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ROCHELLEJAMESCUSTOMER SERVICESPECIALISTPHONE NUMBER AVAILABLEEMAIL AVAILABLEPLEASANTVILLE, NJ 08232CONTACTSKILLS Customer Relations Customer Relationship Management Call Centers Senior Leadership SupportHardworking candidate skillful in providing excellent customer service. Proven track record of resolving customer issues in a timely manner while upholding the highest standards of customer satisfaction. Extensive experience in using multiple communication channels, including phone, email, and web chat. Strong interpersonal skills, and an ability to lead and motivate a team to success.CAREER OBJECTIVECustomer Service SpecialistTropicana Casino Hotel, Atlantic City, New JerseyPit Clerk SupervisorClaridge Casino, Atlantic City, New JerseyEXPERIENCEMay 2002 - PresentMaintained knowledge of company products to provide helpful suggestions and recommendations to customers.Responded to telephone inquiries and complaints following standard operating procedures.Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.June 1990 - January 2002Responsible for all pit clerks to make sure all daily account information was entered in the data base for all transaction for table games players. Kept records of all transactions conducted during each shift. Adhered strictly to company guidelines regarding security measures for cash transactions.High School DiplomaPLEASANTVILLE HIGH SCHOOL, PLEASANTVILLE,NJEDUCATIONJune 1990CERTIFICATIONS PENNSYLVANNIA STATE LICENSE