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Click here or scroll down to respond to this candidateCandidate's Name
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SummaryGoal-driven Service Manager offering over 25 years of successfully establishing and maintaining good working relationships with customers to encourage customer retention and referrals. Maintains high-quality service repairs and minimizes comebacks. Communicative and team player oriented with skills in coaching and task delegation.SkillsExpert in running cash registersProcess optimizationCoaching and mentorshipReporting and documentationTask delegationStaff managementTraining & DevelopmentReliable and trustworthyWork ethicTeam managementRelationship buildingConflict resolutionTeam buildingMaintenance & RepairActive listeningTime managementExperienceService Manager Walmart - Cedar Hill, TX 01/2008 - CurrentHired, trained and developed service department staff to drive performance.Defined department objectives and monitored performance to facilitate operations.Created employee work schedules to keep shifts properly staffed.Pitched in to complete various duties during peak periods or employee absences.Prioritized and delegated daily work tasks to meet anticipated project goals.Created written estimates and obtained customer consent to proceed.Collaborated with customers to offer solutions to service needs.Adhered to customer service standards to foster satisfaction and retention.Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.Reviewed inventory levels and ordered supplies to keep products in stock.Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.Maintained optimal supply levels to meet expected demands without overreaching budget targets.Eliminated knowledge gaps by managing continuous training and mentoring strategies for new and junior personnel.Monitoring and Evaluation Officer DFW Airport - Dallas, TX 10/2000 - 11/2006Automated office operations, managing client correspondence, record tracking and data communications in database and case management software.Trained employees on best practices and protocols while managing teams to maintain optimal productivity.Oversaw gathering of intelligence and information to support tenants in the DFW airport building.Monitored equipment to detect operator errors or system malfunctions.Motivated and encouraged team members to communicate more openly and constructively with each other.Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.Demonstrated self-reliance by meeting and exceeding workflow needs.Provided excellent service and attention to customers when face-to-face or through phone conversations.Recognized by management for providing exceptional customer service.Shift Manager Taco Bell - Dallas, TX 09/1995 - 09/2000Positioned skilled staff in key areas throughout shift to optimize department productivity.Generated reports to assess performance and adjusted workflows to realign with targets.Upheld company standards and compliance requirements for operations and cleanliness.Documented receipts, employee hours and inventory movements.Created fun team building activities to engage staff in up-selling to meet revenue targets.Coordinated shift-based inventory receiving, auditing and restocking.Managed schedules, accepted time off requests and found coverage for shifts.Enhanced operations and boosted productivity through employee training, coaching and creating work schedules and assignments.Completed thorough opening, closing and shift change functions to maintain operational standards each day. |
