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Click here or scroll down to respond to this candidateCandidate's Name
DECATUR GA Street Address
PHONE NUMBER AVAILABLE MobileEMAIL AVAILABLESUMMARYEnergetic and adaptable with 25 plus years experience with a strong background coordinating payroll, insurance, benefits, training & development, and other human resources functions. Goal-oriented professional who eagerly tackles challenging projects and willingly completes assignments above and beyond the required duties of the position. Highly organized self-starter able to plan, prioritize and complete multiple tasks with meticulous attention to detail and accuracy. Skilled in administration of FMLA, disability, workers compensation, and other programs; computer proficient using ms Office, Windows XP, Word Excel, PowerPoint, PeopleSoft, Outlook, SharePoint. Recognized for developing implementing and managing programs to promote strategies. Proficient in solving tough problems with a focus on delivering exceptional customer service. Impressive multi-tasking and tech-savvy skills to resolve challenging customer issues including device-related troubleshooting, billing, service inquiries and more. Answering a high volume of customer calls, who will deliver innovative, individualized solutions, satisfying the ever-changing needs of a diverse customer base. Ability to form a trusted bond, listen attentively and respond to customer inquiries.KEY STRENGTHSKeen analytical skills, useful in discerning efficient/effective methods and processesServe as catalyst to align business practices with vision/core values, gathering sound input from colleagues, and then devising strategies for implementation.Garner trust among executives and line-staff, building strong working relationships.Off-boarding ProcessWord Excel, PowerPoint, PeopleSoft, Outlook, SharePointTalent acquisition, motivation, retentionStaff Recruitment & Retention/Employee RelationsPerformance management strategiesOrientation On-BoardingPayroll Processing /Benefits AdministrationEmployee relations/ Employment LawHRIS Technologies/ ProceduresEmployment Law/ Employee RelationsHR Project ManagementUS Staffing/ USA JOBS systemEHCM systems2 or more years' experience processing Personnel Action Requests including coding or processing personnel actions at a Federal Agency or supporting a Federal Agency.1 or more years' experience using USA StaffingExtend tentative or final offer lettersProcess payroll or personnel actions in the NFC databases, and complete History Correction Update processing (HCUP).Prepare and submit pre-employment packages (Background Investigation and Drug Panel) as outlined in DEA guidance.KEY RESULTS:Coordinated health fairs to promote employee wellness and performed exit interviewsTrained management teams on interviewing techniques and best practices, conducting workshops and one on one coaching sessions that contributed to sound hiring decisions.Reworked new hire orientation program to include HR information and company resources.Fostered a teamwork open/door environment conducive to positive dialogue across the organization.Revised job descriptions across all levels. Shadowed and interviewed employees to construct an accurate picture of duties and skill required for each position.Current : Human Resources SpecialistCenter for Disease Control and Prevention, Human Resources Office.3/22/22-PresentKey ResponsibilityStudent loan repayment program, Title 38 Market Pay Incentives, personnel/payroll processing, classification, labor relations, and employee development. In this position, provide evaluation and analysis involving practices and principles of the assigned program specialty. Provide personnel processing and technical assistance for all offices and all field personnel. Assisting with EHCM clean- up Project, Assisting with Position Description Projects. Skill in computing the payments and costs involved in the loan transactions; ability to meet and deal effectively with lenders, loan applicants, and borrowers, and their representatives. Loan Specialist often answer questions and guide customers through the application process. In addition, many loan specialist must market the products and services of their lending institution. Responsible for makingCurrent : Human Resources SpecialistCenter for Disease Control and Prevention, Human Resources Office.12/19/2016-3/22/2022Key Responsibility Provide clerical, administrative and limited technical support to personnel engaged in personnel management functions such as employee benefits, recruitment and placement, personnel/payroll processing, classification, labor relations, and employee development. In this position, provide evaluation and analysis involving practices and principles of the assigned program specialty. Provide personnel processing and technical assistance for all offices and all field personnel. Ability to organize projects and track progress. Administered HR records compliance-related functions such as employment verifications. Responsible for accurate data entry into HRIS system. Provided consultation and guidance to employees, contractors as the subject matter expert for related to employee services (i.e., HR Records, Payroll)yProvide clerical, administrative and limited technical support to personnel engaged in personnel management functions such as employee benefits, recruitment and placement, personnel/payroll processing, classification, labor relations, and employee development. In this position, provide evaluation and analysis involving practices and principles of the assigned program specialty. Provide personnel processing and technical assistance for all offices and all field personnel.Check for necessary supporting documentation for actions and for procedural and legal compliance, enter personnel action data into the Federal Personnel and Payroll System, reconcile computer generated SF-52's and/or error messages, and ensure that payroll processing deadlines are met.Provides support in HR activities, including applying human resources administrative and clerical procedures operating a variety of types of office automation software, e.g., database, spreadsheet, etc. AND tracking personnel files and records, processing and coding recurring personnel actions.Responsible for aiding in own self-development by being available and receptive to all training made available by the company.Plans daily activities within the guidelines of company policy, job description and supervisors instruction in such a way as to maximize personal output.Responsible for keeping own immediate work area in a neat and orderly condition to ensure safety of self and coworkers. Will report any unsafe conditions and/or