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Title Business Enablement Sr Product Manager
Target Location US-IN-Carmel
Email Available with paid plan
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Strategic and analytical senior leader offering 10+ years of diversified experience across SaaS and
tech-enabled service companies. Builder of high-performing, diversified teams who grow together to
reach organizational goals. A communicator who delivers clear and concise strategy and product
roadmap information to ensure business alignment with internal and external stakeholders.

EXPERIENCE

KLS Consulting LLC
December 2022   current                        Morton Buildings                       Peoria, IL
Software Evaluation/Selection
      E-commerce and accounting software integration
      Supply chain management, forecasting/demand planning software evaluation and selection for
      light manufacturing facility
May 2022   July 2022                       ESW/Trilogy                           Austin, TX
Commercial Product Management
       Designed processes to  teardown  a software product to document product features,
       capabilities, and business value post-acquisition
      Designed processes to produce price modeling, professional service offerings, and product
       portfolio fit for acquired products
      Built and led a team of product managers through the duration of the project
January 2022 - April 2022                       Plan Forward                          Carmel, IN
Product Management
      Implemented backlog and prioritization tool, as well as developed process for communication
       with external development team
      Implemented QA processes for testing new features
      Authored PRD document for automated billing feature development
      Led interaction with third-party development company
January 2017   June 2019                        Verros, Lafakis & Berkshire           Chicago, IL
Product Manager
        Designed and planned releases to custom software product and its interaction with external
        state property assessment database and financial management system using agile development
        practices
        Defined product roadmap, led external IT development resources, coordinated release
        management and built and performed end-user training
Full Time Experience

November 2018   April 2022              Zotec Partners                          Carmel, IN
Director of Product Management - Client Experience (July 2021 - April 2021)
      Led and managed the rollout of a next generation analytic reporting tool, including collaboration
        with product marketing, external communications, and internal customer support to reach a 250
        client and 5000+ user base
      Engaged with UI/UX analysts to design mock-ups and process flows based on customer interview
        research for new product delivery
      Paired with the data science team to integrate machine learning algorithms into analytics
        reporting
Director of Product Management - Operations (February 2020 - June 2021)
      Key leader in the management team responsible for maturing the product management function
        by reorganizing team structure, developing and implementing role competencies, and evaluating
        tenured and new employees in career ladder placement
      Strategized with Vice Presidents across all operational departments to assess and define
        strategic goals focused on proper prioritization of competing cross-functional needs
      Led project teams who built and maintained software used by both internal customers and
        external clients. Teams consist of UI/UX analysts, quality engineers and software engineers, who
        are both full-time employees and contracted developers, working both in-person and remotely
      Led a product management and engineering team focused on professional service projects
        building custom feature sets for key client accounts
Product Manager (November 2018 - January 2020)
      Defined product vision for healthcare practice management product for Walmart Health Centers
        to integrate with existing and new Zotec technologies used in healthcare revenue cycle
        management; included kiosk and tablet design for checking-in patients at on-site healthcare
        centers and integration with the electronic medical record system
      Led product roadmap for client facing software used by providers and healthcare business
        administrative offices to complete requests for information for proper coding of medical
        procedures for claim filing
      Led two teams of software and quality engineers and introduced agile development in an Azure
        DevOps environment
      Visualized with UI/UX analysts to guide mock-ups and usability research of designs and
        communicate with customers

January 2017   November 2018            Determine, Inc                          Carmel, IN
Product Owner
     Subject matter expert of B2B SaaS Procure to Pay Software Application: contract management,
       sourcing, supplier management, inventory management, procurement with approval rule
       management and invoice management
     Wrote PRDs for new feature development
     Coordinated with in-house technical professional services team to deliver projects for
       integrations and customizations during client implementations

September 2013 - January 2017           AppealTrack, LLC                        Indianapolis, IN
Implementation and Product Manager
AppealTrack SaaS Product
     Created and maintained project plans for transfer of knowledge and provided detailed SaaS
       product training for twenty individuals post acquisition
     Subject matter expert of SaaS Property Tax Appeal Management application
       Project managed the external IT development team by coordinating weekly status meetings,
       participating in agile development processes, working through feature backlog and scheduling
       product releases; successfully delivered 100+ releases in a three-year time frame
       Project Implementation manager responsible for the successful implementation of SaaS property
       tax product, including budget management for 15 customer projects over 3 years

2001   2013                           Independent Consulting                Central Indiana
Project Management Consultant

1998  2001                            ONEX                                  Indianapolis, IN
Business Consultant

1994 - 1998                           State Farm Insurance                  Bloomington, IL
Computer Programmer/PeopleSoft Implementation


EDUCATION
Eastern Illinois University, 1994
Bachelor of Science in Accountancy
Bachelor of Science in Computer Management

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