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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE Midway Park, NCSUMMARYSeasoned professional with 19 years of experience in customer service and administrative roles, seeking a Remote CSR position. Skilled in telecommunication, scheduling, and resolving customer inquiries as demonstrated in AMEX specialist role. Proficient in ensuring HIPAA compliance and coordinating educational programs for healthcare professionals.WORK EXPERIENCECharles Walker Maintenance NYC, NYExecutive Assistance Oct 2013 - Present Manage all office functions critical to the operation of a maintenance and renovation firm, including efficient telecommunications and scheduling. Coordinate the ordering of supplies and building materials, ensuring timely procurement for project continuity. Handle administrative tasks such as permit applications and payroll processing to maintain compliance and operational efficiency.Cobra Maintenance LTD Bronx, NYExecutive Assistance Dec 2009 - Oct 2013 Managed telecommunication and scheduling, effectively coordinating estimate sessions for maintenance and renovation projects. Streamlined supply chain operations by ordering materials and equipment essential for business operations. Handled administrative duties including permit applications and payroll processing to support organizational efficiency.PRC Jacksonville, NCAMEX Customer Specialist/Membership Rewards Program Jul 2008 - Dec 2009 Addressed customer inquiries and resolved issues efficiently, ensuring high levels of satisfaction by providing expert knowledge on products and services. Coordinated with internal departments to escalate unresolved customer grievances, facilitating timely and effective resolutions.Inclinix Wilmington, NCMedical Marketing Associate Jun 2007 - Jul 2008 Conducted patient screenings for clinical research studies, maintaining strict adherence to HIPAA compliance protocols. Monitored and updated patient participation status in ongoing medical studies, ensuring accurate tracking of involvement.Blitz Research & Development Wilmington, NCProfessional Scheduling Coordinator Jun 2005 - Apr 2008 Coordinated educational medical programs for healthcare professionals, ensuring compliance with licensing requirements. Facilitated ongoing training opportunities for Physicians, Physician Assistants, and Nurse Practitioners to support their professional development.EDUCATIONE. A. Laney High School Wilmington, NCHigh School Diploma 1990 |
