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Click here or scroll down to respond to this candidateCandidate's Name
Fort Gregg-Adams, VA Street Address
PHONE NUMBER AVAILABLEWork ExperienceDelivery officer-supervisorEast cantonment pharmacy-AccraSeptember 2014 to May 20241. Coordinating and scheduling deliveries2. Dispatching drivers or delivery personnel3. Tracking and monitoring delivery status4. Communicating with customers and drivers5. Handling delivery-related customer inquiries and issues 6. Ensuring accurate and complete delivery documentation 7. Managing delivery routes and logistics8. Maintaining vehicle and equipments9. Ensuring compliance with safety and regulatory requirements 10. Analyzing delivery performance and identifying areas for improvement Managing refrigerated or temperature-controlled deliveries Handling hazardous materials Coordinating with warehouses or distribution centers Using specialized software or technology for route optimization and tracking Providing excellent customer service and representing the company Customer Service RepresentativeEast cantonment pharmacy-AccraSeptember 2014 to May 2024Customer Service RepresentativeEast Cantonments Pharmacy LtdSep 2014 - May 2024 Accra Provided clients with precise information about goods and services, improving their buying experience. Refunds, exchanges, and complaints were handled quickly and effectively, guaranteeing client satisfaction. Oversaw client transactions while keeping accurate records to guarantee seamless operations. Contributed to higher revenues by helping with the renewal of memberships and sales procedures. Handled consumer questions and wholesale stock management with success, increasing total productivity by Data EntryEast cantonment pharmacy-AccraSeptember 2014 to May 20241. Accurately and efficiently entering data into computer systems or databases 2. Verifying data for errors and discrepancies3. Maintaining data confidentiality and security4. Meeting productivity and quality standards5. Managing and organizing data files and documents 6. Performing data entry tasks with high accuracy and attention to detail 7. Utilizing software applications and tools to facilitate data entry 8. Staying up-to-date with changing data entry requirements and procedures 9. Collaborating with colleagues to resolve data discrepancies 10. Maintaining a high level of data entryPick,label and packEast cantonment pharmacy ltd-AccraSeptember 2014 to May 20241. Receiving and processing customer orders accurately and efficiently 2. Picking items from inventory according to customer orders 3. Verifying items picked against customer orders for accuracy 4. Packing items securely and safely for shipping5. Labeling and documenting packages correctly6. Maintaining accurate records of picked and packed orders 7. Managing inventory levels and reporting discrepancies 8. Operating warehouse equipment (e.g., forklifts, pallet jacks) 9. Maintaining a clean and organized workspace10. Meeting productivity and quality standards Investigating and resolving order discrepancies Collaborating with other teams (e.g., shipping, customer service) Implementing quality control measures Participating in cycle counts and inventory audits Following safety procedures and regulationsQuality controlEast cantonment pharmacy-AccraSeptember 2014 to May 20241. Developing and implementing quality control procedures 2. Conducting regular inspections and audits3. Identifying and addressing quality issues or defects 4. Collaborating with production or operations teams to improve processes 5. Analyzing data and reports to identify trends and areas for improvement 6. Implementing corrective actions and tracking their effectiveness 7. Ensuring compliance with industry standards, regulations, and certifications 8. Training and guiding staff on quality control procedures 9. Maintaining accurate records and documentation10. Continuously monitoring and evaluating the quality management system Regulatory compliance ( pharmaceuticals or medical devices) Front Desk ReceptionistEast cantonment pharmacy-AccraMarch 2018 to May 20221. Greetings and welcoming visitors2. Managing appointments, schedules, and bookings3. Handling phone calls, emails, and messages4. Checking in/out customers, clients, or patients 5. Handling payments, invoices, and billing6. Maintaining accurate records and databases7. Providing information and answering queries8. Resolving customer complaints and issues9. Maintaining a clean and organized reception area 10. Ensuring confidentiality and data protection11. Collaborating with other departments or teams12. Managing keys, access cards, or security protocols Passport controlGlory Heights-AccraFebruary 2014 to September 2014Managed passport control operations, ensuring accurate and timely processing. Demonstrated strong organizational and multitasking abilitiesSales and Customer ServiceAtinka Agencies and Pharmacy-AccraMay 2008 to August 2013Provided exceptional customer service and support. Assisted in inventory management and product placement. Utilized Microsoft Office Suite for various administrative task CaregiverHome service-AccraJanuary 2010 to November 20121. Cleaning and organization: maintaining a tidy and hygienic environment, including dusting, vacuuming, and disinfecting2. .Laundry and linen management: washing, drying, and ironing clothes, as well as changing and maintaining bed linens3. .Meal preparation and cooking: planning, shopping, and preparing healthy meals, including special dietary supplements4. Errands and shopping: running errands, grocery shopping, and picking up necessities 5. .Pet care: feeding, walking, and providing attention to pets.Scheduling and appointments: coordinating schedules, booking appointments, and arranging transportation. 6. Providing personal care and support: assisting with daily living activities, such as bathing, dressing, and medication management (if necessary).EducationBachelor's degree in Business AdministrationUniversity of professional studies - AccraSeptember 2014 to June 2019Skills Strategic Planning (9 years) Marketing (9 years) Relationship Management (9 years) Computer Networking (9 years) Team Management (9 years) Product Development (9 years) Management (9 years) Forecasting (9 years) Performance Management (9 years) Time management (9 years) Organizational skills (9 years) Inside sales (9 years) Customer Relationship Management (9 years) Plumbing Mechanical knowledge Facilities maintenance (9 years) Direct support (5 years) Microsoft Word (9 years) Hospital experience (1 year)
Patient monitoring (2 years)Languages English - Fluent |
