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Click here or scroll down to respond to this candidate Candidate's Name
Email: EMAIL AVAILABLE
Cell: PHONE NUMBER AVAILABLE
Knowledgeable and professional Receptionist skilled in providing administrative support and customer
service. Bringing four years of experience managing fast-paced, front desk operations. Strong planning,
problem solving and communication skills. Meticulous and systematic Administrative Assistant skilled in
organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating
documents, reports and records, handling correspondence and managing deliveries. Skilled in oral and
written communication, team leadership and relationship-building.
Skills
AHA, BLS and CPR certified.
COVID vaccinated.
Proficient in NCFAST and ARS400.
Trained in the database for intake for food stamps, Medicaid, and work first (TANF).
Proficient in MS Office suite and Google Docs.
Phlebotomy
CMA
EKG
Medical Administration; Clinical Laboratory experience; Medical Receptionist; Medical Coding and
Billing; Medical Records.
QuickBooks and bookkeeping software.
Inventory, logistics and acquisition experience.
Retail, sales and customer service experience.
Data collection, data entry, research and analysis.
Work Experience
Nanny/Caregiver June 2023-Present
Care.com (Manassas, VA)
Provides loving and consistent care and interaction for all children aged newborn and up.
Tends to children s basic needs.
Engages children in educational and creative play.
Feedings and meal prep.
Manages naps/bedtime routines.
Enforces family rules as instructed.
Assists with light housekeeping.
Bathes children as needed.
Makes and administers healthy snacks and meals for children.
Washes bottles as needed.
Is attentive and patient with children; understands the importance of socialization skills; has previous
experience working with children; makes sure children's needs are met; supervises, plays with, and
takes care of multiple children at once.
Scheduler Coordinator Oct 2022-June 2023
SmithLife Homecare (Rockville, MD)
Worked independently to complete assignment without close supervision. Improved inefficiencies
and minimized repetitive errors by changing and improving workflow processes.
Explained insurance benefits and patient liability; Identified and communicated payroll authorization
and referral requirements to patients.
Applied knowledge of online payer verification systems to obtain and validate insurance on a timely
and accurate basis.
Educated and assisted patients with the completion and submission of applications for alternative
sources of payment for healthcare services including medical assistance programs, loans and grants.
Communicated scheduling changes to patients, physicians, staff and patient representatives in a
timely and professional manner.
Kept Charge Nurse informed of patients to be admitted or transferred; coordinated with nurses,
patient transport and admission personnel regarding any admissions or transfers.
Scheduled follow-up appointments for providers.
Created and maintained staff schedules on company software.
Recognized when a problem needed to be elevated for resolution and involved others in the problem-
solving process when additional input was needed.
Ensured all caregivers were prepared and on-time; verified the availability of caregivers for planned
shifts.
Coordinated with the Care Team to ensure the best possible caregiver & client match.
Quickly found replacement caregivers when regular staff was unavailable; confirmed and rescheduled
shifts in a timely manner.
Monitored clock-in/outs to ensure information is updated for correct billing/payroll.
Performed other administrative tasks when required.
Customer Service Technician April 2021-Feb 2022
Department of Social Services (Wentworth, NC)
Organized and maintained filing and document management systems by coordinating, archiving and
purging files.
Handled management of communication to executives by taking and making telephone calls,
reviewing and prioritizing mail and composing and typing correspondence.
Performed effective administrative, technical and clerical duties such as word processing, managing
files and records, office forms and applications, and other office procedures and terminology; and
mathematics sufficient to add, subtract, multiply, divide, compute rate, ratio and percent; and to draw
and interpret graphs.
Received training in basic human service needs and state computer programs.
Skilled in operating various automated equipment to include fax/copiers, calculators, multi-line
phones; and possesses ability to use word-processing, worksheets, and graphics and file maintenance
programs.
Demonstrated ability to: work with clients, co-workers, professionals, and the public; read and
comprehend simple documents; write simple correspondence.
Presented information in one-on-one and small group situations.
Followed written and oral instructions.
Performed basic mathematics.
Worked with clients, professionals, co-workers and the public.
Planned, organized, and prioritized daily tasks.
Displays common courtesy and is a team player.
Experienced in working with the public providing customer service.
Operated various computer systems to conduct searches for initial applications, renewals, and re-
certifications; delivered information and assisted clients with completing applications and paperwork;
attended to customers and answered incoming calls.
Supported Benefit Programs staff in managing their caseloads.
Prepared and mailed correspondences.
Provided information and referrals and verified information as required for other community
resources.
Updated client information in online systems.
Presented oral accounts and/or written documentation regarding customers, verification letters, and
other circumstances.
Created and labeled case files and completed appropriate forms.
Assisted in preparing periodic, special, and other reports; gathered and inputted a variety of financial
and statistical data, generated reports and uploaded case documentation.
Followed up with referrals to ancillary agencies.
Researched and purged case records; monitored computer systems and informed staff when
information needed to be updated; researched closed records for requested information.
