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Click here or scroll down to respond to this candidateCandidate's Name
Denver, COPHONE NUMBER AVAILABLEEMAIL AVAILABLEPerformance driven customer service professional with 15+ years of experience in call-center and field support. Known for providing quality service and resolving customer needs while maintaining a high level of professionalism, patience, and efficiency to minimize customer dissatisfaction and to increase customer loyalty. Specializing in providing excellent customer service and educating customers in the fields of Information Technology, Technical Assistance, and Financial Services and Products.SkillsCommunicationPatienceConflict ResolutionTrainingTime ManagementAccount ManagementTroubleshootingCompTIA A+Hardware InventoryProduct Life CycleExperienceMARCH 2023 JUNE 2023Customer Service Representative/ TransdevResponsible for assisting eligible customers of the Access-a-Ride program with scheduling transportation reservations by accurately obtaining their information and entering it into the reservation systemAnswered 30+ inbound phone calls per shift, assisting customers with scheduling reservations, resolving queries, providing detailed information on services offered, and directing customers as neededExpertly managed reservation system and RouteMatch system simultaneously to accommodate trips as needed to ensure a seamless experience for customersProvided excellent customer service by remaining calm under pressure, being courteous and kind, and resolving customer matters within a timely mannerJUNE 2010 SEPTEMBER 2021IT Field Support Technician/ A3 Solutions, Inc.Utilized CompTIA A+ certified technician experience to provide extensive hands-on support with company hardware and system installations, troubleshooting, configurations, and optimizing computer systems and networksAssigned to various commercial business projects throughout the state of Colorado, each averaging one month in length, assisting small and large businesses with maintenance and repairs of desktops, laptops, monitors, phones, and modemsPerformed on-site services including workstation maintenance and troubleshooting, systems and network installation, end-user application support, file servers, and application serversSet up equipment for employee use, ensuring proper installation of cables, operating systems, or appropriate software upon completionDocumented and trained users on new technology and systems by answering questions and providing one-on-one supportMARCH 2005 JULY 2006529 Educational Savings Representative/ TIAAProvided inbound callers with information regarding college savings account options answering questions by communicating TIAA financial plan details and providing further explanation when necessaryAssisted existing participants and account holders with a variety of services including executing transactions and service requests on their behalf, account resolutions, and plan informationMaintained records of all participant interactions, including inquiries, complaints, actions taken, etc., as well as banking service transactions performedCollaborated with financial advisors and consultants to provide exceptional customer service to plan participantsJUNE 1999 JANUARY 2001Investor Services/ Janus FundsProvided superior customer service to shareholders and prospective investors of institutional retirement plans via phoneAssisted plan participants with securities transactions such as trades, contributions, distributions, and transfers while adhering to strict Federal, IRS, and FINRA regulationsEducated plan participants around options for retirement plans, investments,insurance products, income flexibility, and overall financial issuesTrained and obtained Series 6 63 and 7 licenses, utilizing this knowledge to provide accurate information and education for participantsEducation & CertificationsComputer Technician IA+ / Arapahoe Community CollegeComputer Technician IIA+ / Arapahoe Community CollegePsychology & Political Science, B.A./ University of Denver |
