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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Milford Haven PlaceOrlando, Fl. Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLECompetencies:Progressive career growth with 15+ years of senior level / multi-program leadership experience with a proven track record of revenue & performance growth, problem solving and expense reduction, while managing and directing, high volume, multi-unit operations including Strategic Planning, Staffing & Development, Budgeting, Financial Analysis & Reporting, Community Relations management and Human Resource administration.Applied technical knowledge in multi-program/ start-up/ re-structuring / specialty-management & development. Clinically sound, best practice dedicated, and Trauma Informed Care focused.Positive and effective entrepreneurial leadership & management team building, along with coaching, communications and interpersonal skills; working with all levels in the organization including customers, senior corporate executives, vendors and staff.Assumes responsibility for providing the highest level of quality to members and customers.Practice ManagerCaya HealthNov. 2021 presentImplement the start up of a new integrative practice that combines family medicine, psychiatry and therapy. Establishing policies, developing standard operating procedures and developing a revenue cycle management process.Establish a social media presence and a marketing presence.Created a monthly treatment team for all service providers, a quarterly behavioral health provider meeting and monthly staff meetings.Recruitment, hiring, and dismissal of all personnel. Supervision, including preparation and monitoring job descriptions, salary reviews, and personnel evaluations.Provides training assessment, ongoing training or training support for associates to ensure knowledge and skills in customer relations, service excellence, safety procedures and patient care protocols.Actively ensures patient, customer, physician and associate satisfaction with service delivery or site and organizational work environment.Promotes and fosters a positive organization culture within medical practice locations and network.Have reached $1,000,000 milestone with charges and payments in less than 2 years.Practice AdministratorEye Clinic & Laser InstituteApr 2016 Nov. 2021Develop a business plan that establishes corporate growth for Surgical Center, Walk-in Clinic and Eye Clinics.Work on recruitment and development of medical staff consistent with the goals set forth in the business.Work with outside accounting/consulting firms in preparation of an annual budgetDevelop format for optimally useful weekly and monthly financial and management information reports.Review and analyze monthly financial statements of the practice and related entities.Analyze the cost/benefit ratio and feasibility thereof of special situations or opportunities for the practice.Institute a cash management program to maximize return to the practice.Monitor the billing and collection process in order to facilitate a healthy turnover of accounts receivable.Recruitment, hiring, and dismissal of all personnel. Supervision, including preparation and monitoring job descriptions, salary reviews, and personnel evaluations.Develop an appropriate management infrastructure in order to improve communication and efficiency.Oversee all insurance coverage, including malpractice, office contents and liability, life, disability, and business overhead (for the physicians), as well as any other practice related policies. Negotiate and develop relationships with managed care plans.Develop and maintain quality assurance guidelines to ensure compliance with third-party payers. To facilitate development of outcomes measurement and cost effectiveness guidelines in order to enhance market position in the managed care environment.Practice AdministratorAll About Kids PediatricsMay 2013 - Apr 2016Responsible for planning, organizing, directing, supervising and controlling the management and delivery of quality patient care, services and operational activities within assigned medical practice locations.Develops, implements and evaluates annual revenue and expense budgets for assigned medical practice locations.Manages operational and business driven performance and budgetary variances.Develops, implements and evaluates annual operational goals and objectives for assigned medical practice locations.Ensures the provision and delivery of cost-effective, high quality, accessible and efficient customer-oriented service delivery by physicians and associates of assigned practice locations.Ensure HEDIS Quality Measures are consistently met.Provides training assessment, ongoing training or training support for associates to ensure knowledge and skills in customer relations, service excellence, safety procedures and patient care protocols.Actively ensures patient, customer, physician and associate satisfaction with service delivery or site and organizational work environment.Promotes and fosters a positive organization culture within medical practice locations and network.Increased company receipts by 4% and patient count by 14%.Director of Behavioral HealthWuesthoff Medical CenterAug 2011 - Jan 2013Responsible for the maintenance of the HHC/Client hospital contractual relationship(s) and the overall administration of patient care for the unit(s). Included in these responsibilities are:1) the development and maintenance of a high-quality adult inpatient treatment program.2) the development and implementation of a comprehensive community relations program.3) strategic planning, program administration, and development.Actively manage budget through appropriate expenditures, authorized variances, attention to skill mix, and cost containment or revenue generating programs.Increased ADC by 20% through intensive community involvement.
Developed an additional (7) bed geriatric Enhanced Care Program to broaden customer base and raise census.
Managed staff benefits, payroll, FMLA and other HR responsibilities, as well as; managing staffing costs through effective time management.
Created effective procedures that were established and followed to assure good liaison relationships with referral sources around the referral, admission, treatment, and discharge process.Reduced Emergency Screening and Assessment wait time 3 hours, by developing medical clearance and psychological evaluation protocol. Analyzed and monitored outcome measures provided by Social Services.Managed supply costs through continual review/evaluation of cost-effective alternatives, promoting corporate contracted items, and works with employees and staff on appropriate utilization of supplies.Ensured compliance with OSHA, ACHA, CARF and HEDIS Quality Measures.Program ManagerUniversity Behavioral Residential CenterApr 1999 - Jul 2011Managed (5) adolescent residential programs, consisting of a Children's Program, male Sex Offenders Program, female Sexual Trauma Program, a male and female Conduct Disorder Program and (1) acute care/ Baker Act Unit.Direct facility operations in accordance with its policies and procedures, mission, and philosophy.Lead and motivate employees in providing quality care and services to residents, while maintaining a high level of customer satisfaction.Ensure all programs meet local and state regulatory guidelines, as well as; Joint Commission standards.Collected outcome results from Social Services to ensure Behavioral Programs were providing effective treatment.Created a prototype ``comfort room for the clients; to reduce seclusion/restraints procedures by 30 %.Worked with managed care companies and other funding sources to determine placement.Actively managed departmental budgets, monitored expenditures, revenues and assisted with carrying out HR functions, as needed.Created Performance Improvement Plans and conducted disciplinary action when needed.Responsible for staffing of units and submission of weekly payroll time records.Conducted formal marketing research and proposals for needed specialty programs.Developed and maintained Vocational and Community Service programs and records.EducationNew England CollegeMBA, Healthcare ManagementUniversity of Central FloridaBS, Healthcare Administration |
