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Professional SummaryResults-driven Program Analyst with over 10 years of diverse experience in manual and automated testing, program management, and federal government consulting. Adept at overseeing IT and non-IT programs, facilitating CPIC processes, and analyzing program data to support strategic decision-making. Strong analytical skills with a proven track record in program oversight, portfolio management, and capital planning. Effective communicator with a robust ability to collaborate with cross-functional teams and stakeholders. Active DHS/CBP clearance holder with extensive experience in Agile methodologies and a background in both technical and business analysis.Professional ExperienceQuality AnalystWhole Point Systems (ICF)
March 2022 Present Act as a CPIC Subject Matter Expert (SME) for Program Managers and PMOs, offering expert guidance on capital planning, investment control, and program management processes. Review and provide feedback on program data and documentation, ensuring compliance with federal regulations and OMB guidelines. Analyze OMB and agency monthly reports, including the IT Dashboard, to support portfolio management and strategic planning initiatives. Facilitate portfolio reviews and program assessments, working with stakeholders to identify risks, opportunities, and actionable improvements. Collect, analyze, and present program data to senior management, including the Chief Information Officer, for strategic decision-making. Conduct in-depth analysis of Technology Business Management (TBM) data to inform program evaluations and investment decisions. Manage data analytics for program portfolios, supporting ad hoc requests and delivering insights for executive-level decision-making. Collaborate with cross-functional teams to ensure alignment with program goals and federal requirements.Key Achievements: Spearheaded a comprehensive review of NCWDMS, resulting in a 15% improvement in reporting accuracy Developed a robust framework for portfolio assessment that streamlined review processes and reduced review times by 25%. Facilitated 3 portfolio reviews and program assessments, leading to risk mitigations.QA Analyst Test LeadNREMT
October 2018 February 2022 Led requirements gathering, test planning, and execution for Salesforce products and various web and mobile applications. Conducted API testing for SAP projects, including smoke, regression, and UAT testing, while also managing sprints and test automation efforts. Implemented Agile test practices and frameworks, including acceptance test automation using Cucumber and BDD methodologies. Developed and maintained test automation scripts, utilizing tools such as Selenium, Postman, and Rest Assured for effective testing of applications.Key Achievements: Successfully established Agile test practices and acceptance test automation processes, enhancing the efficiency of CRM and Marketing project. Designed and implemented a reusable test framework for eCommerce projects, improving test automation and coverage.QA AnalystPearson
October 2016 October 2018 Designed test scenarios, created test cases, and performed functional and regression testing for web and mobile applications. Conducted manual API testing and automated testing for web services using Postman, SOAPUI, and Rest Assured. Participated in Agile sprint planning, daily standups, and retrospectives, ensuring alignment with project goals and deliverables.Key Achievements: Automated test scripts for Kentico CMS and BI projects, significantly improving test efficiency and coverage. Enhanced accessibility testing practices, ensuring compliance with WCAG AA standards.QA AnalystTeksystems
March 2015 October 2016 Developed and executed test cases for web applications, including IVR and utility client projects, using Selenium Grid and SOAPUI. Participated in Agile ceremonies including sprint planning and retrospectives, contributing to team effectiveness and project success.Key Achievements: Created automated test cases for IVR and web outage applications, leading to improved testing coverage and defect identification.Quality Testing AnalystSedgwick CMS
May 2012 December 2014 Developed and executed automated test scripts, maintained test environments, and performed SQL queries for front-end and back-end testing. Coordinated defect tracking and reporting, ensuring thorough documentation and resolution of issues.Key Achievements: Developed complex testing scenarios and scripts that improved test coverage and defect tracking processes.Software Testing SpecialistHewlett-Packard
February 2010 April 2012 Developed test plans and managed test environments for DMV projects, collaborating with offshore teams and implementing testing methodologies.Key Achievements: Successfully transitioned from manual Excel-based testing to Quality Center, improving test management and defect tracking processes.Quality AnalystCareWorks Technologies
March 2009 January 2010 Supported legacy systems, performed UNIX scripting for test case creation, and managed software defect documentation.Key Achievements: Created and maintained test cases and defect logs for legacy systems, contributing to the successful transition to new systems.EducationBachelor of Science in Computer Information SystemsDeVry University Columbus, OHDiploma in Medical Laboratory TechnologyS.N.D.T. Women s University IndiaCertifications American Software Testing Quality Board (ASTQB, ISTQB) Certified CompTIA Network+, MTA Networking+, MTA (Windows Client Operating System), MTA (Windows Server Administration Fundamentals), MTA (Security Fundamentals)Technical Skills Federal Government Consulting: Program/Portfolio Management, PMO Support, CPIC Data Analysis & Reporting: Excel, PowerPoint, Word, IT Dashboard, OMB Reports Technology Business Management (TBM): TBM Data Analysis, Portfolio Management Testing Tools: Quality Center (ALM), Jira, TFS, Selenium, Cucumber, Postman, SOAPUI API Testing: Postman, SOAPUI, Rest Assured Automation Tools: Selenium, Cucumber, GitHub, Jenkins Database Testing: SQL Queries, ETL Testing, Data Warehouse Validation Cloud Platforms: Azure, AWS, Sauce Labs, Perfecto Accessibility Testing: WCAG AA Compliance, JAWS, NVDA Methodologies: Agile, Scrum, BDD, Dev |