practices to the appropriate supervisor and human resources. Will immediately correct any unsafe conditions to the best of own ability.Credit & Account Services Rep1 / Comcast Corporation3/16/15 12/18/2016Key ResponsibilityProvides customer service regarding collection issues, process and review account adjustments, resolve client discrepancies. Responsible for monitoring and maintaining assigned accounts Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.Accountable for reducing delinquency for assigned accounts.Perform other assigned tasks and duties necessary to support the Accounts Department.Enlist the efforts of the sales and senior management when necessary to accelerate the collection processMust communicate & follow up effectively with the sales dept regarding customer accounts on a timely manner.Establish and maintain effective and cooperative working relationships with sales dept.ExperienceJanuary 1987 to September 2013-Human and Resources Assistant/ Generalist/Payroll Specialist(GS7/10)Chamblee.GA 30341 Supervisor: Vernice (Nicole) Burton Phone: 512-433-5626Complete progressively more difficult work assignments in specialized human resources management functional areas such as recruitment and staffing. Provides continuing technical advice and assistance on recruitment and staffing strategies. Conducts job analysis with managers by analyzing the competencies required to perform stated work requirements. Verifies applicant eligibility and qualifications. Performs a wide range of recruitment tasks authorized under Office of Personnel Management (OPM) Delegated Examining Certification. Informs applicants of hiring decisions and coordinates release dates or other required staffing actions. Advises selecting officials of procedures and requirements governing Certificates of Eligible, category ranking, and rules covering applicants with veterans' preference. Performs advisory services and continuing technical services on compensation issues such as pay administration, hours of work, special work schedules, tours of duty, etc. Complete progressively more difficult work assignments in specialized human resources management functional areas such as recruitment and staffing.Process and resolved any issues. Advised managers on organizational policy matters and recommend needed changes. Conducted new employee orientation to foster positive attitude toward organizational objectives. Identified staff vacancies. Reviewed federal and state laws to confirm and enforce company compliance. Conducted benefits administration for benefit-eligible employees. Addressed inquiries from employees and management regarding new-hire activity and ongoing employee relation issues. Created and implemented the exit and interview program process. Advised top management on appropriate employee corrective actions. Created and modified job descriptions within all Departments. Worked with senior-level management to create fair and consistent HR policies and procedures. Worked with HR advisors and HR representatives on establishing consistent hiring practices. Created and managed more than 1000 confidential personnel records. Guided clients on how to conduct background checks and verify references. Processed all salary changes stemming from merit increases, promotions, bonuses and pay adjustments Answered employee questions regarding the hiring onboarding process . Interviewed and selected applicants. Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems. Explained human resources policies and procedures to all employees. Answered employee questions during the entrance and exit interview processes. Worked closely with HR business partners to facilitate year-end talent reviews and articulate team strengths. Selected and interviewed candidates for all available positions. Created job descriptions to attract a targeted talent pool within the market wage range. Worked on 401(k) administration, FMLA and workers' compensation claims and benefits. Managed all newly hired personnel files according to policy and federal and state law and regulations. Managed communication regarding employee orientation and open enrollment for benefits. Completed payroll processing from start to finish for more than 2000 Employees. Assisted customer service with inbound and outbound calls regarding all HR inquiries. Designed new employee packages and sent them via mail and e-mail. Resolved personnel issues regarding human resources matters needing clarification, submissions and corrections. Audited job postings for old, pending, on-hold and draft positions. Completed all work with a 100% rate of accuracy. Partnered with the IT department to create a streamlined new hire packages. Serves as a resource to employees, candidates, and stakeholders by providing accurate information, resolving issues, and completing a high volume of diverse transactions. Identifies areas for process improvement and communicates to Manager, Benefits. Serve as a business partner for managers by advising on all human resources matters including employee relations, recruitment and retention strategies, employee development, work/life initiative and others to provide sound human resources practices that will positively affect their business and reduce organizational liability. Provide problem resolution and counseling support to managers and employees regarding performance management and corrective action processes. Develop, implement, and manage human resource programs, policies, and practices that ensure compliance with HR policies and procedures. Assist managers and employees with policy questions, employee relations matters, terminations and unemployment claims. Maintain grievances, discipline procedure, terminations, and related actions and implement standard reporting to track and proactively address facility and/or departmental needs. Develop, analyze, and utilize data and reports that monitor and measure human resources effectiveness. Investigate, document, and resolve any complaints of unfair or inappropriate treatment, compliance complaints concerning HR matters and any other complaints. Review and respond to requests and audits from DOL and other regulatory agencies such as OFCCP, DFEH, and EEOC. Serves as backup to other functions within Human Resources and Total Rewards. Provide human resources support and direction to leaders and staff regarding policies, procedures, employee relations, performance management, total rewards, recruitment, retention and learning matters. Manage and resolve employee disputes through competent leadership practices. Proactively support the efforts that ensure delivery of safe patient care and services and promote a safe working environment.References upon request |
