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MICHELE OSGOODQueen Creek, AZ Street Address  EMAIL AVAILABLEWWW: Bold ProfilePHONE NUMBER AVAILABLEPAROLE OFFICER, 10/2015 - 12/2020State Of Arizona, Phoenix, AZCASE MANAGER, 04/2007 - 10/2015State Of Arizona, Phoenix, AZCORRECTIONAL OFFICER, 12/2000 - 04/2007State Of AZ, Florence AZLOSS PREVENTION MANAGER, 09/1991 - 05/1997Bradley's Dept Store, TauntonCUSTOMER SERVICE ASSOCIATE, 06/1987 - 01/1991Ashmont Discount Center, Raynham, MAWork HistoryCoordinated and worked closely with law enforcement, social service agencies and mental health providers. Served as court liaison by attending court hearings and presenting reports and recommendations. Collaborated with institutional staff, area law enforcement, mental health boards, county attorneys and treatment providers. Performed routine home inspections and drug tests for offenders on parole. Helped patients receive appropriate, high-quality care with reasonable results. Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented patient interactions and interventions in system. Identified care needs of individual patients and coordinated responses based on physician advice. Evaluated treatment plans against individual goals and healthcare standards. Escorted inmates to and from cells, court, hospitals and medical appointments. Conducted routine and emergency head counts. Prepared, processed and maintained forms, reports, logs, records and activity journals. Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.Trained loss prevention staff, retail managers and store employees on loss control and prevention measures. Monitored paperwork procedures to prevent error-related losses. Collaborated with law enforcement to report crime and suspicious activity. Supervised surveillance, detection and criminal processing related to theft and criminal cases. Helped large volume of customers every day with positive attitude and focus on customer satisfaction.Operated the cash registerMaintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.Informed customers about special promotions and provided detailed information for various products. Developed and actualized customer service initiatives to decrease wait times. Master Of Criminal Justice: Criminal JusticeArizona Correctional Officer Training Academy - Tucson, AZ, 02/2001 Business: Business AdministrationTaunton High School - Taunton, MA, 05/1987EducationSkills Critical Thinking, effectivecommunication skills Firearm Basic Training Microsoft Outlook Microsoft Office, excel, word Web Browser Software Staff Training Emotional Awareness Staff ManagementMultitasking andOrganizationVerbal and WrittenCommunication Telephone Etiquette Customer ServiceJudgment and Decision-Making Treatment Planning Reading Comprehension Conflict ResolutionCertifications  Area of certification Training - Fire Arms, OC Chemical Agents, Staff Instructor.