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Capitol Heights, MDEMAIL AVAILABLEPHONE NUMBER AVAILABLEWilling to relocate: AnywhereWork ExperienceFront Desk RepresentativeLuxUrban Hotels-Washington, DCFebruary 2023 to May 2024# Welcomed all guests; addressed guests service needs; assisted individuals with disabilities; and provided exceptional customer service to meet guest needs# Operated and maintained an accurate reservation system for processed check-ins and check-outs; room reservations, requests, changes, and cancellations# Maintained accurate cash sheets and balanced cash drawer# Operated the switchboard, dispersed calls, and secured messages and faxes for guests Senior Front Desk RepresentativeResidence Inn by Marriott, GF Hotels-Greenbelt, MD May 2022 to February 2023# Coordinated Front Desk operations including training staff, handling cash, and executing sales# Provided leadership and direction to staff on sales goals and promotions# Managed, mentored, and motivated front desk staff to maintain optimal customer service satisfaction levels# Compiled daily, weekly, and monthly reports to general manager and department heads# Operated the reservation system; check-in and check-out system; credit card system; and ensured all safety and security procedures were adhered to# Executed audits and reconciled all financial records such as room charges, cash drawer activity, credit card transactions, and final bills# Promoted preferred guest programs and provided recognition and benefits to current members# Supported guests and employees in resolving concerns or complaints# Maintained accurate cash sheets and balanced cash drawer# Operated the switchboard, dispersed calls, and secured messages and faxes for guests Front Desk AssociateResidence Inn by Marriott Ritchie Station-Capitol Heights, MD September 2021 to May 2022# Welcomed all guests; addressed guests service needs; assisted individuals with disabilities; and provided exceptional customer service to meet guest needs# Operated and maintained an accurate reservation system for processed check-ins and check-outs; room reservations, requests, changes, and cancellations# Prepared registration (folio) cards for completeness and accuracy# Performed audits and prepared reports on room information to provide Rooms Management with a picture of how they were performing# Maintained accurate cash sheets and balanced cash drawer# Conducted trainings and orientations for new front desk staffers Front Desk AssociateTownePlace Suites Clinton at Joint Base Andrews-Clinton, MD April 2019 to August 2021# Managed front desk and processed reservations and check-ins/check-outs# Delegated housekeeping, security, and service requests# Responded to guest inquiries and resolved guest complaints as needed# Ensured the correct billing charges and credits were reflected on guests folio statements# Balanced cash receipts, performed bucket checks, and completed other cashier/money handling responsibilities adhering to prescribed guidelines and procedures# Communicated pertinent information to team members and guests Guest Services AgentResidence Inn-Washington, DCDecember 2017 to February 2019# Managed front desk and registered guests, made/canceled reservations, issued room keys, and provided information and area attractions to hotel guests# Properly cashed out at the end of shift, ensuring that all monies balanced to the cashier transaction reports, and that all paperwork was accounted for, signed and balanced# Collaborated with housekeeping and maintenance to ensure guests needs were met# Prepared room status sheets for housekeeping and updated Housekeeping on rooms available to clean as guests checked out or rooms were unoccupied# Prepared daily reports and correspondence# Created Prepared and restocked the front desk with supplies including preparing arrival packets Front Desk AssociateHampton Inn Navy Yard by Hilton-Washington, DCJuly 2017 to December 2017# Performed a variety of guest service activities that included registering and assigning rooms; posted charges, processed check-outs, collected payments and corrected any billing errors# Executed checked-in guests at a high volume and a fast paced environment ensuring their request were met# Reviewed logs to determine days events to best accommodate guests# Created incident reports for guest injuries; issued reports to appropriate departments EducationGEDManor High School - Portsmouth, VAAugust 1979Skills Proficient in Microsoft Office, Outlook, and Word Strong accounting, organization, and communication skills Experienced with team collaborating and conflict mitigation Skilled in data entry medical records sales accounting hospitality property management Switchboard veterinary cashiering Guest services Hotel experience Hospitality Cash handling Sales Cash register Medical records Leadership Customer service Front desk Budgeting Property management Serving Mentoring Marketing Medical terminology Communication skills LIHTC Applied behavior analysis Personal care home CRM software Home health Customer support Relationship management Customer relationship management Order fulfillmentCertifications and LicensesDriver's LicenseMay 2024 to June 2032