Candidate Information Name Available: Register for Free Title Technical Support Customer Service Target Location US-IL-Naperville Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
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Candidate's Name
Naperville, IL Street Address
PHONE NUMBER AVAILABLE EMAIL AVAILABLEPROFESSIONAL SUMMARYTechnology-inclined professional with a track record of enhancing customer satisfaction through expert resolution of complex technical issues and empathetic client interaction. Skilled in remote technical support and problem-solving, adept at reducing call wait times significantly. Demonstrated leadership in fast-paced environments, ensuring high standards of service and efficiency. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 2 and 3 support knowledge. Possess extensive experience in telecommunications, retail and customer service. SKILLS Excellent Communication Active Listening Analytical Thinking Hardware and software knowledge Remote Technical Support Help Desk Support Problem-solving abilities Ticketing System ExperienceWORK HISTORYTECHNICAL CUSTOMER SUPPORT SPECIALIST 01/2017 to 05/2018 CenturyLink - Los Angeles, CA Managed customer inquiries via phone, email, and chat regarding their internet service needs. Successfully addressed an average of 50 customer concerns each day, maintaining a 96% level of customer satisfaction.Assisted users in navigating troubleshooting steps to address internet connectivity, email configuration, and various technical challenges.Demonstrated excellent multitasking abilities while juggling multiple support requests without compromising quality or efficiency. Reduced call wait times by effectively managing incoming support requests. Enhanced customer satisfaction by efficiently resolving technical issues and addressing inquiries. SANDWICH SHIFT LEAD 03/2014 to 01/2017SUBWAYRestaurants - Chicago, ILDeveloped strong rapport with customers by offering personalized service while efficiently managing the sandwich-making process during busy periods.Resolved customer issues promptly and professionally, maintaining positive relationships with repeat patrons. Handled a busy franchise restaurant sometimes making a business of around $8000 per day. Increased team efficiency by implementing new procedures focused on speed and accuracy of order fulfillment.Led shift operations with excellent time management, prioritizing tasks and delegating responsibilities as needed. Upheld high standards of customer service at all times to enhance client loyalty and satisfaction. EDUCATIONArizona State University - Tempe, AZ Bachelor of Science Information Technology, 12/2022Capstone Project: Information Technology Capstone Project, Creating a permanent data repository that houses medical data collected from various internet resources and a visual dashboard to display results. Data mining through Extraction, Transformation and Loading of the Data. Joining or merging data from multiple sources. Tools used: Microsoft Excel, PowerBI, Github, Visual Studio Code, Python.Research Project: Security Surveillance system, System detects presence of any living thing through motion sensor and owner is promptly notified through an email. Hardware components used: Raspberry Pi 3 Model B, IR Sensor Module, and a Pi Camera.