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EMAIL AVAILABLE Minneapolis, MN LINKEDIN LINK AVAILABLE 980-866-3213 Business Operations Training & Development Customer Success Energetic and highly motivated team leader, operations supervisor, and project manager offering more than 10 years of experience in customer success, employee supervision, and retail operations management. Dependable, versatile, friendly and personable with great business acumen demonstrated by going above and beyond expectations. Known as a caring and intuitive people person with a proactive and positive attitude who provides top-quality services while maintaining a professional demeanor. Expertise in staff management, mentoring and training. Highly flexible, honest, and punctual with the ability to stay calm and focused during stressful situations. Pay attention to details, learn quickly, use critical thinking skills, and communicate effectively. KEY EXPERTISEOperational OversightInterpersonal CommunicationsBusiness AdministrationWholesale Buying/SellingMarket Analysis/Product ProcurementTeam Leadership & Sales ManagementTraining, Coaching & DevelopmentDiversity, Equity & Inclusion (DEI)Marketing & PromotionsVendor RelationshipsCompliance & SafetyInventory ManagementTechnology savvy and proficient with MS Windows operating systems and applications including Word, Excel, and Outlook, as well as Lightspeed for Retail software, Point of Sale (POS) systems, computer networking, video production/editing, and social media management. RECENT PROFESSIONAL EXPERIENCED.B. Graphics, Minneapolis, MN Sept 2021 to June 2024 Store Manager / Buyer - Played a pivotal role in oversight of daily operations, maintaining a well-stocked inventory, and driving sales growth. Managed the procurement of products, vendor relationships, and wholesale buying and selling. Hired, trained, and supervised 10 employees while implementing and enforcing company, state, and local laws, policies, and procedures.Evaluated new products, managed, monitored, and maintained inventory, sourced new products, placed and received orders. Sold dead stock, handled stock input and pricing using the Lightspeed for Retail application, managed wholesale buying and selling activities. Priced, packaged, and displayed products such as pipes, water pipes, delta products, and tobacco.Recruited, hired, trained, and supervised staff. Scheduled shifts, conducted performance reviews, provided feedback, managed payroll, and conducted weekly cash deposits. Demonstrated strong leadership skills using excellent communication abilities and an understanding of market trends and product sourcing with management.Established sales goals, monitored sales performance, analyzed sales data, developed and implemented sales strategies to increase revenue, and generated reports for management. Researched market trends and customer preferences, identified new product opportunities, made recommendations, and kept updated with industry developments/competitor activities.Built and maintained customer relationships, provided excellent customer service by immediately addressing customer inquiries and complaints, ensured customer satisfaction, and fostered a positive shopping experience. Maintained cleanliness, compliance, and organization of the shop to allow a safe working environment for staff and customers.Sourced and purchased products, negotiated with suppliers for the best prices and terms, maintained inventory levels and managed stock. Built and maintained relationships with suppliers and vendors, ensuring timely delivery of products, resolving any supply issues, evaluating vendor performance, and adjusting as needed.Planned and executed marketing campaigns and promotions, managed social media presence and other marketing channels, and collaborated with the marketing team to enhance brand visibility. Conducted regular inventory audits, managed stock levels, and ensured optimal inventory turnover by implementing inventory control measures to minimize losses. EARLY CAREERComprehensive Auto Repair, Minneapolis, MN Self-Employed Automotive Technician May 2016 to August 2021Minnesota Continuing Legal Education, Minneapolis, MN Audio Visual Technician March 2014 to April 2016Bite Squad, Minneapolis, MN Delivery Driver June 2012 to April 2014UNICOR-Forrest City, AR Certified Forklift Operator Jan 2009 to Jan 2011 PROFESSIONAL DEVELOPMENTEast Arkansas Community College, Forrest City, ARTech Certificate in Electronics and Tech Certificate in Windows Office Suite (MS Office Specialist) LinkedIn Assessments: Proficiency in Customer Focus and Orientation, Supervisory Skills, Attention to Detail, Management and Leadership Skills, and Forklift Safety. |