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Click here or scroll down to respond to this candidate Candidate's Name
Cell: PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLESummary: 22+ Years of Information Technology Experience Provide White Glove Support. Perform tier 1-3 troubleshooting (activations, account management, synchronization) for Verizon Blackberry and PDA s, iphones and ipads. Valued as a team member equally comfortable in independent settings with strong problem solving skills.
Provided AV support for all conference rooms including Zoom meetings. Troubleshoot computer issues for desktop support also through remote connections tools such as VPN, Casper, VNC. Provided support for travel users with wireless problems, LAN difficulties, and VPN issues. Provided smart board support. Managed and configured printers on the print server Managed Junior Technicians. Completed daily scheduled assigned trouble tickets, including PC removal and asset tracking, PC deployment, peripheral installation/configurations, and software installation. Provided technical and customer support for associates, and clients. Installed, configured modified and troubleshooting of operating systems and software.
Experienced with the operation and administration of IT systems. Extensive PC support experience resolving user problems and improving user efficiency with IT systems Strong organizational and analytical skills. Excellent support skills with strong attention to detail and an exceptional work ethic. Able to work successfully on multiple projects at one time. Build and configured over 600 computers Macintosh and Windows.Technical Skills:Platforms: Windows Windows7/Windows8/ Windows 10/Windows 11/ Office 2010, 2016,Office 365 Exchange 2003/Mac OSX /OSX Server/ SCCM /Casper/ Management Suite/ Landesk/ Adobe Acrobat, Adobe Suite, ENPSNetworking: LAN implementation and configuration (Wired and Wireless) TCP/IP, SMS, firewall and NWlink and NetBeui
Remote: VPN, VNC, Remote Desktop assistant, Dave Client, sonic remote connect, Team Viewer, Zoom, go to meeting, Manage Engine, Global ProtechTicketing systems: Track Web, ITSM, Service Portal, Service Now, Manage EngineProfessional Experience:Newsmax Media, New York, NY February 2022 January 2024Systems Support Engineer Provide white glove support to executives anchors and guestProgramed and setup phones using Verizon console Create and manage active directory user accounts Managed server access to users and groups Manage door panel security system Create and activate security badges Support broadcast systems and software within the studio Created images and reimaged computers and mac systems Deployed new hire equipment Managed computers using manage engine endpoint central Managed video conferencing equipment within all conference rooms Managed network equipment in IDF closets Managed security system, activations of badges, programmed door panels, provided special permissions to authorized and unauthorized areas Supported all remote users globally Service now and manage engine support
Windows v10 to v11 upgrades Managed and created users in Active directory Deployment of software Decommission and redeployment of equipment Serviced copiers and printersRandom Penguin House / Princeton University 2020 - 2022Support Technician Provided tier 1-3 support for all end users Responsible for rebuilds of laptops, workstations, servers Trouble shoot software and hardware issues Used remote tools to provided off site support to end users Computer refresh upgrading windows v10 to v11 Installation of network and stand alone printers Performed data transfers to new deployed equipmentConde` Nast, New York, NY April 2019 - April 2020Support Engineer Provide support to senior level and end users Imaging and upgrading windows and Mac computers Trouble shoot software and hardware issues
Supported windows and OSX operating systems Testing new software for compatibility issues Create new user accounts and administer Active Directory Console
Assisted with refresh projects within the environmentIHeart Media, New York, NY January 2018 October 2018Executive Support Technician/ Specialist Provide white glove support for executives and end users. Manage conference rooms ensuring all equipment is functioning Rebuild and image apple and windows computers Support windows and OSX operating systems Setup new hires Program and setup Avaya and Cisco desktop phones Setup exchange accounts on wireless devices Manage Macintosh environment using Casper software Manage the network equipment in the idf closets Administer user accounts in active directory Patch management Provide assistance to users remotely Setup conference calls and webex s Computer relocations Provide assistance with copiers and printers Install printers and copiers onto the print server Asist with projects within the environmentMansueto Ventures, New York, NY January 2014 - 2017
