and mobile devices configurationProficient in backup and recovery processesKeyboard/transcription 55 wpmHardware installation and configurationExcellent troubleshooting techniquesStrong analytical skillsPROFESSIONAL EXPERIENCEIT Analyst 12/2018 PresentCTECS CT Tech High School SystemCommunicate with stakeholders to understand their requirementsDevelop and analyze functional specificationsDesign efficient IT systems to meet business and technology needsDevelop and implement server operating system enhancements such as updates that improve reliability and performance.Coordinate developers to build and implement technology solutionsIntegrate multiple systems and reconcile needs of different teamsProvide security, including risk management, vulnerability assessments, security assessments, strategy and program development, network architecture designs, or monitoring solutions.Troubleshoot network, Sever systems and Architecture issues.Provide end user support on desktop software and hardware.Troubleshoot Security Video System errors.Desktop support, building, configuring and installing Domain Controller Servers, and configuring and installing new computers with the goal of having all systems the same OS and updates.Ensure enforcement of IT security policies, principles, and practices for all production systems.Gather feedback from end users about system performancePlan and oversee projects (e.g. upgrades, hardware/software installations)Provide advice and technical trainingKeep abreast of technology trends and developmentsSystem Administrator 9/2016 12/2018Goodwin College East HartfordMaintain and keep systems security updated with the latest virus definitionsPerform administrative and monitoring duties on all systemsMaintain all systems and keep them updated, including workstations and serversPerform backups of workstations and servers in a daily basisTroubleshoot network, Sever systems and Architecture issues.Provided cybersecurity, including risk management, vulnerability assessments, security assessments, strategy and program development, network architecture designs, or monitoring solutions.Provide end user support on desktop software and hardware.Troubleshoot Security Video System errors.Desktop support, building, configuring and installing Domain Controller Servers, and configuring and installing new computers with the goal of having all systems the same OS and updates.Ensure enforcement of IT security policies, principles, and practices for all production systems.Configuration of Windows Active Directory and Group PolicyInstallation, configuration and administration of Exchange and SCCM systemsResolves and/or escalates issues in a timely fashionProficient in working with system images and updating software and driversProficient working with VMware vSphere and VM servers and ESXi hostsIT Specialist 6/2015 9/2016Goodwin College East Hartford, CTProvide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.Respond to queries either in person or over the phone.Write training manuals and train computer users.Maintain daily performance of computer systems.Respond to email messages for customers seeking help.Troubleshoot network, Sever systems and Architecture issues.Provide end user support on desktop software and hardware.Troubleshoot Security Video System errors.Ask questions to determine nature of problem. Proficient in working with system images and updating software and driversProficient working with VMware vSphere and VM servers and ESXi hostsWalk customer through problem-solving process.Install, modify, and repair computer hardware and software.Clean up computers.Run diagnostic programs to resolve problems.SERVICE DESK ANALYST (Part time) 9/2012 6/2017Board of Regent for Higher Education - Connecticut State Colleges and UniversitiesAssist local, offsite and college staff and students with computer related problems and inquiriesSupport incoming calls, e-mail, and service desk ticketsLogically analyses and clearly document problems and decide on the best course of actionAssist students, faculty and staff with technical support of applications, PCs and related technologyMaintain good manners and a friendly demeanor at all timesProvides tracking of these issues by using Footprint ticketing systemProvides assistance regarding printers malfunctions and mobile devices configurationsSERVICE DESK ANALYST 4/2015 6/2015System Solutions Glastonbury, CTProvided technical assistance to end users of the computer systemRegistered all the technical issues through a ticketing systemInstalled, maintained and troubleshooting all computer hardware and softwareProvides system maintenance by running updates and different antimalware softwareResolves different issues by using strong troubleshooting skillsProvides tracking of these issues by using Zendesk ticketing systemMonitors different MSP systems and participates in backups and recoveryWorked effectively in a stressful environment whilst maintaining personal calm and controlAnswered the technical questions of all end users, escalating them if requiredProvided a secure environment for the companys software operationsHELP DESK TECHNICIAN 2/2013 3/2015Case Partners Hartford, CTExcellent technical and troubleshooting skills in Windows and Office systems configurationConfiguring and troubleshooting different LAN and WAN connectivity issuesSupports incoming calls, e-mails, and service desk tickets per dayLogically analyses and clearly document problems and decide on the best course of actionAssists clients with technical support of applications, hardware- and software-basedAssistance for different issues, including Active Directory and other domain componentsBuilding and deploying different Windows systemsProvides system maintenance by running updates and different antimalware softwareResolves different issues by using strong troubleshooting skillsProvides tracking of these issues by using Zendesk ticketing systemMonitors different MSP systems and participates in backups and recovery processesProvides assistance regarding different SharePoint and Exchange issuesEDUCATIONB.S Degree in Engineering Technology (Network Technologies options), Expected Graduation 2018Charter Oak State College, New Britain, CT GPA 3.73/4.0A.S. Degree in Computer Information Science (Web Design Option), 2015Capital Community College, Hartford, CT GPA 3.69/4.0A.S. Degree in Computer Support Specialist (Hardware Option), 2014Capital Community College, Hartford, CT GPA 3.65/4.0A.S. Degree in Computer Information Science (Network Administrator Assistant Option) 2012Capital Community College, Hartford, CT GPA 3.75/4.0B.A. Degree in English Language and Literature (Translation & Interpretation), 2005University of Tirana, Faculty of Foreign Languages, Tirana, Albania GPA 3.33/4.0ACCOMPLISHMENTS ON BOOKS TRANSLATION(From English to Albanian)A leap of faith Author: Queen NoorCrescent & Eagle Author: George W. GawrychThe donkey on the sands Author: Enid BlytonThe Partner Author: John GrishamRule in Secrecy Author: Jim MarrsCaesar of Balkan Author: Peter LucasCodex Magica Author: Texe MarrsSummer in Alger Author: Albert CamusThe Amber Room Author: Steve BerryA & P (1961) Author: John UpdikeLottery Author: Shirley JacksonA Tell-Tale Heart Author: Edgar Allan PoeThe Storm Author: Kate ChopinDifferent materials from translation agenciesAWARDS AND HONORSHonor Certification given by Epsilon Pi Tau for Professions in TechnologyMember of Deans List on several semesters in collegeCERTIFICATIONS AND LICENSESCCNA 640-802 Exam Certification obtained on August 16th, 2013CompTIA 220-801 &220-802 Exam Certification obtained on January 16th, 2014MSCA and MSCE Windows Server 2012 Exam Certification obtained on March 2015MSCE Microsoft Exchange Server 2016 Exam Certification obtain on August 2018LANGUAGESEnglish ProficientAlbanian NativeItalian Read and WriteFrench Read and WriteREFERENCES1.Jose RomeroIT Manager Department of Transportation, ConnecticutEMAIL AVAILABLEPHONE NUMBER AVAILABLE2.Angelo DeCarloIT Supervisor Board of Regents, ConnecticutState Universities and Community CollegesEMAIL AVAILABLEPHONE NUMBER AVAILABLE3.Randy SwansonSupervisor Goodwin College, East Hartford, ConnecticutEMAIL AVAILABLEPHONE NUMBER AVAILABLE/pre> |
