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PROFESSIONAL SUMMARYAccomplished leader with a proven track record at Pilot Travel Centers, adept in customer service and cash management. Excelled in team building, mentoring, and enhancing operational efficiency. Demonstrated ability to solve complex problems, improve customer satisfaction, and drive team performance. Skilled in multitasking, organization, and fostering positive customer relations.SKILLSRecruitment and hiringPolicy EnforcementStore maintenanceCustomer ServiceProblem-SolvingMultitasking and OrganizationFriendly and PositiveTeam leadership and coachingCustomer RelationsTraining and mentoringTeam Building and LeadershipCash ManagementWORK HISTORYJun 2023-Mar 2024 Avondale, AZJan 2015-Jan 2019 Moreno Valley, CAOct 2010-Jan 2015 Rialto, CAJan 2005-Jan 2008 Fontana, CAStore Lead Manager / Pilot Travel CentersStore report for daily shiftensure daily tasks are completeManager / Shell OilResponsible for 3 storesSchedulingdaily reports for corporateArmor car dropChef/Restaurant Server / Mary Stewart Soul Foodprepare dishes for the dayserver in the eveningAssistant Manager / Carl's JrScheduling safe dropcashierJan 2002-Jan 2005 Riverside, CACashier / WalmartExcellent customer servicecashierJan 1998-Jan 2000 Lake Elsinore, CAJan 1995-Jan 1998 Lake Elsinore, CAAug 1993-Oct 1995 Ontario, CAJan 1988-Aug 1993 Riverside, CAEDUCATIONMay 1988 Riverside, CAOwner / Elite DesignsEveryday task of ownershipappointment settingSalesOffice Manager / Elite Window Fashionsrun everyday officeset appointmentsopen and close storeCustomer Service Manager / Icee USACompany NationwideSchedulingweekly reportsdaily customer service tasksReceptionist/ BBQ KingsBasic office duties.GEDArlington High School< |