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Click here or scroll down to respond to this candidateCandidate's Name EMAIL AVAILABLEChicago IllinoisPHONE NUMBER AVAILABLELINKEDIN LINK AVAILABLEProfessional SummaryA self-motivated and highly personable Certified Scrum Master, with over 20 years of experience in IT, capable of executing and delivering results in challenging, fast-paced work environment. Proficient at developing and nurturing relationships with coworkers, customers, and staff at all levels. Detail oriented and analytical professional who takes pride in creating solutions for either technical or non-technical personnel. Frequently recognized for outstanding performance and possess the ability to rapidly master new systems, processes and equipment. I am also fluent in Spanish.Technical SkillsSoftware: MS Office 365 (Visio, Word, Excel, Project, and PowerPoint), Nlyte, Maximo, JIRA, Big Board, BMC Remedy, Clarity, ServiceNow and Smartsheet.Project Methodologies: Agile, Kanban, Scrum and WaterfallProfessional ExperienceCompass Group, Charlotte, North Carolina March 2024-PresentProject ManagerPlanning and defining project scope, goals, and deliverables.Creating project schedules and timeline.Assign tasks and responsibilities to team members.Monitoring project progress and ensuring deadlines are met.Managing projects budgets and resources.Facilitating effective communication and collaboration within the project teamIdentifying and mitigating risks and issues that may arise during project.Tracking and reporting project status to stakeholdersEnsuring project quality and delivering successful outcomes.Review & understand statement of works and project contract to determine time to deliver, allotment of available and required internal and/or third-party resources to various phases of project (people and dollars).Responsible for coordinating all activities associated with the timely, accurate, and on-budget completion of the project, according to established project management procedures using MS Project on SharePoint and project workbook.LaSalle Network/Northwestern University, Evanston, IL March 2023 July 2023Project ManagerReview & understand statement of works and project contract to determine time to deliver, allotment of available and required internal and/or third-party resources to various phases of project (people and dollars).Responsible for coordinating all activities associated with the timely, accurate, and on-budget completion of the project, according to established project management procedures using MS Project on SharePoint and project workbook.Responsible for leading a Project Kickoff meeting among technical engineers, Customer resources, Technical Support mgmt., Third Party resources (as needed)Responsible for effective communication with customer including change orders and delivery, on-site visits (as needed).Provide regular updates to Sr. Project manager including standard project review meetings, Engage Finance/accounting and purchasing department personnel as needed for capex purchases and/or equipment.Review project status weekly to keep it on schedule financially, identify problem areas, and spearhead resolution.Ensure that any scope, schedule, cost or change of terms are handled in accordance with the stated change order procedures.Retain responsibility for resolving all project related issues.Have worked in Agile and Waterfall methodologies.CVS Health, Buffalo Grove, IL April 2022 -March 2023Project ManagerExperience with both Agile and Waterfall methodologies.Experience working on multiple projects at a time.Build detail activity plans for development and release of the deliverables and align with the Regional Implementation Lead directions, execute activities, and ensure deadlines are met.Responsible for end-to-end project delivery, resourcing, and profit center management.Drive organizational change taking full account of obstacles, opposition, and differing stakeholder priorities. Acts as a champion for business process changes; act behind the scenes to craft solutions for business problems related or tangential to the project.Able to work effectively and efficiently toward goals in a complex, diverse environment with multiple and changing demands.Contributed and participated in upgrade of STD WAN Infrastructure for CVS and all its affiliates. Ordered IPs, with network engineers, I also submitted new cable/fiber cabling. I also submitted change management requests which I represented for IT Groups.I was lead PM for Dell AVAMAR upgrades and buildout at CVS and all affiliates.Pro-active in developing and implementing solutions that significantly mitigate risk.Demonstrate Critical Thinking & Problem-Solving skills.Demonstrates collaboration skills and techniques which appropriately define alternate solutions; resolve conflicts; and create lasting, productive partnerships with clients.Projects a credible lead image when strategically communicating and planning for change.Fosters a productive relationship with executive level sponsors.Communicates effectively with multiple multi-geographical, multi-functional groups.Demonstrated inter-personal skills, conflict resolution, and negotiating skills.Ensures open communication across project team members.Leidos/Department of Veterans Affairs, Hines, IL April 2021 April 2022Project Manager/Data Center EngineerConducted all aspects project initiation, planning, execution, and closeout