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Candidate's Name
PHONE NUMBER AVAILABLEEMAIL AVAILABLESummaryOver 3 years of professional experience in client - centric and service-oriented with success in delivering customer services that garnered 92% satisfaction from internal and external customers. Maintained 90% customer satisfaction levels by interacting with customers in a kind and useful manner in crafting memorable experiences and building customer loyalty and dedication.Skills_Customer Service Operations Customer RelationsCall Center Management Integrated delivery of Information Mgmt.New technologies Mobile devicesFront Desk Management Process ImprovementEmployment HistoryRAINBOW NEWARK FEBRUARY 2022  AUGUST 2022Customer Service RepresentativeAssist customers to solve issues through phone, and email.Respond to incoming calls and emails regarding problems.Interact with customers in a kind and useful manner.Maintain composure and manage issues.Responsible for handling customers and retail business calls.Assist customers with any questions and concerns.Assign calls for business units and specific departments.Meet and exceed performance standards, with quality, of every call.Maintain call quality consistently.Contribute to training plan for call center agents.Meet or exceeds time and attendance expectations.Perform other duties as assigned.TREEMOUNT HEALTH CARE DALLAS TEXAS SEP. 2022  SEP. 2023Customer Service LeaderResolve routine questions and problems.Refer more complex issues to higher levels.Maintain composure and manage issues.Responsible for handling customers and retail business calls.Complete registration of new customers.Schedule appointments for new and existing customers.Demonstrate professional behavior in all work-related interactions.Participate in ongoing technical, customer service, and other training.Contribute to training plan for call center agents.Meet or exceeds time and attendance expectations.Maintain call quality consistently.IMPERIAL CAREGIVERS NEWARK NOVEMBER 2023 - CURRENTCAREGIVERAdministering medications.Assisting with activities of daily living (ADLs).Providing healthcare and exercise.Advocating for healthcare needs.Managing affairs and finances.Providing personal support and comfort.Handling end-of-life activities.Perform other activities as assigned.EDUCATIONAPAM HIGH SCHOOL JUNE 2018Diploma