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Candidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE Dallas, TX 75236PROFESSIONALSUMMARYWell-qualified Human Resources Specialist with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.SKILLS Procedures ComplianceEmployee HiringRecruitment ManagementAmericans with Disabilities Act(ADA)Candidate SearchingIn-Person and TelephoneInterviewingPolicy and Procedure WritingEmployee OrientationHuman ResourcesManagement SystemsEmployment RecordkeepingApplicant QualificationAffirmative Action GuidelinesEquipment InventoryMaintenanceHarassment InvestigationHR SupportTime Tracking and PayrollAdministrationWORK HISTORY Human Resources Specialist SAFESECURE360 - 04/2022 - 07/2022 GRAND PRAIRIE, TXReviewed and screened applicant resumes to identify qualified candidates.Oversaw and managed hiring process and assisted human resources. Partnered with senior leadership to establish and develop corporate and HR policies and procedures.Planned and managed recruitment activities for new hires using strategic personnel, staffing and position management practices. Reviewed existing policies and procedures to makerecommendations for enhancing work productivity, recruitment, hiring processes and talent management.Liaised between management and employees to deliver conflict resolution, alleviate problems and interpret compensation and benefits policies.Maximized team knowledge and productivity by training, monitoring and directing employees in application of best practices and regulatory protocols.Improved customer service rankings by quickly resolving issues to improve overall satisfaction.Server Shift Leader IHOP - Waxahachie, TX 02/2015 - 03/2020 Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties. Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes. Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly. Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.Suggested menu and service policy changes based on feedback from managed waitstaff and observed customer tendencies. REGIONAL BILLING MANAGER/Dispatcher Office 08/2000 - 08/2008 Assistant CONTRACTORS MECHANICAL INC. - Dallas, TX Directed dispatching, routing and tracking of 14 fleet vehicles. Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.Processed orders, ran bulk pick sheets, processed and printed invoices and created daily shipping logs.Maintained updated and detailed records of calls in physical and electronic database.Closely monitored dispatch board to triage and prioritize over 33 daily calls.Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards. Sent out TECH 1 drivers to assist 10 hourly callers based on locations, needs and worker availability.Directed investigations to verify and resolve customer or shipper complaints.Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures and goals. Increased area coverage by 63% through effective scheduling and detailed location monitoring.Went 258 days without driver accident by staying up to date and alerting drivers of traffic and weather hazards in real time. Evaluated and adjusted over 26 routes based on daily needs, available workers, traffic hazards and weather conditions. Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff. Trained 9 new employees in various procedures and gave feedback on daily work performance to increase productivity and caller satisfaction by 90%.Followed detailed directions from management to complete daily paperwork and computer data entry.Increased customer service success rates by quickly resolving issues. Advised regarding delays and special circumstances. Completed daily logs for management review.Maintained clean reception area to promote positive, professional environment for clients.Ordered and distributed office supplies while adhering to fixed office budget.Opened and properly distributed incoming mail to promote quicker response to client inquiries.Volunteered to help with special projects of varying degrees of complexity.Directed automation of office procedures such as correspondence management, recordkeeping and online communications. Remained solutions-oriented in face of complex problems to assist management and overall business direction.Performed wide-ranging administrative, financial and service-related functions.Oversaw automated tracking and documentation of data, client correspondence and office operations.Streamlined office operations by effectively monitoring and addressing client correspondence and data communications. Drafted common document templates for use by executives and employees.Assisted in proper processing of up to 50 bookings monthly, encompassing multiple representatives.Collaborated with vendors to orchestrate efficient shipments of EQUIPMENT products to more than 20 weekly customers. Assessed urgency and priorities before accepting or declining appointments and meetings with CEO.Managed 2 calendar and recommended adjustments based on demand.EDUCATION MANSFIELD BUSINESS SCHOOL, DALLAS, TX 06/1992 Associate of Science: Accounting And Business Management |
