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Click here or scroll down to respond to this candidateCandidate's Name
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PHONE NUMBER AVAILABLE EMAIL AVAILABLEPROFESSIONAL SUMMARYHighly motivated, self-directed professional with a broad range of customer service experience, Sales and Collections, seeks to bring talent to a respected organization that values hard work, dedication, and results. Expertise in leading profit-supporting operations through strategic planning, promoting marketing campaigns, reviewing, and achieving quarterly sales goals. Demonstrated account management skills that enhance productivity and drive sustained business performance.KEY STRENGTHSCollections/Cancellations New Business Development Counter Sales Customer Service Problem Solving Networking Account Management Client Relations Database Management Promoting/Advertising Inventory Management Strategic Planning AnalystPROFESSIONAL EXPERIENCESlalom Consulting, Seattle, WA, 02/04/2020 - PresentAccounts Receivable AnalystResponsible for achieving individual cash collection targetsMaximize cash receipts from outstanding receivable and mitigate bad debt.Complete customer contact to obtain payment against receivablesExecute Collection StrategiesRecord DisputesManage all identified disputes through resolution including:oLogging all identified disputes in OracleoDistribution of invoices copies to customeroCommunication and follow-up with customer, Account Team, Engagement Management, and Market to complete resolution activitiesoCreating tickets in ServiceNow for action requests and collaboration with cross functional teamsReconcile AccountsExecute Refunds when requiredEvaluate and respond to external requestsAccess Changepoint when required to review Customer artifacts, invoice transaction details, or send invoice copies and required support to clientsAccess Salesforce when required to review executed contracts and account artifactsK&L Gates, Seattle, WA, 02/26/2018- 02/03/2020Credit Representative/Senior AccountantIdentify overdue client accounts using the firm wide collection system and reporting processes.Communicate with clients, attorneys, or billing personnel regarding the status of past due invoices.Monitor payment discrepancies and work to identify causes of deduction or overpayment.Prepare analysis of uncollectable accounts for outside agency referral, legal action, and/or potential writeOff.Prepare and distribute client matter aging reports for offices.Prepare documentation for processing clients refunds.Research and respond to data requests from internal and external personnel.Perform various administrative tasks for assigned client accountsDemonstrates ability to meet obligations effectively with confidentiality, integrity, and sensitivity.Ability to communicate effectively and interact with diverse personalities while maintaining professionalism.For Rent, Bothell, WA, 04/08/1996- 02/23/2018Credit Representative/Senior Accountant 2001 to 2018Manage 700+ accounts for various regional marketsConsistently maintain markets under 8% over 90 month to month.Maintain account histories and reclamation by organizing client database.Review contracts, reconcile accounts as needed, and resolve any discrepancies.Support sales team to resolve problem accounts and build strong client relationships.Handle collection, cancellation, and customer account inquiries; Make payment plans and take settlements to resolve past due balances.Provide training as necessary in AX, Sales Force and any other programs as needed.Analyze reports to determine high risk accounts and assist with resolution.Respond to inquiries from Sales teams and address and resolve concerns.Assist with high visibility customers and act as a liaison when necessary.Review and track credit reports for accuracy and consistency.Review accounts for bad debt placement and manage these accounts with an outside agency.Customer Service Supervisor 1999 to 2001Managed a team of 5-7 Customer Service RepresentativesResponsible for the hiring and development of team, to include recruiting, interviewing, on boarding, training performance management, discipline and termination.Operated multiple phone lines and routed calls to various departments.Monitor customer request and correspondence ensuring proper and prompt handling.Managed vendor agreements, applications and W-9s, etc.Responsible for customer relations, which would include, but not limited to; Welcome letters, introductory phone calls.Sales SupportCredit Assistant 1998 to 1999Evaluated potential clients credit ratings to establish appropriate credit limit.Reviewed and prepared packets for bad debt placement.Accurately processed customers payments.Finance Support April 1996 to 1998Accurately processed customers payments.Supported Accounts Receivables by processing incoming checks, batching and running 10 key to accurately balancingOperated multiple phone lines and routed calls to various departments.EVVIVA ESPRESSO NOVEMBER 1992 to APRIL 1996Preformed all daily management dutiesProvided customers with prompt, friendly service and quality beveragesAssisted with inventory controlResponsible for the register and prepared shift end depositsMaintained a clean and organized workspaceResponsible the day to day operationsEDUCATIONHigh School DegreeGoogle TrainingOutlook TrainingWord TrainingExcel TrainingIntuitAIMAXEliteARCSOracleChangepointSales ForcePowerBI |
