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Click here or scroll down to respond to this candidateCandidate's Name
Fort Lauderdale, FloridaEmail: EMAIL AVAILABLEMobile: PHONE NUMBER AVAILABLEProfessional Summary20+ years experienced, detail-oriented, hands-on business analyst / business systems analyst professional as an employee and consultant with an extensive and diverse background in both insurance and telecom industriesExtensive experience and knowledge of business and systems analysis, data analysis, re-engineering, information technology (IT), data processing, UI design, staff/team leadership, project managementGreat people personAlso experienced in programming and development, software evaluation, testing, training, tech writer, quality assurance, customer care, process improvement and documentation.A proven track record for achieving quality business and systems solutions.Experience with SDLC, Software Development Framework, JAD, SCRUM, JIRA, Rapid Access Development (RAD), as well as Agile and Waterfall methodologiesExperience with Business Requirements, Software Requirements Specifications, Use Cases, User Stories, Storyboards, Wireframes, Screen/UI Mockups, System Flows, Process Flows, as well as Interface and Data Mapping Documents.Familiarity with Guidewire Claim CenterFamiliar with Medical Billing including CPT codes, HCPC codes, Medicare and MedicaidWork ExperienceSunrise SystemsEdison, NJ (02/2021 to 06/2024)Sr. Business Analyst - Consultant to Chubb Insurance Co.Identify and document requirements in support of applications used by underwriters to rate, quote and bind foreign property and casualty insurance, reinsurance and excess liability insuranceLead a team of Technical developers onshore and offshoreAddress time sensitive production defects, enhancements stemming from users and/or compliance and regulatory changesResponsible for providing a hybrid of business, functional and technical requirements in the form of Business Requirements Documents, Software Requirements Specifications, Use Cases, User Stories, Data Mapping Documents, Process Flows and test cases for QA and UAT testingRandstad TechnologiesEdison, NJ (01/2020 to 06/2020)Sr. Business Systems Analyst Consultant to Everest Reinsurance Co.Identify Rating requirements and perform data analysis for Insurance products and coverages such as Commercial Excess and Umbrella Coverages, Environmental Services and other specialty products and services for Reinsurance Client and rating applicationsWorked closely with Actuaries, Underwriters and Operations to determine business requirements, priorities and new productsDeveloped systems and applications via structured SDLCCaptured requirements for insurance Rating and UI screen design using Microsoft VisioPerformed testing, training and user supportNew Jersey ManufacturersWest Trenton, NJ (05/2009 to 09/2019)Sr. Business AnalystResponsible for providing a hybrid of business, functional and technical requirements for front end and backend functions as well as UI design in the form of Business Requirements Documents, Software Requirements Specifications, Use Cases, User Stories, Storyboards, Wireframes, Screen/UI Mockups, System Flows, as well as Interface and Data Mapping Documents.Captured and documented business rulesDocumented existing state and future state process flows using Microsoft Visio.Captured and documented UI screen design requirements as well as for Document Imaging applications.Interface with Business stakeholders and IT infrastructure team to define, gather and document business processes and needs, and translate into detailed functional specifications for development.Met with business personnel and users to understand their needs, gather the requirements and interpret them into technical documents.Assisted and supported business personnel, users, developers, testers and technical staff throughout the entire lifecycle of a product - from inception thru deploymentSupported applications to rate and price excess liability and umbrella insuranceSupported General Claims (Property, Casualty) Application (Guidewire) and Workers Compensation Claims Application (also Guidewire), Third Party Administration of Property and Casualty Claims.Customized a third party Medical Bill Repricing application (Decision Point) to support NJMs Medical Bill Review process for both Workers Compensation and PIP.Automated Medical Bill Repricing arrangements with vendors such as Horizon and ProcuraInterpreted and automated Managed Care Organization (MCO) contracts providing NJM specific pricing for medical products and services.Developed and enhanced an internal Address search tool used to obtain, validate, verify and correct address information for insureds, claimants etc.Captured and documented requirements for legacy Mainframe systems used for Policy, Claims, Vendor information and Medical Bill Review processing (which involved OS/Cobol and OS/MVS)Gathered data via diverse means such as interviews, observation, survey, existing documents and interpreted relevant informationMetLifeBridgewater, NJ (08/2005 to 05/2009)Business Analyst ManagerManaged and led team of approximately 20 business/systems/functional analysts.Recruited, managed, mentored and