| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidate PROFESSIONAL SUMMARYTechnology-oriented and data driven graduate with a Bachelor s degree in Biopsychology. Strong background in statistical analysis, data visualization, and problem-solving. Proficient in extracting insights from complex datasets to drive informed business decisions. Highly motivated individual with excellent business and analytical skills. Expertise in system administration, security, troubleshooting, and performance optimization. Seeking a challenging position where I can contribute my experience and knowledge to a growing company.TECHNICAL SKILLSPower BI, Microsoft Excel, Microsoft Power Point, Microsoft Word, Troubleshooting, Technical Support, Customer Service, Team Collaboration, Data Visualization, Statistical Analysis, Problem Solving, Critical Thinking, Computer Hardware, Networking,
SPECIALIZED TRAINING/PROFESSIONAL DEVELOPMENTIT Support Professional CertificationGoogle, New York, NY | Jan. 2024 June 2024 Provide technical support to employees regarding hardware, software, and network issues, ensuring minimal downtime and optimal productivity. Troubleshoot and resolve hardware and software problems for desktops, laptops, printers, and mobile devices. Install, configure, and maintain operating systems and software applications, including Microsoft Office Suite, antivirus programs, and proprietary software. Manage user accounts and permissions, including Active Directory and Office 365 administration. Collaborate with cross-functional teams to implement IT projects, upgrades, and system migrations. Conduct regular maintenance tasks such as system updates, patches, and backups to ensure system reliability and security. Document support activities, solutions, and procedures to create knowledge base articles and improve service efficiency.Additional trainingIP coaching, New York, NY | Jan. 2023 July 2023 Worked with different distros of Linux such as (RHEL, CentOS, and Ubuntu) Set up and administer users and group accounts, setting permissions, web servers, file servers, firewalls, and directory services with the ability to diagnose basic Apache issues. Monitored server and application performance and provision using different stat commands which include vmstat, iostat, top, and sar. Work with different network protocols such as DHCP, DNS, TCP, UDP, and PING Troubleshooting network issues with tcpdump, traceroute, and netstat to maintain continuous connectivity between servers and better manage network resources. Manage different services on RHEL systems which include DNS, DHCP, FTP, TFTP Troubleshoot OS with system process tools such as top, ps ef, vmstat, renice and kill. Going through log files for different services, web servers, and applications Handling LVM-related tasks such as creating, extending, reducing, and administering of Logical Volume Manager in an RHEL environment Manage and troubleshoot web servers including Apache, Nginx, Tomcat Used NGINX as an Open source web server, reverse proxy server for (SMTP), load balancer for (HTTP, tcp, udp), caching, and more. Worked with setting up DNS server-specific records such as forward and reverse zones. Used different monitoring services such as Nagios and Splunk to monitor our infrastructure. Worked with different layers of the OSI Model such as troubleshooting the network layer. Install, configure, and manage LAMP (Linux, Apache, MySql, PHP) stacks Experience in writing shell scripts to automate administrative tasks and using CronWORK EXPERIENCEBehavioral Health WorkerRWJBarnabas Health, JCMC | June. 2024 Present Conduct individual and group therapy sessions for clients with diverse mental health needs, including depression, anxiety disorders, bipolar disorder, and schizophrenia. Develop and implement personalized treatment plans utilizing evidence-based practices and client-centered approaches. Collaborate with psychiatrists, nurses, and social workers to coordinate comprehensive care and treatment goals for clients. Perform crisis assessments and provide crisis intervention services to clients experiencing acute psychiatric distress. Advocate for clients' rights and facilitate access to community resources and support services. Develop and implement evaluation methodologies and metrics to assess the impact of behavioral health interventions. Collaborate with multidisciplinary teams to design evidence-based strategies for improving behavioral health services.ManagerStarbucks, Manhattan, NY | Aug. 2019 Jan. 2024 Supervised a team of 25 employees, providing guidance, training, and support to maximize productivity and ensure exceptional customer service. Implemented new employee training programs, leading to improved onboarding and decreased training time for new hires. Resolved customer complaints and issues promptly, enhancing customer satisfaction and loyalty. Conducted performance evaluations and provided constructive feedback, contributing to the professional development of team members. Analyzed data in real-time to ensure retail store metrics were met. Piloted creation of report to identify and decrease company costs and errors. Provided leadership insight to retail metrics using series of reports in Excel. Led a cross-functional team in implementing a new inventory management system, resulting in a 20% reduction in excess inventory and a 15% increase in inventory turnover. Identified common problems and develop more efficient ways to produce reports Collaborate with cross-functional teams to define project requirements, objectives, and success criteria. Present findings and recommendations to senior management and key stakeholders in clear and concise reports and presentations. Continuously evaluate and improve analytical processes and methodologies to enhance efficiency and effectiveness.EDUCATIONBachelor s, BiopsychologyRutgers, The State University of New JerseyNewark, NJAssociates, Liberal ArtsHudson County Community CollegeJersey City, NJ |
