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Click here or scroll down to respond to this candidate Dear Hiring Manager,
In today&#Street Address ;s customer service oriented society, timely, friendly, proactive service is sought to
enhance future business growth. Customer loyalty is always impacted when you employ the
right service professional to represent you when assisting your valued customers.
My long term experience in the service industry has taught me how to meet and exceed each
customer's expectations with service that sells! I have assisted all types of customers in all types
of settings. I realize that acquiring and maintaining loyal repeat business as well as spreading
the word of your business through these loyal patrons is of the utmost importance in every
company. Positioning a company for better exposure and greater marketability is a task that I
have performed with success many times.
I am reentering the work force after being on disability for 12 years. I am still disabled but I
would like to work part time due to economic restraints. I have been working from home for
the past 2 years for my online store.
It would be a pleasure to interview with you and I look forward to hearing from you soon.
Sincerely,
Candidate's Name
Candidate's Name
7809 FM 2727
Terrell, Tx 75161
EMAIL AVAILABLE
Home Phone: PHONE NUMBER AVAILABLE
OBJECTIVE:
To bring to your organization enthusiasm, dedication, responsibility, and
good work ethic, combined with a desire to utilize my skills obtained
through experience in the following areas:
HIGHLIGHTED SKILLS:
Microsoft Office 2023;
Outlook, PowerPoint
Word, Excel, Publisher
Quick-Books
Pay Per Click, SEO
45wpm
Keynote
ilog
idesk
Mac or PC
Empathy Training
PROFESSIONAL EXPERIENCE:
12/2021 to Present, Etsy Store Owner -
Provide sales and customer service support to customers. Advertising and
accounting work as needed, research keywords, ship items, handle customer
disputes.
08/17/2009 to 11/2012, Bank Of America
Small Business Sales and Service, - Tampa Fl
Handle complex or escalated calls from customers or internal partners providing
seamless delivery of sales fulfillment, service and administrative requests by
answering calls directed to the Small Business call center. Perform account-related
transactions such as opening new accounts, completing the account set-up process,
performing account maintenance and completing wire transfers. Focus on educating
customers while cross-selling or up-selling financial products. Solve problems and
investigate/resolve a wide variety of issues and requests that include gathering
additional information, setting expectations and working with other support
organizations to fulfill the request. Strong resource for my teammates in reguards to
online banking technical support in particular, providing solutions to resolve issues on
a daliy basis. Highest CEWS score on the team for the month of May 2010 at 9.4
10/2008 - 01/2009, Apple - Addison Tx
iPhone and iPod Touch Tech Support/ Customer Care
Analyze problem, then drive call to resolution.
Diagnose and provide a path to resolving inquiries related to all aspects of the product,
including hardware, software, networking, and interactions with the host computer OS
and applications.
Accurately log all interactions via Apples Contact Management System.
Achieve call center metrics including average handle time and customer availability as
well as schedule adherence and accuracy.
Recognize and adjust my approach to all levels of customer experience.
Educate customers on support options, and the steps being taken to resolve their issue.
Communicate positively with team members, customers, and other partners. I am in
the Top 10% for Customer Satisfaction.
6/2007 - 9/2008, The Jewelry Channel - Austin, TX
Team Lead/ Call Center Manager
Follow call center polices and procedures to ensure consistent customer
satisfaction. Receive calls from prospective or existing customers as needed for
maintaining adequate service levels. Perform outbound calls as required,
including escalated customer issues, incomplete and failed authorization orders.
Handle non-routine situations that may require immediate adaptation of
response or extensive research. Maintain positive relationship with customer,
create spacial orders. Assist with training new agents, also on-going training
for current agents.Attend daily, weekly and monthly department,
inter-department and company meetings. Participate in focus groups or other
training sessions in order to improve quality of the operation, team and/or
self.Cover for the call center supervisor ( including coverage required under
short notice for manager's emergency unscheduled time off ) when the manager
is off the floor and when the manager has scheduled time off. Duties while
covering for the call center supervisor include: maintain adequate floor and
queue coverage through utilization of software applications. Monitor and report
agent punctuality at beginning of shift, to and from breaks and lunches, create
motivational strategies to drive quality performance, provide on-going
leadership and coaching to all team members.Act as liason between producer
and call center sending messages from customers to TJC host via MSN
Messanger, inform production of other information in Messenger in order to
increase sales. Other duties as needed including scheduling shows, invantory
management, quality control, picking and packing jewelry, auditing invantory,
product research.
5/2006 - 11/2006 Profit Fuel Austin, Texas
Receptionist/Account Manager/Customer Service
Receptionist - greet visitors, sign for packages and give notification to recipient,
filing, faxing, clean and prepare conference room.
Account Manager - create, support and maintain on-line advertisement accounts
for Real Estate Agents. Send follow up emails (Outlook), make follow up calls, build
long lasting relationships with clients, review ad material and give suggestions,
troubleshoot problems (either technical or functional) provide customer service, help
Realtors get the most out of their ad and Internet presence, resell Realtors who were
receiving low ROL, prepare spreadsheets, calculate numbers to estimate an> ROL,
data entry (Word and Excel), quality control for sales calls, confirmation call after sale
to confirm contract terms, billing and listing info.
4/2005 05/2006 Growing Family Austin, Texas
Customer Service/Sales
Photographer for newborn babies at North Austin Medical Center, Round Rock
Medical Center, and St. David s Medical Center - customer service, sales, data
entry, inventory management.
04/2003 - 9/2004 La Colina - Santa Barbara, CA
Assistant Manager - Apartments
General accounting/bookkeeping using Quick-Books, property
marketing/advertising, revising, approving and composing lease contracts,
collecting rent, deposits and application fees: tabulating, documenting and
depositing monies, approving and composing resident
newsletter/notices/collection letters. Ordering office and property supplies as
need from a variety of sources, maintaining vendor relations/find new vendors
for different projects. Creating monthly rent roll, preparation of spreadsheets as
well as a monthly-itemized account of expenditures, weekly, monthly and
yearly production/income/budget reports. Conducting weekly work safety
meetings/progress/team meeting, hiring office and maintenance personnel.
.
References Available Upon Request
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