trained department personnel. Accountable for team/unit performance.Responsible for departments goal setting, action plans, and resourcing (both personnel and hardware). Department was consistently commended for performance and attainment of goals in accordance with department and corporate missions.Responsible for providing a hybrid of business, functional and technical requirements and Use Cases for a cutting-edge recently patented Disability (Insurance) Claims Processing Application.Lead pilot prep and implementation activities - within state and out-of-state - providing the user community with on-site support during pilot rollout.Designed and wrote user guides ensuring that terminology was understandable to the user community and provided clear and concise explanations and examples suitable to a diverse global community.Responsible for researching, prioritizing and planning of application enhancements.Department of DefenseFort Monmouth, NJ (07/2005 to 08/2005)Business Systems Analyst ConsultantElicited and documented business requirements for enhancements to a human resources application.Cendant Corp.Parsippany, NJ (03/2005 to 06/2005)Business Systems Analyst ConsultantElicited and documented business requirements and technical specifications for enhancements to Cendant Corps Real Estate Sales/Productivity applications and reports.AT&T Consumer OpsMorristown, NJ (04/1993 to 12/2004)Sr. Business Analyst -Tech LeadProvided business, data and systems requirements, as well as prototypes and templates, for AT&T billed consumer products and services, through research, analysis and interpretation of marketing and business service descriptions, and legal and regulatory mandates using SDF, SEI CMM and other methodologies which resulted in quality requirements and solutions with reduced production defects while remaining customer focused. Also wrote and documented business rules and use cases.Produced associated data flows, structure charts, data structures, screen designs, and bill prototypes/templates.Provided test cases and test data for inter and intra-system testing and UAT. Reviewed and validated testing results. Also validated production samples. Logged and tracked issues and opened trouble tickets/MRs and change requests (for future enhancements). Followed through until satisfactory resolutions were in place.Served as Sr. Technical Lead for projects supporting traditional consumer (and Small Business) local, long distance and international products and services.Developed billing solutions for new and emerging services such as Wireless, ISP, DSL (Digital Subscriber Line), VOIP (Voice Over Internet Protocol), and Fiber-To-The-Home, retrofitting these products and services into existing billing infrastructure, thereby reducing time to market and saving four million dollars in development costs.Served as liaison and successfully communicated and negotiated with Marketing, Marketing Communications, Product, Customer Care, Legal, Regulatory, Journals, Taxing, Directors and various Billing Systems Development organizations internal and external - in order to present AT&T consumer products and services in the best possible way, while adhering to internal and regulatory requirements and timeframes, implementing cost-effective solutions, maintaining the accuracy and the integrity of the consumer bill, and remaining customer focused.Researched and documented processes, methods, standards, and procedures. In so doing, my team and I were able to streamline processes, eliminate redundancies, and create processes and procedures where they were lacking or vague. The final products are now used as reference tool for the department. As a result, productivity was improved, and the learning curve for new team members was reduced.Applied and adhered to Software Quality Assurance guidelines.Conducted market research and hosted bill focus groups and analyzed consumer feedback, resulting in bill enhancements and overall design improvements.Team lead for a Requirements Management Process task force charged with re-engineering and standardizing the Requirements Management Process across the directorate and across multiple projects. Documented the requirements process relative to the life cycle of a change request, and implemented guidelines, procedures, and templates where they were absent or lacking.Project managed critical change requests from inception to implementation providing ongoing status and feedback to district and division level managers, as well as to the marketing and product clients. Responsible for the management of analysts that were part of this process.Facilitated both on-site and off-site User Acceptance Training (UAT). Logged and tracked issues.Created trouble tickets and change requests. Contributed to and supported training documentation.Skills and Proficiencies:Waterfall and Agile methodologiesAdobe PageMaker desktop publishing toolMicrosoft Office Suite of Products including Word, Excel, Visio, PowerPointExperience with JIRA, Agile, SDLC, SDF, JAD, RAD, Use Case, User Story, UML and Case tool methodologies and approaches.Education:New York University, New York, NY Major: Business ManagementThe Chubb Institute, Jersey City, NJ - Certification in Computer Programming |
