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SUMMARYWith Street Address  years of proven success in fast-paced environments, adept in data entry andprecise claims processing within stringent timelines. Seeking a long-term role to leverage communication and leadership skills for mutual success with a distinguished company.EXPERIENCEFedEx - Senior Claims Specialist01/2016 - 01/2021FedEx - Escalations Specialist01/2010 - 01/2016FedEx - Package Handler01/2002 - 01/2006CONTACTEMAIL AVAILABLEPHONE NUMBER AVAILABLEDallas, TX 75249SKILLSEDUCATIONAssociate's Degree in BusinessManagementTarrant County College District2004Tiameka WilliamsOversaw 50-70 claims weekly, conducting in-depth research and documentation, ensuring compliance with industry standardsApplied data entry and research while handling cargo claims made against or on behalf of the corporation and/or shipment recoveryCultivated and oversaw relationships with third-party entities, insurers, legal counsel, and relevant stakeholdersAnalyzed loss and damaged claims, identifying inaccuracies and proactively informing managementContributed to departmental projects, aiding in the implementation of new processes and workflowsDelivered third-level support, through various channels, resolving complex inquiries, leading to a 25% decrease in escalated casesAnalyzed customer escalation data, devising strategies that reduced resolution time and enhanced overall efficiencyInvestigated missing packages, identifying and documenting scanning failure causes, resulting in an increase in successful deliveriesCollaborated with field operations, supplying critical information for challenging claims, contributing to faster resolutionAcknowledged for consistent high-quality work and played a key role in training and developing new team members Settlement Determinations Documentation Review Claims Management Data Entry and 10 Key Attention to Detail Data AnalysisDocumentation and Record-Keeping Software Proficiency Organizational Skills MS Office Suite Time Management Adaptability Risk Management CRM and Salesforce Data SecurityEmphasized efficient workflow strategies to maximize the number of packages processed and dispatched for same-day deliveryConfirmed addresses through outbound calls, performing data entry for accurate record updates in multiple systemsRelocated merchandise to the appropriate bins for sorting, using a digital database to keep records of units and stock movedMaintained a zero-incident safety record over a period of 12 months while handling diverse packages, including hazardous materialsCompleted 40+ hours of safety training annually and consistently implemented safety guidelines to handle packages