RN Monitor Dec 2019-March 2021
Capital Home Care (Fairfax, VA)
Provided high-quality, patient centered care by providing continuous observation and monitoring of
high-risk patients.
Ensured the patient environment is free of obstacles and minimizes risk of falls and accidental or
intentional self-harm.
Under the supervision of an RN, participated in the implementation of nursing care plans by
performing direct and indirect patient care.
Maintained a direct line of sight with patient at all times, including while family and visitors were
around.
Accompanied patient and ensured patient safety during transportation, testing, and procedures
occurring away from the patient s normal environment.
Assisted with mobility by regularly turning and positioning, dangling and ambulating patients.
Assisted with use of walkers, canes, crutches, and wheelchairs.
Assisted with patient discharges.
Established a safe, risk-free patient environment by utilizing knowledge of fall prevention protocols,
infection control measures, and self-harm prevention.
Performed room assessments regularly and after visitations.
Assisted nursing staff with tasks such as transporting patients, delivering equipment and supplies,
transporting specimens, delivering patient trays, answering phones, and assisting visitors.
Respectful of patient, family, concerning privacy and confidentiality of patient s medical needs.
Remained with patient at all times and continuously monitored the welfare of patients who could not
be left alone because they may be at risk of injury or may be combative, agitated or may have
endangered themselves.
Performed patient care tasks related to activities of daily living such as bathing, feeding, hair, skin,
and oral care.
Assisted RN and/or Clinical Tech with linen changes and repositioning as directed by the RN.
Continuously observed patient for significant changes in behavior or movement and accurately
reported them in a timely manner directly to the RN taking care of the patient.
Assists Registered Nurse with the accurate measurement and reporting of intake and output.
Maintained complete, accurate and legible patient care documentation as required by hospital and/or
system policy.
Restocked non-medicinal patient room supplies.
Assigned RN to the patients; paid RNs for patient visits; received calls from RNs with any questions
they may have had; reviewed RN paperwork and documentation for clarity, conciseness, and
accuracy, made edits as necessary.
Maintained log of patient visits in Excel spreadsheet and entered into Kantime.
Ensured all documentation, paperwork and patient folders were complete, accurate and audit-ready.
Received phone calls and verified identity and eligibility of callers.
Scheduled primary care and/or selected specialty appointments for medical treatment and sent
messages to the member's Health Care Team.
Utilized defined prescriptions per members symptoms, followed its directives for disposition and
documented in the medical record according to established workflow.
Provided information about the location of medical centers, provided information on pre-appointment
preparation, and limited, related member benefit information.
Scheduled follow-up appointments for providers.
Opted members in for appointment SMS text reminders.
Reviewed Health Maintenance Reminders with members, booked appropriate appointments as
needed.
Assisted members in selecting a personal provider and pre-enrolled callers as needed.
Made outbound calls and received calls to/from new members and new Medicaid members to
onboard them as new patients to Kaiser Permanente.
Scheduled video conferencing appointments and provided technical support for members with
telemedicine appointments. Assisted telemedicine providers by faxing prescriptions and referrals, as
needed. Initiated online meetings and provided introduction of members to telemedicine physicians.
Performed other duties as needed when not providing direct patient observation.
Admin Assistant/Lab Coordinator Jan 2019-Oct 2019
MEDLAB (Fort Hood, TX)
Performed a variety of clerical activities to support efficient department operations. Provided prompt,
efficient reception support for the office.
Provided secretarial support to ensure effective maintenance of confidential patient information.
Created, maintained, and terminated patient charts in compliance with Medical Records guidelines.
Transcribed physician s orders accurately and in a timely manner.
Generated and maintained tools necessary for patient care (i.e. treatment sheets, admissions order
forms, progress notes and consult sheets).
Created and maintained staff schedules on company software.
Monitored clock-in/outs to ensure information is updated for correct billing/payroll.
Attended administrative and staff meetings as requested.
Processed patients for multiple drug screenings (i.e. urine, breath, hair, saliva).
Prepared laboratory specimens for analysis and testing.
Unpacked and routed specimens to their respective staging areas.
Accurately identified and labeled specimens.
Packed and shipped specimens to proper testing facilities.
Met department activity and productivity goals.
Properly prepared and stored excess specimen samples.
Answered telephones, sent faxes, replied to and sent emails, made copies.
Assisted with students during phlebotomy clinical and assured correct technique.
Order supplies, send out invoices, received/verified payments.
Maintained cleanliness of the facility.
Participated in hospital and departmental performance improvement activities, and sought
opportunities to improve department and inter-department processes.
Obtained and recorded initial and ongoing patient information throughout the cycle of care, including
admissions data, vital signs, height and weight, blood pressure, oxygen saturation, intake and output,
calorie counts, and other patient information as outlined by policy.
Education
A.S. Human Services Sept 2021-Present
Purdue University
High school diploma
Miramar High School - Miami, FL
References available upon request
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