per industry standards.Maintain a collaborative environment with key stakeholders(s).Participate in the development of project standards, procedures, and quality objectives.Communicate assigned responsibilities to project members for developing artifacts and performing project activities.Review project management activities with VA Management on a periodic basis.Review project-planning activities with the Project Team on a periodic and event-driven basis.Produce high quality technical documents (technical writing skills).Conduct formal project reviews with project sponsor at project completion and review all project products to confirm acceptance and satisfaction.Conduct reviews with the Program Manager on a periodic basis.Keep the Program Manager, Customer, and project team informed of the status of the project.Develop and maintain detailed project plans, and Work Breakdown Structure (WBS) of the tasks required to execute the project.Assisted with the decommissioning of all end-of-life equipment in Data Center.AIM Specialty Health, Deerfield, IL October 2020 April 2021Project Manager/Office Manager/ IT CoordinatorInstituting protocols for the use of IT across departments and projectAct as link between end users and higher-level supportProvide technical support or train for systems and network.Collaborate with other professionals to maintain standards and functionality.Coordinate with staff work from home initiative.Assist in budgeting of IT expenses, including the purchase of new equipment and software when necessary.Saint Catherine Hospital, East Chicago, INBusiness AnalystJanuary 2020 March 2020Worked with various stakeholders in Waterfall environment.Created Business Analyst job description.Held initial discovery meetings.Reviewed project requirements from Quick BaseCreated Business justification document.Created activation document.Updated PMO SharePointWorked with Director of PMO to present projects to be presented to CEO council.Creating a detailed business analysis, outlining problems, opportunities, and solutions for a businessDefining business requirements and reporting them back to stakeholdersAIM Specialty Health, Deerfield, ILInfrastructure Project ManagerMay 2015 September 2019Responsible for over 15+ active technical infrastructure projects throughout all phases of implementation.Lead a team of 20 associates across multiple locations in Illinois and California offices:New office floor buildouts of newly acquired office space.Network site refreshes at four different locations.Data center upgradesSAN Storage migrations.Migrations of network shares and network drivesApplied Waterfall management methodologies, tools, techniques, and best practices to help AIM meet its strategic goals.Acted as a single point of contact between vendors and AIM for IT projects.Oversee at a high level and kept track of a portfolio of 50-60 smaller scale projects within Network, Server, Storage and Desktop Support Teams.Upgraded VMware Infrastructure from 5.5 to 6.5 using Agile/Scrum principles.Managed Work @ Home infrastructure setting up to 650 used to be trained on remote environments.Set up of testing environments.Managed relationships with 3rd party vendorsRepresented IT department in all change management issues.Ran daily Scrum/Agile meetings with IT staff members.Apex Corporation/Capital One, Volo, ILProject Manager/Data Center EngineerJuly 2014 May 2015Participated in daily Scrum/Kanban meetings for upcoming projects.Contributes to data center standards development and enforcement.Build out of Data Center facilities and interacted with the line of business for rack and stack of their equipment.Acts as team lead for escalation of issues.Contributes to operational improvements in performance.Coordinates activities with customer IT and user departments to ensure the integrity of the environments.United Airlines, Elk Grove, ILApplication Server Support AnalystMarch 2014 July 2014Perform system administration tasks for Solaris, Linux, HP-UX, AIX, and all Windows environments.Provided day to day operational support using HP monitoring tools; OpenView, Business ServiceManagement (BSM) and SiteScope.Proactively monitoring system resources and services.Recycling systems and or services to restore functionality. All incidents were assessed, triaged or escalated to provide swift resolution and in accordance with United's SLAs.Provide support for monthly patching of Windows environment using HP Server Automation tool (HPSA)Bank of America, Chicago, ILData Center Manager/Data Center EngineerApril 1998 February 2014Worked with Senior Management and other lines of business on various projects.Managed the day-to-day activities of data center, server placements and all infra-structure and hardware associated with the Data Center.Created Best Practice Training procedures for all incoming hardware installs.Worked hand in hand with various lines of businesses to determine their needs.and requirements for data center. Perform Level 1 remote hands-on assistance for clients on their equipment.Familiarity with Data Center power, cooling, cabling, as well as other Infrastructure issuesEnsured the work was completed in accordance with the regulations of data protection.Education and CertificationsDeVry Institute of Technology Chicago, IllinoisAssociates of Applied Science Degree in Electronics February 1995Certified Scrum Master June 2020Project Management Professional (PMP) April 2024 |
