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Click here or scroll down to respond to this candidate Candidate's Name
Silver Spring MD Street Address PHONE NUMBER AVAILABLE
EMAIL AVAILABLEPROFESSIONAL SUMMARYProfessional Help Desk Technician is CompTIA A+ Certified, has extensive experience as a hardware and software computer technician providing users customer service and technical support on-line and in person, problem solving through troubleshooting and diagnostics, assuring the proper operation and repair of computers, peripheral equipment, and applications and networks, in high-stress environments.PROFESIONAL SKILLS Proven experience with MSDOS, Windows 2000/XP/Vista, Windows 7, 8 ,10, and 11, and Server 2008 R2, as a Help Desk Technician CompTIA A+ Certified in March 2024 Customer oriented and calm, effective at walking customer through problem solving process Tech savvy has working knowledge of office automation products and office automation needs Expertise in hardware Installation, PC support, troubleshooting, repair, and maintenance Install Software, configure hardware and perform antivirus security management Install and configure Windows desktop and Microsoft Office. Setup and configure network and local printers including laser/inkjet/impact printers HP Certificate of Achievement for HP Commercial and Consumer Desktops, Workstations and Notebooks Service Qualifications in April 2022 AWS Certified Solutions Architect Certificate of Completion - 2023WORK EXPERIENCEHelp Desk (Contractual position) 2021 - 2023Hampton School District, Allison Park, PA
Set-up hardware and printers, installed and configured software including Windows 10 and drivers for all students and teacher devices Maintained and repaired technological equipment such as routers and peripheral devices
Adhered to all factory reset updates as well as the resetting of student passwords Connected devices to Azure server as designated by the acting director Reimaged devices and replaced motherboards, displays and keyboards Diagnosed/identified problems by troubleshooting network, Wi-Fi, and printers then repaired
Computer Technician 2018 - 2020Independent Field Service Technician, Pittsburgh, PA
Provided hardware and software support for end users. Provided troubleshooting and break/fix support for Dell laptops, desktops, hardware, software, resolved printer issues and constructed computer hardware. Configured, deployed, maintained, troubleshoot and supported computer workstations, laptops, printers, mobile devices, phones, and telecommunications equipment. Diagnosed CPU Motherboards, installed Microsoft software and replaced damage parts.IT Computer Technician 2012 - 2018Embassy of South Sudan, Washington, DC
Planned, organized and installed the computer operating system, which included servicing and providing maintenance to the system. Provided hardware break/fix support and warranty support for computer equipment including desktops/laptops/printers/workstations devices. Diagnosed and troubles hooted computer-related issues in an efficient, timely manner as well as record keeping. Administrated all aspects of the computer networks and telephone operations, while identifying and developing IT work plans based on Embassy specific needs. Responsible for the planning, organization, and installation of the computer operations system, which also included servicing and providing maintenance to the system. Provided technical assistance to staff daily and informed personnel on current developments.IT Intern 2012 - 2012Casa De Maryland, Langley Park, MD
Performed general computer maintenance including, but not limited to, software updates, virus scans, and disk defragmentation. Responsible for Break/Fix, setup, repair, and upgrade of desktops, laptops and printers. Installed operating systems and applications on computers throughout the facility, such as the training room which also functioned as a computer lab.
Rewrote and replaced network connections as needed.EDUCATION AND CERTIFICATIONSCybersecurity Practitioner Certificate May 2024Montgomery College Information Technology Institute
CompTIA A+ Certification (2012 - 3/24/2024)
Carlos Rosario International Public Charter School, Washington, DC
AWS Certified Solutions Architect Certificate - 2023
HP Certificate of Achievement April 2022HP Commercial and Consumer Desktops, Workstations and Notebooks Service Qualifications,
RSES Refrigerant Usage Certification -EPA Program - Approval 1993
D&D Security Training Academy, Annandale, VA - SPO Certified
Licensed by the VA Department of Criminal Justice Services
Roosevelt High School Washington, DC - 2006 Graduate
References Available Upon Request
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