| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidate7/30/2024 AXP Internal 1Candidate's Name
CLAIMS ADJUSTERCONTACTPHONE NUMBER AVAILABLEaneishiabrobEMAIL AVAILABLEPROFILEDetailed-oriented and analytical Claims Adjuster with over 3 years of experience in the insurance industry. Expertise in evaluating and processing claims, determining coverage, and negotiating settlements. Strong skills in customer service, problem-solving, and communication. Adept at managing high caseloads and meeting deadlines efficiently. SKILLSCLAIMS INVESTIGATION ANDEVALUATIONNEGOTIATION AND SETTLEMENTCUSTOMER SERVICE ANDCOMMUNICATIONANALYTICAL THINKING AND PROBLEM-SOLVINGKNOWLEDGE OF INSURANCE POLICIESAND REGULATIONSTIME MANAGEMENT ANDORGANIZATIONAL SKILLSPROFIENCY IN CLAIMS MANAGEMENTSOFTWARE (XACTIMTE)EXPERIENCEState FarmMarch 2024 Complex Claims Adjuster Investigate, evaluate, and settle complex property and casualty claims. Determine coverage and liability by reviewing policy terms, conditions, and endorsements. Conduct field inspections and collaborate with other experts to assess damage. Maintain detailed and accurate claim files, documentation, and reports. Negotiate settlements with claimants, attorneys, and other parties. Provide excellent customer service to policyholders and stakeholders. Managed a caseload of property, auto, and liability claims from the initial report to resolution. Conduct interviews with claimants, witnesses, and involved parties to gather information. 7/30/2024 AXP Internal 2EDUCATIONNeville High School2000 (GPA 3.5)American ExpressJuly 2022 March 2024 Claims Adjuster Review and analyze police reports. Collaborated with legal and medical professionals to determine claim value and coverage. Processed payments and settlements in accordance with company guidelines and policies. Conducted preliminary investigations and gathered necessary documentation. Communicated with policyholders to explain the claims process and provide updates. Forte PaymentsNov 2019 March 2024- Credit Risk Analyst II Lead the underwriting and credit risk assessment for commercial and consumer loan applications, ensuring adherence to company policies and regulatory requirements. Develop and implement credit risk models and scoring systems to evaluate the creditworthiness of applicants. Analyze financial statements, credit reports, and market data to assess the risk profile of potential borrowers. Prepare comprehensive underwriting reports and present findings o senior management and credit committees. Monitor the performance of the loan portfolio, identifying and addressing potential credit issues. Collaborate with sales and relationship managers to structure loan terms that mitigate risk while meeting client needs. Recommended credit approvals or denials based on thorough risk analysis and established underwriting criteria.CenturyLinkMay 2014 November 2019 Customer Relationship Manager III Manage a portfolio of high-value client accounts, ensuring customer satisfaction and retention. Develop and implement strategies to enhance customer experience and address client needs.Conduct regular meetings with clients to review account performance, address concerns, and identify opportunities for growth. Analyze customer data and feedback to identify trends and develop action plans for continuous improvement.Lead and mentor a team of junior relationship managers, providing guidance and support to achieve team goals. Acted as the primary point of contact for clients, resolving issues and addressing inquires in a timely manner. Coordinated with internal departments to ensure seamless service delivery and support for clients. Utilized CRM software to track and manage client interactions, sales opportunities, and account activities.7/30/2024 AXP Internal 3Results Earned outstanding ratings on annual reviews for the past three years. Recognized for high-quality work, organizational strengths and exceptional customer service delivery. Praised by supervisor for excellent performance as customer relationship manager. Excelled within deadline-intensive environment, ensuring the accurate and on-time completion of all projects. Demonstrates the ability to learn new organizational processes, workflows, policies and procedures with minimal ramp-up time. |