Senior Support Specialist/ Lead Provided white glove support to (CEO, President, CFO) Administered Mac environment up to Sierra using N-Able management tool Supported Windows 7, 8, 10 workstations Supported 350 users onsite and remotely Managed user accounts in Active Directory using group policies Created and deleted user accounts within the Active Directory console Supported Microsoft Office 2010, 2011, 2016 and office 365 Supported Adobe Creative Suite applications Supported Microsoft Dynamics for accounting dept. As a lead was responsible for training junior technicians Build and Configure Macintosh and Windows computers Provide Audio and Visual technical support for all conference rooms Setup meetings with zoom video conference software Setup portable sound system during large conferences Trouble shot crescent software in which controlled video and audio hardware components Made sure laptops were projecting properly on large and portable screens Responsible for Server backups Configured Cisco IP phones Inventory management Provide server support to all VM s and stand alone servers Responsible for IDF closets hosting 30 network switches Responsible for creating Computer Images and deployment of software through n-able toolGroupm, New York, NY November 2011 2013
Senior Support Technician Provided white glove support for all senior staff Support mixed enviorment, windows and mac Provided tier 1-3 support for all end users Build and Configure Computers Used SCCM software for imaging and software updates Trouble shoot software and hardware issues Responsible for supporting senior executive staff and high end users Manage AV equipment in Conference rooms Configure IP Phones Responsible for IDF closets Managed and enforced IT code of ethics policy Managed Macintosh environment using Casper suitePVH., New York, NY March 2011 Nov 2011Support Technician Rebuild and Configure Macintosh and Windows computers Trouble shoot software and hardware issues Convert windows users over to Macintosh systems Create Scripts and software packages using Casper Admin software Help manage the Macintosh population within the Casper software Responsible for all Macintosh rolloutsT s Computer Repair., Jersey City, NJ Jun 2009 Sept 2010
Technician/IT Analyst Rebuild Computers Software Upgrades Trouble shoot computer and Macintosh systems Configure and install network Deployed New equipment Configured and installed wireless routersDG3 North America., Jersey City, NJ July 1999 May 2009IT Analyst Patch Management Trouble shoot Blackberry s Added Blackberry s and administered accounts on Blackberry Server Configured and Activated blackberry s Help manage active directory console Manage Sophos Anti-virus console Responsible for rebuilds of laptops, workstations, servers Administer user accounts Assisted the viability of software s integration into the Pre-press workflow Supported over 300 NT office users and 20 High-end Macintosh users on 1st, 2nd and 3rd shifts and also our remote locations Used VPN to login network and provided off site support Maintained Print Server for both PC and Mac workstations Managed several 2003 and OSX servers Upgraded and maintained pre-press hardware and software Troubleshoot RIP for image setters and plate setter Maintained all of the Desktop dept. Macintosh and Windows workstations Supported end users on various MS Office application problems Evaluated and made recommendations on purchasing new computer equipment. Recalled data and clients jobs from Network Storage Backup Solution Assisted in implementing the San solution for the Pre-press department. Configured Apple share IP servers for Macintosh networks. Configured and joined printers and copiers to the network. Repaired and serviced various copiers, printers and fax machines. Created Ghost Images for regular office workstations. Repaired network jacks and ran cables Used Track web system for monitoring trouble ticketsEducation:Global Knowledge New York, NY 2008 2008Completed: MCSE training CourseTaylor Business Institute New York, NY Completed: Networking Technology Diploma2003 -2004Drake Business School, New York, NY Completed: Computerized Business Certificate1997 - 1998Special Projects: Lead technician on Implementation of EFI Hagen OA system by running cable, installing the software on over 300 workstations Helped convert NT environment to Active Directory. Lead Technician on cost savings project by reducing and replacing printers, copiers with newer and more efficient equipment cutting back on usage, toner and monthly lease rates. |
