| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
Street Address BEAN STREETFERNANDINA BEACH, FLORIDA Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEPROFESSIONAL SUMMARYCustomer-oriented General Manager with 20 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.ACCOMPLISHMENTSMarketing - Implemented marketing strategies which resulted in double digit growth over each year before, this included customer growth and sales growth. Business Development - Developed new marketing strategies which helped increased customer base.Supervision - Supervised sales teams to monitor sales activity and goal achievement. Supervised - Supervised a total of 10 salons and and employee count of 65+ employees. Training - Created new educational handbooks that were used to train managers and employees in growing salon numbers over the previous year, moving in the direction of success, and how to grow their paychecks.SKILLS*Employee Scheduling *Corporate Social Responsibility *Financial Management*Managing Budgets *Employment Law *ADP Workforce Now*Customer Service *Sales Team Development *Product Analysis*Project Planning *Safety Assurance *Market Analysis*Profit and Loss *Process Redesign *Staff Training*Cost Management *Supply Ordering *Sales Activities*Economic Analysis. *Market Growth *Cross-Functional Team Management*Staff Development *Program Development *Labor Cost Controls*Supply Chain Management Financial Statements*Business Management Principles Verbal and Written Communication WORK HISTORYGeneral Manager Great Clips Hair Salon Atlanta Ga 1/2009-8/2022LeadershipManaged budget implementations, employee reviews, training, schedules and contract negotiations.Developed and maintained relationships with customers and suppliers through account development.Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.Implemented operational strategies and effectively built customer and employee loyalty.Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.Drove year-over-year business growth while leading operations, strategic vision and long-range planning.Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.Set, enforced and optimized internal policies to maintain responsiveness to demands.Assessed reports to evaluate performance, develop targeted improvements and implement changes.Delivered business strategy and developed systems and procedures to improve operational quality and team efficiencyEnhanced operational efficiency and productivity by managing budgets, accounts and costs.Reduced corporate risk by managing shrink processes and controlling inventory levels.Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.2Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives. Developed effective business plans to align strategic decisions with long-term objectives.Assessed supplier quality to maintain tight cost controls and maximize business operational performance.Designed modern employee recognition program which boosted productivity and improved morale.Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.Owner Hairstylist Rome, Ga. 12/2005-1/2009Educated customers on products to maximize benefits.Trimmed, cut and shaped hair and hairpieces based on customer preference.Processed payments, entering sales in register for prompt customer service.Mixed pigments and used proper techniques to achieve desired color. Determined appropriate hair treatments based on conditions and textures. Scheduled customer appointments and rearranged individual time slots to meet demand.Counted and documented opening and closing cash amounts daily. Suggested treatments and styles to suit customer appearance and fashion choices.Recorded notes for future reference about customer preferences and services delivered.Distributed business cards outside of salon to generate new business. Completed wet styling, thermal styling, permanent waving and hair relaxing services.Permed, relaxed and bleached hair for customers daily.Serviced high-profile clients with intricate coloring and highlighting techniques. Designed individualized plans to assist customers in healing damaged or dry hair. Area Manager Supercuts Hair Salons Atlanta, Ga. 9/2000-11/2005 3Conducted training sessions to educate employees on best practices and procedures to increase profitability.Resolved conflicts promptly to promote positive environment for customers. Assessed reports to evaluate performance, develop targeted improvements and implement changes.Supervised 6 different salons and managers along with 50+ stylists. Planned operations to meet established schedules, factoring in order demands and business forecasts.Brought in exceptional candidates to boost team productivity and operational efficiency.Directed workforce planning, customer retention and customer service management for multiple locations.Evaluated production levels, quality standards and maintenance actions to identify and address operational problems and maintain targets.Oversaw routine maintenance programs and scheduled service to keep equipment functioning at peak levels.Collaborated with technical and administrative teams to develop and implement successful corrective plans.Dedicated to expanding client bases by building lasting relationships. Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.Oversaw budget planning, strategy development, community outreach for organization.Exceeded sales forecast figures by 10% regularly through superior customer care.Managed inventory and reduced shrinkage by 15% through detailed monitoring of daily operations and stock.Reduced turnover by training, motivation and engagement strategies with all employees.Drove revenues and team morale by developing and deploying sales contests.Managed inventory and reduced shrinkage by detailed monitoring of daily operations and stock. 4Wrote production reports to help senior leadership make accurate operational plans and decisions. Increased sales by rolling out new programs across regional stores. EDUCATIONSome College Business Management NGTC, Calhoun Ga. 8/2006Master Cosmetologist Cosmetology Education Dalton Beauty College, Dalton, Ga. 9/1994High School Diploma Newbury Park Adventist Academy, Newbury Park, Ca. 6/1993 5 |
