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Click here or scroll down to respond to this candidateCandidate's Name
Barnhart, MO Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLE LINKEDIN LINK AVAILABLELEAD BUSINESS SYSTEMS ANALYSTTeam Lead and Analyst with over 20 years of experience in progressively more challenging roles. Excellent history auditing software access. Keen attention to detail, a passion for ongoing learning, and exceptional customer service. Develops process improvements that enhance customer outcomes while optimizing cost-effectiveness.CORE COMPETENCIESTeam Leadership Access Management / Auditing Active Directory Compliance (+HIPAA)Asset Management (Software & Hardware) Software Audit and Licensing Software ImplementationCustomer Satisfaction Specialist Training Process Documentation Cost Benefit AnalysisPROFESSIONAL EXPERIENCECentene, St Louis, MO July 2018 December 2023Lead Business Systems Analyst Service DesignLed cross-functional teams ensuring architectural documentation met secure and resilient standards, directly contributing to HIPAA compliance for all members.Coordinated and streamlined processes across various teams, improving efficiency and ensuring timely completion of technology requests.Completed a major project to clean up Technology Service Offering status errors, enhancing the accuracy of the service catalog and reducing miscommunication.Updated organizational groups post-reorganization, maintaining smooth operations and minimizing disruptions.Mentored team members, inspiring continuous learning and professional development through regular 1:1s and knowledge sharing sessions.Raised overall customer satisfaction results from 27% to 86%, by listening to and advocating for customers.Championed user training initiatives, fostering effective communication with stakeholders across all organizational levels, resulting in seamless transitions to new processes and heightened user proficiency.Identified and implemented automation solutions, streamlining operations, and elevating overall efficiency, leading to substantial time and cost savings.Became subject matter expert (SME) for Service Design, offering valuable insights and guidance that contributed to process improvements and innovation.Duvari, Maryland Heights, MO April 2017 August 2017IT Special Projects - ContractManaged multiple IT projects, including Active Directory account administration and employee onboarding/offboarding, significantly improving access management.Developed and delivered training programs for staff, leading to improved process adherence and cost savings of over $5,000 through phone bill analysis.Implemented standard protocols for BARCO ClickShare wireless collaboration, enhancing team collaboration across nine locations.SBS Creatix, St. Louis, MO April 2016 April 2017BSA in IT Compliance & Controls [ITCC] - ContractCoordinated HIPAA compliance reviews every six months, ensuring data integrity and regulatory adherence.Facilitated cross-team communication, fostering a collaborative environment and streamlining compliance processes.Created detailed reports using ServiceNow, supporting external audits and maintaining high standards of data accuracy.Rose International, Creve Coeur, MO October 2014 April 2016Software and System Compliance Specialist at Bunzl Distribution - ContractSoftware Asset Management: Conducted comprehensive software audits, saving the company over $3,000 annually by identifying and removing unlicensed software.Diligent Software Contract Management: Managed software contracts meticulously, ensuring adherence to terms and conditions while maximizing cost-effectiveness to deliver optimal value to customers.Implemented efficient record-keeping systems for software purchases, improving tracking and compliance.Active Directory Access Management: Orchestrated Access Management within Active Directory, prioritizing secure and efficient user access to resources to ensure uninterrupted workflow and customer satisfaction.Proactive Software Implementation Leadership: Spearheaded the implementation of software solutions with a focus on customer needs, optimizing processes and enhancing productivity to meet and exceed customer expectations.Judge Group, St. Louis, MO August 2014 October 2014Business Analyst Service Reliability - ContractPerformed root cause analyses for pharmaceutical environment issues, identifying and recommending corrective actions that enhanced service reliability.Engaged with stakeholders to gather necessary information, ensuring comprehensive and effective problem resolution.Sisters of Mercy Technology Services, Sunset Hills, MO October 2010 August 2014Process Management Specialist Change Management, Jan 2011 August 2014Led the design and implementation of an ITIL-based Change Management process, training over 50 users and ensuring smooth transitions.Monitored and improved change processes, resulting in labor cost savings of approximately $120,000.Facilitated effective communication between business stakeholders and technical teams, enhancing process efficiency.Gathered requirements for the development of the Configuration Management Database (CMDB)Business Systems Analyst IV, October 2010 January 2011Managed major conversion projects, ensuring smooth transitions with minimal disruption during business acquisitions.Coordinated server reboots and database refreshes, maintaining system integrity, and reducing downtime.Provided personalized support for access issues, ensuring uninterrupted workflow and user satisfaction.Mirchner Management, St Louis MO April 2010 October 2010Project Coordinator & Asset Management ContractAssisted in the rollout of a new portal version, coordinating with developers, engineers and help desk staff to ensure minimal interruption for users.Hardware asset management, receiving shipments and updating the hardware asset management software with details of new equipment.EDUCATIONAssociate of Science, AS, Computer Network TechnologiesVatterott College, Berkeley, MOTraining & CertificationsCustomer Experience Leadership, LinkedInExcel Essential Training (Microsoft 365), LinkedInAgile Boot Camp, Centene ClassroomScrum Master Boot Camp, Centene ClassroomAgile Crash Course: Agile Project Management & Agile Delivery, UdemyFoundations of Programming: Databases, Lynda.comTechnical SkillsBusiness Analysis Tools: Visio, LucidchartProgramming Languages: SQL, PythonDatabase Management: Oracle, MySQLCloud Platforms: AWS, Azure |
